Allworx full package

Allworx Reach™ and Allworx Reach Link™

Allworx Reach brings the rich functionality of your Allworx phone system to iOS and Android devices. Allworx Reach Link keeps your active calls

connected as you move across Wi-Fi and mobile data networks.

Performance Faster processing power with a

high-speed storage subsystem

Wall- and rack-mountable

Connectivity Enhanced mobile experience

Support for G.711u, G.711a, and G.729A codecs

Native Gigabit Ethernet interfaces

Scalability Models designed for up to 20, up to

50, and up to 180 users per site

Ability to scale from 12 to 30 to 60 concurrent external calls

Models with or without analog ports

Allworx Connect™VoIP Communication Platform for the Future

Reach Link requires Allworx Reach 2.0, available from Google Play and Apple App Store.

Connect systems require Allworx System Software 8.0 or higher.

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Call us at 1-866-ALLWORX and we’ll help you select the right solution for your business.

1-866-ALLWORX www.allworx.com

731 536 530 324 320

SYST EM FE ATURES

Maximum Users1 180 50 50 20 20

Base Users 30 30 30 12 12

Concurrent External Calls 60 30 30 12 12

Maximum Handsets 360 100 100 40 40

FXO Ports 2 6 0 4 0

FXS Ports 2 2 2 2 2

T1 Port1 1 0 0 0 0

Network Ports 3 3 3 2 2

Conference Bridges1 4 1 1 1 1

Users per Bridge 30 8 8 8 8

Concurrent Users on All Bridges 30 8 8 8 8

Calls in all Queues 60 30 30 12 12

Calls per Queue 60 30 30 12 12

Number of Queues 10 10 10 10 10

Voicemail Ports 15 8 8 4 4

Unified Messaging Included Included Included Included Included

Auto Attendants 9 9 9 9 9

Auto Attendant Ports 16 8 8 4 4

Presence Settings 7 7 7 7 7

Customized Call Routing Included Included Included Included Included

Remote IP Phones Included Included Included Included Included

Hot Desking Included Included Included Included Included

VoIP with SIP support Included Included Included Included Included

SUPPORT ED ADVANCED SOF T WARE OP T IONS

Multi-Site Primary Multi-Site Branch Call Queuing Automatic Call Distribution (ACD) View View ACD Conference Center Dual Language Support Mobile VM2 Reach 2.0 Reach Link Interact 2.0 TSP (TAPI) Driver Generic SIP Device

Allworx Connect System Specifications

1. Requires optional software license(s). 2. Formerly called Mobile Link prior to System Software 8.0.

Allworx® Family of Products

Whether your business has 10 employees at a single site or hundreds of employees at multiple sites, traditional phones lines, VoIP lines, T1 or T1/PRI, Allworx has a solution designed with your business in mind.

Award-winning phone systems for businesses

2011

InnovationInnovation runs deep. With our history of taking complex designs and turning them into products everyone can use, your total satisfaction is guaranteed.

SIP before SIP was cool — ten years ago, our systems were designed to be exclusively SIP based. That decision is what makes Allworx the market leader in IP based phone systems.

Intelligence creates power — presence management, caller ID based routing, unlimited call routes, unlimited devices, unified messaging and more create a powerful foundation for your business communications.

Mobility in so many ways — from remote phones to Advanced Multi-site serving up to 99 other locations, to Reach™, a SIP based mobile phone application, Allworx gives you many ways to connect remote locations or employees together.

Features as required — powerful features like Automatic Call Distribution*, Advanced Multi-Site†, Call Assistant™, Conference Center, Reach™, Interact™ and TAPI are activated easily via software keys … add them as you need them.

ValueAllworx is priced right — your total cost of ownership promises to be less than any other fully-featured VoIP communication system.

Lowest expansion cost — with no need for gateways, expansion cards or other third-party products, Allworx has the lowest total cost as you grow.

Proven savings — with SIP trunks, remote phones or Advanced Multi-Site for multiple offices, expanding your options between sites lowers operating costs. Quick user adoption minimizes training costs for new employees.

Hassle free remote access — remote users connect instantly using ordinary broadband connections and without extra hardware, software or cost.

Sensibly priced options —software options are priced so they won’t break the bank or incur recurring monthly or annual maintenance charges.

Know your long term costs — Allworx pricing is straight-forward and uncomplicated. Optional extended hardware warranties and/or software upgrade keys are available for every budget.

ReliabilityNothing is more important than reliable communications, and Allworx has delivered for over 10 years by maintaining our product line, including ongoing support for the first product we ever built.

Same features, same operation — calls continue to work like your traditional phone system, so the switch to an Allworx system is transparent.

Disaster recovery — multiple options help to see you through critical situations.

Energy savings with less hassle — our products are designed to use fewer parts, and with fewer parts fewer things go wrong, they use less energy and have lower energy costs.

Customer FocusNew technology can be daunting, so we design our products to balance these capabilities with your need for simplicity.

Easiest to use — a choice of Allworx phones with multiple configurations means you can replace what you have today without fear. Intelligent design makes the Allworx system incredibly easy to use and administer.

Simple transition — intuitive user interfaces assure that both administrators and users will smoothly learn all the capabilities of the new system without skipping a beat.

Easiest to grow — add phones without costly hardware cards or software. Installation is complete in minutes or hours rather than days.

Features that match our customers — from schools to real estate to health care, Allworx continues to listen and consistently develops new features that exceed every need.

QualityDedication to quality is not a goal but a way of life.

Strict control — from design to manufacture, to inspection, delivery, and support in the field, our strict controls and attention to every detail ensure only the highest quality product is installed.

Warranty options — we offer cost-effective warranty options that can be maintained throughout the life of the system. We understand that quality and peace of mind go hand in hand.

Key advantages for businessesAllworx gives you the largest set of traditional telephone capabilities of any VoIP solution in its class! Many companies claim that they are the best or the easiest, but few can back up these claims.

* Not supported on the 6x12 † Multi-Site Primary is not supported on the 6x12

Allworx Family of Products, Page 2


48x Designed for companies of up to 250 employees per site Works with fully integrated T1/PRI, traditional CO and

VoIP (SIP)

PowerFlex P810 8-Port 10/100/1000 Base-T, two TP/(100/1G) SFP Combo PoE+ L2 Plus Managed Switch

6x Designed for companies of up to 60 employees per site Works with traditional CO and VoIP (SIP)

PowerFlex P2426 20-Port 10/100/1000 Base-T, four TP/(100/1G) SFP Combo,

two (100/1G) SFP PoE+ L2 Plus Managed Switch

6x12 Designed for very small businesses (VSB) with

up to 12 employees Works with traditional CO lines and SIP trunks

PowerFlex P4848 44-Port 10/100/1000 Base-T, four TP/(100/1G) SFP Combo PoE+ L2 Plus Managed Switch

Px 6/2 Expander* Plug-and-play expander connects extra traditional phone lines

and stations to the Allworx System over LAN or WAN Compatible with the 48x and 6x, each provides six FXO ports

and two FXS ports Up to three expander units can be connected to 6x and 48x

* Not supported on the 6x12

Sophisticated, flexible top-of-the-line phone with 24 programmable function keys

Huge and easy-to-read 192 × 64 graphical backlit display

Includes a high-fidelity voice handset, hands-free speakerphone, built-in headset connectivity and an integrated Ethernet switch, PoE9224

Simple plug-and-play configuration with automatic detection

Connect up to three Expanders and grow to 48, 72, or 96 programmable function keys

Powered from the 9224 phone, no additional power needed

Tx 92/24 Expander

Sophisticated, flexible phone — perfect for employees who make or receive a high volume of calls

High resolution full backlit display with adjustable brightness

12 programmable function keys Supports multiple telephone lines Includes a high-fidelity voice handset,

hands-free speakerphone, built-in headset connectivity and an integrated Ethernet switch, PoE

9212L

Four programmable function keys 10/100/1000 Gigabit Ethernet switch

(9204G) 10/100 Ethernet switch (9204) Easy-to-read 192x64 graphical backlit

display Full-duplex speakerphone 4-way conferencing9204 & 9204G

Compact size for small workspaces 2 call appearance buttons Easy-to-read 128 × 36 display 10/100 Switch Power over Ethernet (PoE) Full-duplex speakerphone Wall mountable Bright ringing and off hook status indicator Plug-and-play headset connectivity9202E

Allworx systems for almost every size businessSelect the right server for the number of users, and then add switches and phones to match your needs. It has never been easier to build the perfect phone system.


Boost productivity with Allworx software Allworx servers are built to provide additional specific applications without any additional hardware cost or complexity. Order only what you need, pay for it only once, and add real value.

Advanced Multi-site Communicate as one organization Global directory with global voicemail Uniform flexible numbering with park and page

across sites Transfer and receive calls from anywhere Visual handset status from remote locations Disaster recovery, automatic failover

Automatic Call Distribution™ Distribute incoming calls effectively and fairly Linear priority, round robin, longest idle, ring all Agent login from any phone for flexibility Remote Allworx users can be agents Supervisor status reports online; export call

detail reports Supervisor management of queues and agents Comprehensive reports: agent productivity,

abandoned calls, and many more

Dual Language Support Play prompts to multi-lingual customers English, Castilian Spanish and French Canadian

Reach™ SIP Mobile Phone Client Make and receive calls from anywhere with iOS

or Android Use Wi-Fi or cellular data Display/search Allworx users and local contacts Extensive call history View and change presence setting Manage, send, reply and forward voicemails

Interact™ Call Control Intelligence on every call with screen pops Answer and hold calls from your PC Interact Pro offers PC-based call control Interact Attendant offers full call processing

Call Assistant™ PC-based attendant console Easy-to-use graphical user interface Seamless integration with any Allworx phone “Drag-and-drop” call processing Displays incoming and outgoing calls, outside

lines, phone status for all users — including remote and multi-site users

Record any call with the click of a mouse Call history displays outgoing and incoming

calls with sort and one-click dial Supports Microsoft TAPI for Caller ID

screen pops

Conference Center™

Secure conferencing — ID and password protection

Centralized scheduling and moderation of calls Full administrative view of users and

conferences Set up conference calls 24/7 Easy-to-use graphic user interface Ability to create recurring conference calls

OfficeSafe™

Backup and restore anytime day or night Backup multiple servers simultaneously Backups can be made to centralized secure

data centers Runs as a Windows service

View™

Data on call usage, ACD queues and agents Real-time, configurable dashboards with

definable threshold alarms On-demand and scheduled reports Save, share and export report data View reports and real time status from any

mobile device

Optional Software Features

Allworx systems offer effortless communication — combining high standards that maintain consistent quality and reliability with cost savings that provide short- and long-term value. Most importantly, forward thinking guarantees continued innovation, developed by people who focus on serving the customer.

At Allworx, we concentrate on our customers’ businesses and their employees’ productivity. With their input, we create tailored solutions, driven by the unique requirements of each customer. The resulting products offer an uncomplicated approach to telecommunications with business advantages for our customers.

Allworx systems:The right solution for you

We understand and exceed expectationsWhen it comes to understanding and exceeding customers expectations, no one does it better than Allworx. All our systems are designed and manufactured with five key attributes, each of equal importance:

Innovation Value Reliability Customer Focus Quality

The result is that rare and unique combination of products that meets your needs today and tomorrow, works every day without interruption, has capabilities beyond others, lasts for generations, and provides cost savings from the very first day.

Allworx makes it effortless to communicate. That’s why Allworx is the right choice for your business.

To learn more, contact your Authorized Allworx Partner today. P/N

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Allworx View™

Brings clarity to your Allworx system

Allworx View is a business intelligence tool that offers comprehensive data and reporting for one or more Allworx phone systems. View™ enables managers and supervisors to monitor call activity for all users (including call center agents), display real-time activity, and create comprehensive historical reports, which gives you the power to control your telecom expenses. In short, View gives you the analytics required to manage complex telecom needs and supports fact-based decisions for the staffing requirements of today.

Allworx View collects information from all networked Allworx servers using the same unified intelligent data sharing that has made Allworx the most popular IP-PBX in the marketplace. This powerful application runs quietly in the background, collects and analyzes call data, and offers easy-to-understand dashboards and reports.

Allworx View ACD includes everything in Allworx View, and adds real-time Automatic Call Distribution (ACD) queue and agent information using custom dashboards, and a robust collection of widgets to any browser enabled device. The options are limited only by your imagination.

Allworx View Features and BenefitsAllworx View provides continual collection and logging of all call detail records — incoming, outgoing, and internal. In addition, Allworx View provides the global collection of call detail records when each interconnected Allworx server in a multi-site configuration is enabled within the application. This enables View to display data and provide consolidated reports on all calls across all servers, including the tracking of an individual user’s calls across multiple Allworx servers. Users can view and customize live dashboards on demand and generate predefined and custom reports on demand or on a scheduled basis. Reports generated may be saved for exclusive use, shared with others, or exported in several formats.

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Call Detail Report from Allworx View

VIEW™

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Allworx View™ ACDAllworx View ACD adds real-time Automatic Call Distribution monitoring and analytics to the call reporting capabilities of Allworx View. With Allworx View ACD, you can display every queue and agent from a single server or a configuration of interconnected Allworx servers. Real-time, definable threshold alarms maximize the effectiveness of the queues and agents call handling productivity.

Allworx View ACD provides customizable dashboards to provide at-a-glance status for supervisors and agents, and displays them using any web browser. With configurable alarms, supervisors and agents recognize and react to high call volume situations, minimize abandoned calls, and eliminate customer frustration. Performance metrics and reports support organizational improvement initiatives.

Allworx View ACD Features and BenefitsAllworx View ACD provides additional features beyond historical call detail records. View ACD can provide full support for monitoring queues and agents from single or multiple locations using the same dashboard, or different dashboards.

View ACD offers a scrollable Message/Marquee header along with relevant information in three customizable sections for agent, queue, or active call statistics. Each section displays as many widgets as needed, enables scrolling, and adjusts to match the display device. On a single dashboard, you can display information about any sites, queues, or agents — all on a single screen.

In an Allworx Multi-site environment, you can blend sites with View and View ACD to meet your specific needs and budgets. All sites benefit from consolidated call data reporting, and those sites with ACD have the added View ACD features.

Allworx View ACD Dashboard

Allworx Reach™ takes you out of your office, making you more productive when mobile by bringing the rich functionality of your Allworx phone to your iOS or Android device. And Allworx Reach enables you to be connected from anywhere you want to work — from across the room to across the globe — by offering access via both Wi-Fi and cellular data networks.

Designed by AllworxBecause Allworx Reach is designed exclusively to work on Allworx systems, setup is easy, it integrates seamlessly, and works flawlessly, combining effortless communications with complete mobility.

Allworx Reach is a new licensed option within every Allworx server installed with System Software 7.5. Best of all, no additional hardware is needed for your system. Allworx Reach licenses are offered in cost-effective groups for small or large implementations.

Reach™ Mobile SIP Client

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The Active Call window gives you a wealth of information.

Intuitive and easy to read, all Allworx Reach functions are at your fingertips.

Call History, Contacts and Voicemails are just a press away.

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Take a look at some of the features of Allworx Reach on a smartphone:

Take a look at some of the cool features of Allworx Reach™ on a tablet:

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Achieve new heights with Allworx Reach™


Allworx Reach maximizes its smart user interface to make day-to-day calling effortless, providing information and options to simplify your life. Manage your calls and activities from a single, easy-to-use intelligent interface.

You can simultaneously make and receive multiple calls, transfer and conference them together from the large, visual call windows. Android users swipe side-to-side to change windows.

Almost every Allworx function is at your fingertips, including seamlessly transfer-ring any call, parking, or holding calls. You also have separate audio controls.

Call History makes it easy to view and return any incoming or outgoing call as well as missed calls.

Allworx Reach allows you to place calls from the internal Allworx system contacts list or your local contacts contained in your phone or tablet. As you dial a number, Allworx Reach searches all your contact lists for any matches, improving your calling productivity. You can also see every Allworx system user’s presence along with the status of their Allworx phone and Allworx Reach device.

Manage your voicemails with ease. Listen to any message in any order you choose, and forward or create new messages with effortless prompts.

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Take control of your communications with a fully featured conference center that allows real-time scheduling and managing of conference calls directly from your desktop via an easy-to-use web portal.

When you need more than 3 or 4 party ad hoc conference calling from your phone, or the security and privacy that only a managed conference bridge can offer, the Allworx Conference Center software option allows you to host conference calls with up to 30* remote colleagues, internal employees, customers and business partners.

Conference Center™

Key features Secure conferencing — ID and Password protection Set up conference calls 24/7 Create recurring conference calls with ease Centralized scheduling means no conflicts Easy-to-use graphical user interface

Full administrative view of users and their conferences Integral with every Allworx server, not service based One time license fee for an unlimited number of users No software installation required

Conference Center capability by system

48x 4 30

6x, 6x12 1 8

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Conference Center(s)

Seats/ Conference

In-progress Conference Call screen

Conference schedule flexibility

See reverse side for Dual Language Support

* 48x with adequate trunk or line resources

Administrator and Moderator comparison

Conference Center Function ModeratorAdministrator

Ability to remove participants • •

Ability to set up new conference calls • •

Access conference interface via dedicated Allworx website • •

Authorize users to create new conference calls •

Modify existing conferences • •

Secure ID and Password • •

View all system-wide conference calls •

View caller ID of attendants • •

View time remaining until next call • •

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Your business doesn’t stop at the border — now Allworx will actively help boost your international or multicultural presence. Allowing multiple languages makes the Allworx system an ideal solution for any business or organization.

Dual Language Support provides voice prompts in two of three offered languages: English, Castilian Spanish and French Canadian. Simply configure the system based on employees’ and customers’ preferred languages.

When calls arrive in the Allworx system (e.g., Auto Attendants, ACD Call Queues), prompts can be configured to play in the language to match the call’s origin, or override it with a specific language. For example, if you need one automated attendant to answer in English only and another to answer in English with the option to change to Spanish, it is easy.

If allowed, each caller can switch languages. Every time a call reaches the application, in addition to the prompts that are normally played, a prompt to change language may be played. Each caller is permitted to switch languages by pressing the pound key twice (##). To allow even more customization, you can select individual CO lines or individual Call Appearances to play prompts in the secondary language.

Dual Language Support

Dual Language Support screen shots

See reverse side for Conference Center™

Interact™– Telephone Calling Made Easy Leverage the power of your PC to manage your phone calls and increase productivity

Interact ProfessionalAllworx Interact Professional, a per-user licensed application, enhances productivity by giving users total control of their handsets from their PC screen. A complete list of users from the Allworx Server directory, combined with Microsoft Outlook contacts, empowers each user with almost unlimited information and rapid one-click dialing.

The integrated search function gives you quick access and a competitive edge. You can build a combined favorites list for the people you call most often. Once found, a single click is all it takes to place a call.

If desired, any inbound call can automatically search other applications for additional information about the caller before you answer the call. The history of every call placed, received, or missed can also be searched for easy callback.

The ability to see who is on the phone along with their current presence status — combined with the ability to record any call — makes Interact Professional an invaluable tool.

Allworx Interact Professional main screen with all windows docked. Each window can be moved out of the Interact screen and placed wherever you like for use when other applications are active. Continued on reverse

While on a call, simply select the Record button, and the audio will be stored until you choose to pause or end the recording.

InteractAllworx Interact, a free application available to any Allworx user, improves efficiency by offering an easy way to identify an incoming caller from your PC screen and allows you to answer calls without having to look at the phone. Allworx Interact pop-up

banners for Ringing Phone (above) and Active Call (left).

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Professional ControlWith Interact Professional you have control over your Allworx phone in an intuitive and almost limitless way. Every Allworx user and Microsoft Outlook contact can be searched effortlessly. You can sort call history any way you desire: by date, name or number. From any search result, a call is placed with the simple click of your mouse, simplifying calling, reducing dialing errors and speeding up connections. Need to record important calls? It’s a single click of the call recording button at the top, and recorded calls can be stored anywhere.

Connecting with your co-workers has never been easier. You can see the phone and presence status of any Allworx user before you call them, even across other Allworx connected sites. Multiple windows can be positioned anywhere on your screen to enhance your productivity, such as the display for current calls, parked calls, or the dial pad. From a large contact display that offers five different densities of contact information to small, compact call handling windows, you can re-size and move windows as needed, customizing Interact Professional to meet your specific needs.

Allworx Interact Professional windows (clockwise from top left): Call History, Dialpad, Contacts and External Application set up.

Need more information about your caller? With the External Program Link you can do a URL search or run an application command script to access your selected application or database. First point to the search engine or application. Select what you want to search on: caller name, number, company, or any combination. Choose when you want it to search. The result? A wealth of extra information that will be available on every call.

From information to control, Interact Professional has what you need to make your Allworx phone work for you. Call us at 1-866-ALLWORX and we’ll help you select the right solution for your business.

Technology

Allworx full package