Cisco Contact Center Express Edition (UCCX)

2014 Cisco and/or its affiliates. All rights reserved.24.11.2014

Cisco OMNI Channel Cisco UCCX 10.5 UCCX (

10.6 )

2014 Cisco and/or its affiliates. All rights reserved.24.11.2014 2

-

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Gartner Contact Center Magic Quadrant ( 2014)

This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.

The Magic Quadrant is copyrighted May 2014by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartners analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the Leaders quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner: Magic Quadrant for Contact Center Infrastructure, May 2014Drew Krauss, Steve Blood, Sorell Slaymaker

Cisco

19 2014 ,

Contact Center World Forum : 70

, ,

: Cisco Contact

Center Enterprise (Precision Routing)

Cisco Contact Center Enterprise

Cisco OMNI Channel Cisco UCCX 10.5 UCCX (

10.6 )

2014 Cisco and/or its affiliates. All rights reserved.24.11.2014 9

contact center Cisco Customer Collaboration

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Cisco OMNI Channel Cisco UCCX 10.5 UCCX (

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2014 Cisco and/or its affiliates. All rights reserved.24.11.2014 31

: Finesse

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CiscoRu Cisco CiscoRussia

#CiscoConnectRu

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, . .

pateplov@cisco.com

Cisco Contact Center Express Edition (UCCX) - 4 Cisco Contact Center: OMNI-Channel - Gartner Contact Center Magic Quadrant ( 2014) Cisco Contact Center Enterprise contact center Cisco Customer Collaboration Cisco Contact Center Express Cisco Unified Intelligence Center Cisco FinesseFinesse: (Team Performance) : : : Finesse: Outbound UCCX 10.5Predictive ProgressivePredictive Outbound U-Nexis - U-Nexis - outbound UCCX 26Unified CCX 10.5 Web Chat - Cisco Jabber Guiest SMS Cisco FinesseUCCX 10.5 (QM) WFM (, ) CAD Finesse email CCX 10.6 (Agent E-Mail) Finesse Email UCCX !