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Albert Simard - Mobilizing Knowledge: Acquisition, Analysis, and Action Presentation at the Canadian Knowledge Mobilization Forum 2012, Ottawa, Ontario, http://www.kmbforum2012.org/
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Mobilizing Knowledge:
Acquisition, Analysis, and Action
Albert Simard
Defence R&D Canada
Canadian Knowledge Mobilization Forum
Ottawa, ON. June 19-20, 2012
2
Knowledge Work, Services, and Architecture
Knowledge ServicesSemi-structured
Service ArchitectureStructured
Knowledge WorkUnstructured
3
Organizational Knowledge Flow
CreationCreation ValidationValidation
OrganizationOrganizationAuthorizationAuthorization
4
Knowledge Management
Assets
Sharing
Work
Transfer
Infrastructure
Collaboration
National Defence, National Security, Public Safety
Markets
Resources Government
Application
Stock
Flow
Defence R&D Canada
Creation
5
DRDC Knowledge Work
Inputs
Governance
Monitoring
Intelligence
Needs
Priorities
Establishment
Transformation
Programs
Services
Acquire
Create
Develop
Mobilize
Learn
Output Report
Integration
Innovation
Mitigation
Advice
Adaptation
Clie
nts
DND
(management)
(R & D)
6
Three Similar Processes
Intelligence: Discover and analyze external content to identify a pattern or trend. (trolling, specific)
Mobilization: Compile and synthesize selected content to address an issue. (targeted, complex)
• Integration: Collect and combine diverse content into a unified whole. (processing, technical)
Acquire
Analyze
Act
7
Core Model
Who
Work (What)
Input Output
Service (How)
When
Where
Need (Why)
Schedule No schedule
Real space Cyberspace
Zachman (1987)
Rudyard Kipling (1902)
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Monitoring the Environment
Cyberspace
MediaPublished Literature
Conferences Experience
Individuals
Ad hoc
Communities of practice
Practitioners
AccessAttend
Participate
Solicit
Receive
Discover
Review
Monitor
Detect
Capture
Monitoring Repository
Intelligence
make explicit harvest
Store interface
search filter scan
Research
Analysis
document harvest
*Web portal, *Search engine, *Library analysis apps.
* Other views
Work Service
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Service Framework for DetectionWork Person Input / Output Services
Monitor cyberspace specialist, employee downloaded content *Web portal, AI filter, *Search engine
Monitor media communications, specialist, employee
published article *Web portal, *Library, scanning
Research researcher, analyst identified pattern *Data management
Access literature scientist, professional published paper *Library, indexing*Search engine,
Attend conferences scientist, professional presentation, conversation
*Web portal, announcements
Participate in communities
expert, professional, employee
dialogue, conversation
*Web portal, access
Solicit practitioners representative response *Web portal, survey response template
Review experience participant after-action review, lessons learned
*Web portal, *Collaboration site
Discover employee miscellaneous *Social
Receive sender, recipient miscellaneous *Web portal, *E-mail
10
Producing Intelligence
* Other views
Decision
Monitoring
Corroborate
Interpret
Prepare
*Sharing, *Web portal, *Expertise
template *Office Apps.
Work Service
Intelligence Repository
Store interface
Validate *Collaboration
cyberspace, media other pathways
*Sharing, analysis apps., Analyze
*Expertise *Collaboration
Recommend
11
Service Framework for Intelligence
Work Person Input / Output Services
Corroborate practitioner, expert monitoring report / corroborated report
*Sharing, *Web portal, *Expertise directory
Validate community, group validated report *Collaboration, harvesting
Analyze analyst quantified report *Data management, *Sharing, analysis, pattern recognition,
Interpret subject-matter expert
interpreted report *Expertise directory, *Collaboration
Document author intelligence report *Office apps. report template
Store author, data manager
stored intelligence report
intelligence
*Repository
Recommend champion recommended action
*Decision
12
Mobilizing Knowledge
* Other views
IssueInternal sources
Infrastructure Content Environment Resources Culture
External sources
Agreements, Content, Environment, Resources, Interactions
AcquireCompile
internal *Expertise, *Web portal, *Search, Retrieval
external *Expertise, *Web portal, *Search, Retrieval
Process
Issue RepositoryDecision
*Data mgt., *Content mgt.,
Integrateanalysis, synthesis, decision support
Store interface
Document *Office Apps.
Interpret *Expertise, *Collaboration
Recommend
Work Service
13
Service Framework for Mobilization
Work Person Input/Output Services
Compile analyst, researcher, librarian
Internal content / collected content
*Web portal, *Library, *Search engine, *Expertise directory
Acquire analyst, researcher, librarian
external content, collected content
*Web portal, *Library, *Search engine, *Expertise directory
Process analyst, content manager,
standardized content
*Data management, *Content management, analysis tools
Integrate analyst, synthesizer integrated content synthesis tools, decision support system
Interpret analyst, synthesizer interpreted content *Expertise directory, *Collaboration
Document analyst, synthesizer author
report, recommendations
*Office apps. report templates
Store content manager, author
stored report, recommendations
mobilization *Repository
14
Making Decisions
reject
Need
*Social *Collaboration
modify?
Document
Review
Revise
Schedule
Submit
Consider
Validate
Record Repository Action
Create
*Collaboration
approveEnd
Work Service
*Office apps
Store
Decide
interface
Recommend
decision support Analyze
psychological knowledge
*Office apps
*Collaboration
* Other views
15
Service Framework for Decisions
Work Person Input/Output Services
Create knowledge worker need / idea *Social
Validate community, group validated idea *Collaboration
Analyze analyst alternatives decision support
Document writer draft document *Office apps.
proposal template
Review stakeholders, manager
consensus *Collaboration
Revise writer proposal *Office apps.
Schedule secretariat agenda item *Office apps.
Submit champion submission *Office apps.
Consider decision makers decision *Collaboration
Store record manager record of decision record *Repository
