93% would recommend mPOS- January 2014

＊Handpoint operates as a Mobile POS platform provider everywhere except in Iceland where the company provides micro merchants directly with mPOS services.

＊The reason for the different approach in the Icelandic market is that it serves perfectly as a test market for the Handpoint platform, as it is small and responsive.

Test Market for Micro-Merchants

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＊Handpoint white-labels mobile POS to acquiring banks/software companies/MNOs and works closely with ePOS developers worldwide on implementing mPOS for their customers.

＊One of the key elements in making Mobile POS a success for Handpoint’s partners is knowing and understanding merchants needs in order to create a mPOS solution that benefits and serves the customer in the best possible way.

＊Handpoint has learnt very much about micro-merchants needs by going directly after that market in Iceland and we believe that our knowledge from the Icelandic market is beneficial for our partners in other markets.

Understanding Merchants needs

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Handpoint mPOS

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Our acquiring partner, Borgun in Iceland, conducted a customer survey among all the Handpoint mPOS users (micro-merchants) in Iceland and to say the least the results very positive:

＊90% are satisfied with the Handpoint Solution＊93% recommend the Handpoint Solution＊89% are satisfied with Handpoint´s Services＊91% are satisfied with Handpoint app reliability.＊86% are satisfied with the application process.

Customer Survey

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93% recommend Handpoint mPOS

Very likely Quite likely Neither or Quite unlikely Very unlikely0%

10%

20%

30%

40%

50%

60%

70%

80%

90%82%

11%5%

0% 2%

How likely are you to recommend Handpoint mPOS?

90% Satisfied with Handpoint mPOS

Very satisfied Quite satisfied Neither or Quite unsatisfied Very unsatisfied0%

10%

20%

30%

40%

50%

60%

70% 65%

25%

7%

2% 0%

How satisfied are you with your Handpoint mPOS?

89% satisfied with Handpoint’s Services

Very satisfied Quite satisfied Neither or Quite unsatisfied Very unsatisfied0%

10%

20%

30%

40%

50%

60% 56%

33%

4% 4% 4%

How satisfied are you with Handpoint’s service?

91% satisfied with App reliability

Very reliable Quite reliable Neither or Quite unreliable Very unreliable0%

10%

20%

30%

40%

50%

60%

36%

55%

7%

0% 2%

How reliable do you find the Handpoint App?

86% satisfied with Onboarding process

Very satisfied Quite satisfied Neither or Quite unsatisfied Very unsatisfied0%

10%

20%

30%

40%

50%

60%

51%

35%

7%4% 2%

How satisfied are you with Handpoint’s application process?

Handpoint Mobile POS

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