Company Presentation

October 2013

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www.activeo.com

Contribution to the phases of maturity of client organizations

Good results

Control

Best performance

Improve

Offer the best

Excel

Best effort

Handle

• Reach appropriate person

• Integrate all channels

• Automate type of contacts

• Improve productivity

• Optimize resources

• Access information

• Reduce response time

• Streamline processes

• Record contact history

• Drive for quality

• Trace back to root causes

• Make it fast and simple for the customer

• Measure action plan efficiency

• Implement the voice of the customer across the organization

• Improve customer satisfaction

• Innovate using customer experience

Manage and optimize call flows

Monitor performance

Improve sales and quality of service

Innovate, transform

EXTERNAL FOCUS INTERNAL FOCUS

Performance Revenus par transaction

Customer satisfaction

WFO Unified Com

Customer Feedback

Speech

Analytics

Quality Monitoring

We help companies improve their customer performance

Application Software Software Applications

vision

Efficient Customer strategy is driven by shared knowledge,

collaborative unified communications, quality monitoring,

and customer analytics.

– Structuring the Customer Journey,

– Listening to the Voice of the Customer ,

– Improving Customer Service Performance

while containing cost, have become the major criteria

driving organizations to improve customer acquisition

and retention

value proposition

Help our clients to achieve immediate measurable efficiencies

that will enable them to excel in their customer strategies by:

– Optimizing their customers interactions

– Improving their customers experience

– Monitoring quality and performance

A continuous evolution Driving Customer Change

1993 Company founded

1995 Display solution LogePal

1998 CTI with Call Center Technologies

2001 IP contact center

2004 Business Consulting with Affluence

2006 LogePal RefleXion

2008 Workforce optimization & VoC

2011 UC Care with IP Experts

2012 Activeo Singapore

2013 Celtycs India

Global reach with LimeBridge worldwide alliance

Global Support

• Offices in France, India & Singapore

• Support out of Mauritius

Global Trends

• With Limebridge partners in the North America, Europe, Asia and Australia

Global Understanding

• With Customers in Europe, Africa, Asia, North and South America

The LimeBridge Alliance Thought leadership and best practices

LimeBridge is an alliance of companies specializing in customer and contact management around the globe.

The LimeBridge Alliance brings together the exceptional talents and experience of the leading independent firms specializing in

customers, people and profitability. LimeBridge gives you the practical experience you want wherever you need it.

Our conviction :

“The best service to offer customers is to release them from the constraints related to the tool”

• A methodology

• A book

• A support tool

A wide range of expertise based on a network of business an technology partners

Technology Partners

Business Partners

References by industry Some of our major customers

BANKING

INSURANCE

MANUFACTURING

MEDIAS

TELCOS

PUBLIC

SECTOR

SERVICES

RETAIL

EDUCATION NATIONALE

www.activeo.com