1. Forms : part one:Increase your conversions and user interactionVideo at: http://www.mediasurgery.co.uk/video-episodes/5-common-usability-mistakes-that-frustrate-users31/10

2. 1.) No home button31/8 3. 1.) No home button Solution ? Add one!32/8 4. 2.) No live email addressMany sites hide live email addresses because of one main reason spam.Use of charactersSome use things like my[dot]name[at]mydomain[dot]comAll very well for us computer people, but an everyday user can beconfused by it and its a very error prone method.3 3/8 5. 2.) No live email addressSome revert to web forms but there are a few problems with them. Users feel a lot more comfortable and confident using email : theyare used to using it Users cant send attachments, some exceptions. They have a receipt of communication Users dont really care if you get spammed, they came to the siteto complete a taskSolution ? Add a live email address!34/8 6. 3.) No call to actionSolution ? Add a call to action!35/8 7. 4.) Underlining LinksSolution ? Add an underline to links!3 6/8 8. 4.) Underlining Links Always underlined within content, paragraphs, but notrequired in navigation areas Use border-bottom and not text-decoration:underline Links dont always have to be blueSolution ? Add an underline to links!3 7/8 9. 5.) Break up long text areasSolution ? Reduce text length, add lists and headings38/8 10. www.usable-efficiency.com3 10/10 11. Video at:http://www.mediasurgery.co.uk/video-episodes/5-common-usability-mistakes-that-frustrate-users3