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Automation Increase Your Customers

Without Increasing Headcount

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Agenda

1. Why you should automate

2. What you should be automating

3. How to manage more customers through automation

4. Tracking automation as billable hours

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Why you should automate

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Automation = EfficiencyOf Ntirety’s 15,000* monthly service tickets…

“Almost 80% are generated automatically”

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“Approximately 50% are self-healed”

* According to Ntirety’s case study: http://ow.ly/zbrNJ “NtiretyPioneers Database Administration as-a-service on N-able Platform”

What you should automate

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Stop doing things manuallyEvery MSP has tasks they can automate

Restore PointsBackup

UpdatesDisk Cleanup

Services

App Settings

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SQL

Patches

Manual work is slowing you down

Tech with Automation can support dozens of customers

Tech without Automation can support limited # of customers

How can you manage

more customers through automation

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Create your automated tasks…

Customer A

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Customer A Customer B

And push them to all customers

Customer C

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Let’s do some automation

SQL Diagnostics

• Disk Defrag

• Catalog Integrity

• Database Integrity

• Average Fragmentation

SQL Maintenance

• Rebuild Indexes

• Reorganize Indexes

DemoSQL Diagnostics & Maintenance

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Track automated tasks as billable hours

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PSA IntegrationAutomatically bill for automation work

PSA Automated tasks will create tickets when they complete

On-demand tasksRecurring tasksSelf-Healing tasks

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The ROI of Automated Service Delivery

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Manual Maintenance vs Automation

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Manual Automation

Workstation30 min

/desktop15 min

one-time

Server30 min/server

15 minone-time

Average Customer Deployment

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Manual Maintenance1 Customer

Manual Maintenance5 Customer

Manual Maintenance10 Customer

20 Workstation 40 hours 200 hours 400 hours

2 Server 4 hour 20 hour 40 hour

Total 44 hours 220 hours 440 hours

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© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.