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Microsoft Azure Mike Heald Product Marketing Manager

Cloud Champion - Week 10: Upsell and Cross Sell

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This is round ten of our Cloud Champion course, focusing on upselling and cross selling to other Microsoft cloud products. Cloud Champion is Microsoft Australia's 12-week step-by-step program to help our partners be successful with selling Cloud solutions. For more information on the course, please visit www.aka.ms/CloudChampionBlog.

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Page 1: Cloud Champion - Week 10: Upsell and Cross Sell

Microsoft Azure

Mike HealdProduct Marketing Manager

Page 2: Cloud Champion - Week 10: Upsell and Cross Sell

Microsoft Azure

Up and Running Fast

Instantly have Global Scale

Run Your Operations More Cost Effectively

Enterprise Level Security

Page 3: Cloud Champion - Week 10: Upsell and Cross Sell

Selling Azure services to SMBs

Provide easy, scalable data backup in the cloud

A range of applications: file servers, SharePoint, SQL Server, Exchange

Encrypted backups, Global Geo-redundant datacenters

Quickly and easily provision more storage for your customers as needed

 

Data Backup in the Cloud Deploy Applications within VMs

Leverage Windows Azure to quickly deploy customer applications in the cloud

Cut infrastructure costs

Reduce IT management burden

Scale as needed with a geo-redundant global cloud infrastructure

 

SharePoint SQL Server

Databases

Business Applicatio

ns

Virtual Machines

Host Websites

Grow your business helping customers move

their websites to the cloud with Windows

Azure Quickly build, deploy, and

manage websites on an open and flexible cloud platform

Offer the peace of mind from hosting on a global network of Microsoft-managed data centers

Microsoft Confidential

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DemoMicrosoft Azure PortalCreating a Virtual Machine in Azure

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Getting Partners Started w/ Azure TodayKey Partner Resources

Learning Paths: 1. See all Windows Azure training2. Receive a Windows Azure 90-day free trial 3. Go to the Windows Azure Developer Center4. Watch the Windows Azure Jump Start video series

Get your partners 1. Use your $100 Azure consumption per month through your Internal Use Rights program (only

available to MAPS, Silver or Gold certified Partners),2. Learn about Windows Azure (Sales & Technical Resources) - Partner & Customer Ready3. Learn about how Windows Server + Azure connects together today for seamless Server backup with

the Ahead of the Game online Training for Partners: Be Lean & Stay Lean: Get Ahead of the Game with Virtualization & Cloud Technologies

4. Learn about Windows Azure Online Learning Paths and get certified TODAY!!5. Complete our Windows Azure Exams

Page 6: Cloud Champion - Week 10: Upsell and Cross Sell

Create amazing customer experiencesMicrosoft Dynamics CRM

Michael HopwoodTechnical Solutions Professional – Microsoft

Page 7: Cloud Champion - Week 10: Upsell and Cross Sell

Security & Identity

Management Platform

Data & Process

Integration

Configuration

& Extensibility

DesktopBrowsersTablets Phones

End-to-end solution powered by Microsoft

Sales Marketing Customer CareExtended

Relationship Management

Cloud On-Premises

Customers Employees Partners

Workflow & Guided

ProcessesAnalytics & BIBusiness Rules

& LogicFlexible

Metadata

Social - Internal

Social - External

IM, Calls & Video Email

Document Collab

Community Portals

in

Social

Mobile

Platform

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COLLABORATION AND KNOWLEDGE SHARING

RICH DATA AND DOCUMENT MANAGEMENT

SEAMLESS COMMUNICATION & TRACKING

REAL-TIME IM AND PRESENCE

The Microsoft Solution Stack

RELATIONSHIPS | INTERACTIONS | PROCESS | INSIGHTS

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Meet your customers anywhere, on any device

Page 10: Cloud Champion - Week 10: Upsell and Cross Sell

Microsoft and Dynamics CRM momentum

Customers

40,000

Users

3,800,000

Double-digit growth quarters

36Cloud choice

66%

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Dynamics Marketing

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Social Listening

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Parature

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Australian Customer Success Stories

14

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Industrial distribution leader establishes customer-centric infrastructure to power double-digit growth

Company OverviewHigh Tech & Electronics

70 employees

Australia

“With enhanced visibility, we are now empowered to make quicker decisions with more data at our fingertips. This gives us a better appreciation of the competitive reality and in turn alleviates our quote win/loss status, which we expect to enhance by 40 percent in the next 18 months.”

Kurt HardingNational Marketing Manager

Associated Gaskets

Solution

Microsoft Dynamics CRM, Microsoft Dynamics NAV

Marketing, customer relations

With partner MicroChannel Services, integrated CRM with ERP and other Microsoft applications

Results

Gained complete view of customers with faster responsiveness

Enhanced visibility with better tracking of leads, win/loss ratio and business performance

Enabled differentiated marketing, better customer segmentation

Powering people-to-people connections and business expansion15

View the Case Study

Results case study

Page 16: Cloud Champion - Week 10: Upsell and Cross Sell

How to Buy

16

Microsoft Hosted

• Direct Online via Credit Card (billed monthly)

• Enterprise Agreement (billed annually)

On Premise

• Enterprise Agreement

• Open Value

• Open Business

• Dynamics Price List

Partner Hosted

• SPLA (billed monthly)

• On Premise licenses with Software Assurance using Licence Mobility

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Resources

17

Product Information – http://www.microsoft.com/en-us/dynamics/crm.aspx

Test Drive – http://www.microsoft.com/en-us/dynamics/crm-test-drive.aspx

30 Day Trial – http://www.microsoft.com/en-us/dynamics/crm-free-trial-overview.aspx

Partner Information – https://mspartner.microsoft.com/en/us/Pages/Solutions/microsoft-dynamics-crm-online.aspx

Certified Software Advisor Fees - https://mspartner.microsoft.com/en/us/pages/solutions/microsoft-dynamics-crm-software-advisor-fees.aspx

CRM Competency – https://mspartner.microsoft.com/en/us/Pages/Membership/customer-relationship-management-competency.aspx

Customer Centre – http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx

IT Pro Centre – http://technet.microsoft.com/en-us/library/jj992623.aspx

Developer Centre – http://msdn.microsoft.com/en-us/dynamics/crm/dn467921.aspx

Trust Centre – http://www.microsoft.com/en-us/dynamics/crm-trust-center.aspx

Team Blog – http://blogs.msdn.com/b/crm/

CRM Connection – https://community.dynamics.com/crm/b/crmconnection/default.aspx

Twitter – https://twitter.com/MSDYNCRMAU

Marketplace – http://dynamics-crm.pinpoint.microsoft.com/en-US/home

Page 18: Cloud Champion - Week 10: Upsell and Cross Sell

Power BI for Office 365

Mike HealdProduct Marketing Manager

Page 19: Cloud Champion - Week 10: Upsell and Cross Sell

Power BI for Office 3651 in 4 enterprise customers on Office 365

Share Find

Q&A

Mobile

Insights in Excel1 Billion Office Users

Analyze VisualizeDiscover

Scalable | Manageable | Trusted

Self Service BI

19

Self-service BI with the familiarity of Office and the power of the cloud

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Connect and Collaborate with Power BI for Office 365

20

Share queries & workbooks and refresh to on-premises data with BI Sites

Find answers with search-based data visualization in Q&A

Stay connected from virtually anywhere with HTML5 and the Power BI mobile app

Share

Find

Q&A

Mobile

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DemoQ&A Feature of Power BI for Office 365

Page 22: Cloud Champion - Week 10: Upsell and Cross Sell

What’s in it for our Partners?

15

$

• Solutions for simplified access to data

• Tools to easily gain insights from data

• A shared platform for data and insights

Margin Incentive applied in Open (Disti, Reseller), which partners can choose to pass on to customers or increase profit.

$

Page 23: Cloud Champion - Week 10: Upsell and Cross Sell

How to Buy Power BI

23

• Margin discount available in Open

• 30% Open discount until end of June 2014

• Open Stand Alone only• Government pricing

available • Academic pricing

available in Open

Available Today!

Priced per user per month billed annually

Subscription model

Cloud based

Page 24: Cloud Champion - Week 10: Upsell and Cross Sell

Power BI Offers and Pricing

24

Power BIadd-on for E3/E4 Subscribers

Power BIstandalone

Power BI standalone + Office 365 ProPlus

Power BI for Office 365:

BI Sites ● ● ●

Scheduled Data Refresh

● ● ●

Enterprise Data Search

● ● ●

Data Stewardship ● ● ●

Mobile BI Service ● ● ●

SharePoint Online Plan 2

● ●

Excel:

Data Discovery & Access

Modeling & Analysis

Visualization ●

Price$40 $31*

Pricing is Per User Per Month Billed Annually ($547/year) ($383/year)

* 30% off promotion for Office 365 E3 or E4 customers. Offered through June 30 2014.Pricing Shown is AUS Commercial ERP through the Microsoft Online Subscription Program

Choose the right option based on what you already own:

If you currently subscribe to E3 or E4If you have either Office 365

ProPlus or Office 2013 Professional Plus

If you don’t have the latest version of Excel or SharePoint Online Plan

2

Page 25: Cloud Champion - Week 10: Upsell and Cross Sell

Next Steps

1. Power BI for Office 365 Training 2. Power BI for Office 365 Partner Site

https://mspartner.microsoft.com/en/au/Pages/Solutions/power-bi.aspxBecome familiar with the SKUs & 30% Promo

3. Cross-sell Power BI for Office 365 with Office 365

4. Partner Marketing Centre for campaign materials

Page 26: Cloud Champion - Week 10: Upsell and Cross Sell

An Introduction to OneDrive for BusinessMichelle Markham

Page 27: Cloud Champion - Week 10: Upsell and Cross Sell

27

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Market Trends High Stakes

Sources: Forrester, Osterman Research

$106B

28

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Lots of content…

Team Sites

OneDrive for Business

TB

s of

con

tent

500% YoY Growth29

Page 30: Cloud Champion - Week 10: Upsell and Cross Sell
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OneDrive is Microsoft’s cloud storage brand, in two flavors

Employee Cloud StorageWork documentsManaged by ITSharePoint Online & Office 365 plans

Personal Cloud StoragePersonal filesManaged by individualPublic cloud

31

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The Journey so far…

SkyDrive Pro

Launched

Purchasable storage

(1TB)

‘Shared with me’

View

OneDrive for

Business for iOS

Simple Controls

OneDrive for

Business Rebrande

d

Increased file sizes

(2GB)

Automatic

Versioning

Office Mobile on Android & iPhones

Improved Search

Increased storage limits (1TB)

32

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What’s New?• New SKU; Available April 1,

2014• 1TB personal storage per

user• Includes Office Online• $2.50/user/month promo

pricing• New admin panel for SharePointon-premises

• Enables on-boarding of OneDrive for Business, Sites, Yammer

• Easy redirection of top nav to online33

Page 34: Cloud Champion - Week 10: Upsell and Cross Sell

OneDrive for Business pricing New standalone offer and promo available April 1st, 2014

••

•––

•34

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Which apps can I use…in the cloud

†qualifying Office 365 SKUs only

35

Win

Mac

W8

WP8

iOS

Android

*

Sync app

OneDrive for Business app

Office Mobile app

Touch-optimized browser

Desktop browser

*

*planned 2014

Page 36: Cloud Champion - Week 10: Upsell and Cross Sell

All my filesin one place

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All my files in one place

demo

Page 38: Cloud Champion - Week 10: Upsell and Cross Sell

38

ease of use

anywhere access

simple sharing

frictionless user experiences

See which files are shared and with whom

Files are private by default

Simple controls for quick actions such as creating a document, uploading, editing and sharing

Quick navigations to find and access files you recently interacted, shared with you or you are following

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39

Easy drag and drop from the desktop

Multiple files are uploading by drag and dropping to OneDrive for Business

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Rich inline document preview

40

Additional tasks: download a copy, follow content, see who has access, share, and check-in/check-out.

Preform frequent tasks: edit, share and post to yammer

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Sync for online and offline access

41

One click to take documents offline and sync with a local computer

Access to content on-the-go, with changes automatically uploaded when back online.

Green arrows indicates newly sync’d files,

Page 42: Cloud Champion - Week 10: Upsell and Cross Sell

Get work done.Together.

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File sharing internally and externally

44

Allows to choose specific access permission for specific people

Share documents with other with quick action on the hover card or unlocking the documents

Documents can be shared using the simple control or by dragging it to the Shared with Everyone folder

Page 44: Cloud Champion - Week 10: Upsell and Cross Sell

Co-authoring with Office Online integration

45

Right from the inbox documents can be open in Office Online

Office Online allows multiple people to view and edit the same document at the same time.

When a user make changes in the document, the paragraph is being locked down to avoid conflicts

Page 45: Cloud Champion - Week 10: Upsell and Cross Sell

Versioning control

46

As best practice versioning control is activated to keep track on changes

Page 46: Cloud Champion - Week 10: Upsell and Cross Sell

Anywhere access

47

Documents stored in OneDrive for Business can be access from almost any device You can also stay connected via apps and browser.

Page 47: Cloud Champion - Week 10: Upsell and Cross Sell

Why these updates matter?• Robust, intuitive and full

featured file sync and sharing solution

• Backed by enterprise grade management, security & compliance

• OneDrive for Business becomes easy “first workload” online

• Can decouple the SharePoint content migration effort from the online file sharing one

49

Page 48: Cloud Champion - Week 10: Upsell and Cross Sell

Calls to action!

Learn more on OneDrive.com\Business

Ramp-on to the cloud taking advantage on introductory limited time promotions• Or try it with 30 days free trial

Deploy SharePoint 2013 Service Pack 1 and get started with OneDrive for Business

50

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My Docs

Team Sites - - - -Recents - -Shared with me - - - - - -Offline - - -Sync & merge - - - -Share -Move - - - - - -Rename - - - -Upload/Save -Camera Upload - - - - - - - -Edit - - - *planned 2014

Fully implemented

Partially implemented

- Not implemented OR N/A

52

Availability on different platforms

Page 51: Cloud Champion - Week 10: Upsell and Cross Sell

App availability on-premises

53

Win

Mac -

W8 - -

WP8 - -

iOS -

Android -

Sync app

SkyDrive Pro app

Office Mobile app

Desktop browser

* Desktop browser

* *

*

Page 52: Cloud Champion - Week 10: Upsell and Cross Sell

Windows Intune Overview

Michaeli Gotley, Product Marketing Manager, Windows Intune

Page 53: Cloud Champion - Week 10: Upsell and Cross Sell

Mobility is the new normal

67%of the people who use a smartphone for work and 70% of people who use a tablet for work are choosing the devices themselves

905Mtablets in use for work and home globally by 2017

Forrester ResearchBring the business case for a bring-your-own-device (BYOD) program, Forrester Research, Inc., October 23, 2012

Forrester Research2013 mobile workforce adoption trends, Forrester Research, Inc., February 4, 2013

GartnerMobile device management (MDM) is still a separate market, but organizations are increasingly looking to use a single vendor and management platform to support their PCs, Macs and mobile devices.

Page 54: Cloud Champion - Week 10: Upsell and Cross Sell

The explosion of devices is eroding the standards-based approach to corporate IT.

Devices

Deploying and managing applications across platforms is difficult.

Apps

Today’s challenges

56

Data

Users need to be productive while maintaining compliance and reducing risk.

Users expect to be able to work in any location and have access to all their work resources.

Users

Page 55: Cloud Champion - Week 10: Upsell and Cross Sell

Devices

AppsUsers

Empowering People-centric IT with Windows Intune

Enable users

Allow users to work on the devices of their choice and provide consistent access to corporate resources.

Protect your data

Help protect corporate information and manage risk.

Management. Access. Protection.

Data

Unify your environment

Deliver a unified application and device management on-premises and in the cloud.

Market-leading, familiar client management tools extended with cloud-based MDM

Simplified, user-centric application management with profile configuration

Comprehensive settings management across platforms

Consistent Company Portal experiences across devices

Simplified enrollment

Automatic connection to apps and data

Selective wipe of corporate apps and data to protect sensitive information

Email profile configuration and selective wipe

Data protection configuration settings (iOS 7)

Page 56: Cloud Champion - Week 10: Upsell and Cross Sell

Personal Apps and

Data

Lost or Stolen

Company Apps and Data

Remote App

Help protect corporate information and manage risk

Centralized Data

Enrollment

Retired

Company Apps and Data

Remote App

Policies

Policies

Lost or Stolen

Company Apps and Data

Remote App

Policies

Personal Apps and

Data

Retired

Personal Apps

and Data

IT can provide a secure and familiar solution for users to access sensitive corporate data from anywhere with VDI and RemoteApp technologies.

Users can access corporate data regardless of device or location with Work Folders for data sync and desktop virtualization for centralized applications.

• Identify at-risk devices through jailbreak and root

detection

• Selective wipe removes corporate applications,

data, certificates/profiles, and policies based as

supported by each platform

• Full wipe as supported by each platform

• Can be executed by IT or by user via Company

Portal

• Sensitive data or applications can be kept off

device and accessed via Remote Desktop

Services

Page 57: Cloud Champion - Week 10: Upsell and Cross Sell

Windows Intune: Key Benefits Simplified IT Administration

Simplified Application Deployment, Hardware and Software Inventory, anti-malware and policy control

Security and administration tasks can be performed remotely Easy to use web-based admin console

Enable Users to use the device of their choice Manage business and personal devices Remote Wipe to protect company data Self-service portal allows people to enrol and manage their own devices, access

corporate applications and tools

Cloud Based - Management without infrastructure Monitor devices through the cloud with integrated security and compliance

management Utilise Active Directory Integration with Office365

Page 58: Cloud Champion - Week 10: Upsell and Cross Sell

Why Windows Intune?Empower end users to work anywhere on the devices they choose by equipping IT with unified tools to securely manage it all

Extend your customer’s existing PC management investments and infrastructure to devices, applications, and data

Expand your desktop practice efficiently by leveraging your team’s existing skills and training

Page 59: Cloud Champion - Week 10: Upsell and Cross Sell

Partner Opportunity: People-centric ITPCIT Software Market

Growth

Sources: IDC, Worldwide Distributed System Management Software 2013–2017 Forecast Update, Doc #241830, June 2013IDC, Worldwide Identity and Access Management 2012-2016 Forecast: Growth Driven by Security, Cloud, and Compliance, Doc #235385 , June 2012IDC, Worldwide Virtual Client Computing 2012-2016 Forecast And 2011 Vendor Shares : The Transformation Of A Transition, Doc #235469, June 2012IDC, Worldwide Identity and Access Management 2012–2016 Forecast: Growth Driven by Security, Cloud, and Compliance, Doc #235385, June 2012

1 2$0

$5

$10

$15

$20

$25

$16B

$21BPlays

Typical Deal Size

Services

Desktop Infrastructure/ Desktop Management

$155K - $630K

Bring Your Own Device (BYOD)

$150K - $300K

User-centric Management

$150K - $300K

Office 365 $50K - $400K

Page 60: Cloud Champion - Week 10: Upsell and Cross Sell

Open EA/EAS

EES

Windows Intune Add-On for ConfigMgr & SCEP

Must license ConfigMgr separately

Includes:• Intune Service• ConfigMgr &

SCEP

$4

$6

$11

Per User Licensing (on up to 5 devices)

Must license ConfigMgr separately

Windows Intune w/ Windows SA

Windows Intune

If the customer also wants Windows…

Offers Price(Monthly)

If the customer owns ConfigMgr and SCEP…

Windows Intune OffersLicensing device management from Microsoft no longer requires customers to choose between System Center Configuration Manager (ConfigMgr) and Windows Intune.

Notes:• All Prices USD MOSP Direct. Discounts for volume and education.• MDOP & Additional storage for Software Dist available as add-on (same as current offer)• Windows Intune Add-On for ConfigMgr requires ConfigMgr & SCEP to be licensed under the EA/EAS/EES

Direct (MOSP)

Beginning April 1, 2014

Open License, OV, OVS

Windows Intune Offer available April

1, 2014

System Center 2012 Config Mgr & Endpoint Protection available in all

offers

Win SA no longer required (For Windows Intune & Windows Intune

Add-On)

Education Pricing Available under Open, EA and EES

Page 61: Cloud Champion - Week 10: Upsell and Cross Sell

Resources• Windows Intune 30 Day Trial - • Ahead of the Game : “Business Anywhere”

• Partner - //aka.ms/AheadoftheGame

• Ahead of the Game : Technical Series• Technical Series – integrated training on mobility with Windows 8,

Devices with Intune, Remote Access to LOB Apps with RDS, VDI, and productivity in the Cloud here: https://mspartnerlp.mspartner.microsoft.com/LearningPath/LearningPath/DLPaths?trackId=559&rowId=1078&trackPathId=6605

• Partner Academy Live Partner Readiness Series:• Intune & People-Centric IT Series can be viewed On-demand here

• Microsoft Server & Cloud Partner Resources• Dedicated People Centric IT Page with lots of partner resources at

www.microsoftpartnerserverandcloud.com

Page 62: Cloud Champion - Week 10: Upsell and Cross Sell

Questions?

Michaeli Gotley, Product Marketing Manager – Windows [email protected]: 02 9870 2952 m: 0414 517 163

Page 63: Cloud Champion - Week 10: Upsell and Cross Sell

Microsoft Confidential. For internal and partner use only

Introduction to Microsoft Payment Solutions

Presented by: Suzanne CaldwellNicole Cadet

Page 64: Cloud Champion - Week 10: Upsell and Cross Sell

Microsoft Payment Solutions Overview

Solutions Designed for Enterprise Agreements (EAs): Customized payment options to help match customers’ technology spend with business requirements.

Help customers get the technology they need with the budgets they have.

Payment Solutions help you grow your business by helping design flexible customer payment solutions that provide value to your customers, improve cash flow, and drive profitable revenue growth. We offer:

Total Solution Financing: Payment options for complete software, services, and hardware solutions—including non-Microsoft products.

Flexible payment structures: Monthly, quarterly or semi-annual payment structures; ability to ramp or defer payments.

1 2 3

Customer Benefits: Purchase solutions outside of

normal budget cycles Align payments with budgets/fiscal

years Spread payments or defer

payments over time to conserve capital

Map payments to deployment

Partner Benefits: Help simplify adoption of a Cloud

solution. Structure a payment plan covering the full price for software, services, and hardware.

Grow deal size Preserve price points Receive an extra 2% rebate* on

each qualifying deal that credit approved customers finance using Microsoft Payment Solutions!

*Rebate terms and conditions apply visit https://mspartner.microsoft.com/en/au/pages/licensing/financing.aspx

Page 65: Cloud Champion - Week 10: Upsell and Cross Sell

How Does It Work?S

imple

& A

fford

ab

lePrincipal-and-interest loan. Financing for Microsoft software and services, partner services, hardware and 3rd party software.Up to $5M local currency a minimum of 10% Microsoft content, loans $5M+ 85% Microsoft content.Loans from $3,000 with no pre-established maximum.Loan terms;1 - 3 years up to $10K1 - 5 years for $10K+Competitive rates determined by market conditions, term and size of loan

Flexib

le &

Easy

No application or management fees.

Solutions can be provided for upfront, annuity, milestone and deferred payment scenarios.

Add products and services from $3,000 at any time during the term of the contract based on additional credit approval.

Fast

Quick turnarounds on credit approvals – timeframes typically :

24 hours up to $100K

2 business days for amounts $100K to $500K

5 business days for amounts $500K to $1M

Partners get paid within 48 hours of customer's financing being finalised.*

*Correctly executed customer documentation is required in order to finalise financing

© 2014 Microsoft Corporation. All rights reserved. Microsoft Payment Solutions is a name for products that are offered by De Lage Landen Pty Ltd under the Microsoft Financing program, not by Microsoft. Microsoft Financing name and logo are used by De Lage Landen under license. This document is for informational purposes only and does not constitute an offer of credit by Microsoft or any affiliate of Microsoft. In order to receive financing, a customer must be credit approved by De Lage Landen. The financing agreement between the customer and De Lage Landen will set forth the terms and conditions on which credit is offered.

Page 66: Cloud Champion - Week 10: Upsell and Cross Sell

Next Steps

Learn More –include a Quote in your next Customer Proposal

Rebate Page

Register as a Microsoft Payment Solutions Partner

Rebate Page

Engage with Microsoft Payment Solutions if you need more assistance

© 2014 Microsoft Corporation. All rights reserved. Microsoft Payment Solutions is a name for products that are offered by De Lage Landen Pty Ltd under the Microsoft Financing program, not by Microsoft. Microsoft Financing name and logo are used by De Lage Landen under license. This document is for informational purposes only and does not constitute an offer of credit by Microsoft or any affiliate of Microsoft. In order to receive financing, a customer must be credit approved by De Lage Landen. The financing agreement between the customer and De Lage Landen will set forth the terms and conditions on which credit is offered.