Embed Size (px)
Citation preview
Building an EffectiveNonprofit IT Department
Community IT Innovators Webinar Series
July 21, 2016
Webinar Tips
• InteractAsk questions via chat.
• Focus Avoid multitasking. You may just miss the best part of the presentation.
• Webinar Slides & RecordingPowerPoint and recording links will be shared after the webinar.
About Community IT
Advancing mission through the effective
use of technology.
• Invested Work exclusively with nonprofit organizations, serving over 900 since 1993.
• Strategic Help our clients make IT decisions that support mission.
• Collaborative Team of over 30 staff who empower you to make informed IT choices.
IT Successdepends on…
organizational maturity.
How do you buildmaturity around IT?
ServicesOrientation
Services Oriented Approach
IT ServiceAn IT service is one or more IT systems that enable a business process or function.
Services Oriented Approach
IT Department
Services Oriented Approach
IT Department/FunctionGroup that creates value for the rest of the organization through the implementation and maintenance of IT services.
Services Oriented Approach
IT Department ObjectiveIncrease the value created for the rest of the organization through increasing maturity.
0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner Maturity Model
0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner Maturity Model
Management Capability
Busin
ess
Alig
nmen
t
Managed
Aligned
Create Value
Dysfunction Cost Center
Non-aligned
Unmanaged
MaturityStructure
IT Department
Management
Governance
Hold the IT Department accountable for creating business value for the rest of the organization through IT services.
Governance
• Approve strategy
• Own the outcomes
• Make key decisions
• Approve the budget
Governance
Who?
• CIO
• COO, VP Finance, CFO
• Executive / Senior Team
Governance
Ensure that the IT department creates value for the rest of the organization through the implementation and maintenance of IT services.
Management
• Coordinate
• Organize
• Planning
• Budgeting
Management
• Communicate!
• Collaborate
• Present
• Dialogue
Management
Who?
• IT Manager, Director of IT
• Director of Operations
• Administrative Assistant
Signs
• CFO/COO owns their role
• Board makes IT a priority
• Regular meetings & planning
• Reporting & key metrics
Good Governance
• Understands business needs
• Understands value of IT and investments
• Can communicate/advocate value, ROI
• Basic management skills…not necessarily technical skills
Good Management
IT Department
Management
Governance
IT Department
Management
Governance
IT DepartmentStructure
CIO PMO
Engi
neer
Help Desk
IT Department
4 Roles of IT Department
CIO
• Technical planning
• Business analysis and requirements gathering
• Solutions evaluation
• Architecture and design
PMO
• Project management
• Change management
• User adoption
Engi
neer
• Network architecture maintenance
• Advanced technical support
• Systems integration
• Information security
Help Desk
• End user support
• Incident response
• Access management
• Basic technical issues
Staffing
NTEN Staffing Report
• Mid to Large Size Organizationsbudget: $1 million – $10 million
• 1 IT staff person for every 20-25 staff
• IT Budget: $100,000 - $250,000
Management
Governance
CIO PMO
Engi
neer
Help Desk
How to Allocate?
Allocation
• Ongoing vs Occasional
• Time Requirement
• Knowledge of organization
• Specialized, technical knowledge
Management
Governance
CIO PMO
Engi
neer
Help Desk
• Ongoing?• Technical know?• Org knowledge?• Time required?
Management
Governance
CIO PMO
Engi
neer
Help DeskOu
tsou
rce
IT Governancecannotbe outsourced
Upcoming Webinar
Planning and IT Project Management for Nonprofits
Thursday August 25 4:00 – 5:00 PM EST
Johan Hammerstrom & Steve Longenecker
Provide feedback Short survey after you exit the webinar. Be sure to include any questions that were not answered.
Missed anything? Link to slides & recording will be emailed to you.
Connect with us
