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Provider of Total IT Solutions for the Enterprise
In partnership with
The Phoenix Proposition
Service Management
& Remote Monitoring
Network
Voice
Data
AppsUser Device
Datacentre
Business Continuity
Welwyn GardenCity & GS2 DC
The Phoenix Business Model
PARTNER‘owns the customer’
END-USERPHOENIX‘owns the SLA and
service delivery’
Vendor Independent
Single Business Model
The Benefits
Technology Independent
Protected Customer Relationship
Vendor Independent
Single Business Model
Key players in the IT industry choose Phoenix
Their CustomersOur Partners
Supporting our partners
Service Offering
Wide range ofService Options
Across MultipleTechnologies
With flexibleProcurement
Capability to support you
1280 Engineers including:
1.0m+ users supported 500+ Engs with BC, SC, SC+ Security Clearance
1600+ staff transferred under TUPE since 2006
160 Retail Support
24x7 across all disciplines
150 Voice & Telephony
350+ Deskside CE’s
200,000+ Seats
400 Network & Data
Nationwide 4 Hour Fix
Desktop & User Environments
HardwareBreak/fix
Desk SideSupport
Field orSite Based
BespokeApplications
Retail Solutions
Hosted Applications
Business Apps SupportHigh Availability Servers
High Availability Comms
Data Centre
Head Office
Retail Back Office
Network
POS SW, POS HW
Infrastructure Support
Install, Maintenance,
Cabling & Projects
Enterprise Server Support
Unix / Wintel
High Availability
Distributed Deployments
Data Centre
Data Centre NetworksCisco Nexus 7000
F5 Loadbalancer Big IPCisco WAAS
Cisco OpticalNortel Optical
High Capacity Networks
Cisco Call ManagerUnity
Contact Centre
IP Telephony
FirewallIPS
Content Security
Security
Nortel/ AvayaSiemens
Legacy Voice
Voice and Data Networks
Business Continuity – Combined Service Locations
Denotes 1 Hour Travel
Radius
• 15 Purpose Built Centres– Fully equipped – PC &
Telephones & Call Centre Functionality
• 7,500 Recovery Positions• UK-Wide Interconnecting Data
Network
Managed Projects
Procurement
Staging
Logistics
UserScheduling
Installation
Aftercare
Disposal
ProjectManagement
European Service Delivery Network
Service Partner delivery network Operating in EMEACurrently delivering in 18 countriesService Alliance Mobile deployed to 12 EMEA Service Partners
Multi Lingual Services Desk Languages - German, French, Spanish, Polish and Italian
European service delivered to Pharm Logistics - 9 European countriesInvestment Bank – 5 European Countries
Multi Country Projects Retailer – Stores installations in 7 countriesRetail Travel – 4 Countries – 824 Sites
Phoenix appetite for large scale Country TUPE
I.T. Audit to ascertain current infrastructure Hardware maintenance support covering:
i. Desktop/Laptop PC’sii. Data Centre Servers (Tower, Rack mount, Blade etc.)iii. Communications and Storage equipment
Small Business I.T. support including operational and hardware Disaster Recovery Site provision Upgrade deployments EPOS support Equipment provisions Office moves and network installations/upgrades
Our Services
LABRUMS
SOLICITORS
bank
A sample of who we support
