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Knowledge, Systems, Communication
Experience, Way of Life, Symbols
Values, Attitude, Motives
Beliefs, Patterns, Religion
Roles, Concepts, Behavior and Skills
The ability to effectively
understand, communicate, and interact with
individuals of different
cultures, backgrounds, experiences, and education.
Being aware that the beliefs, practices, habits, likes,
dislikes, norms, customs, rituals, traditions,
experiences, behaviors, and judgments make each
person who they are.
Promote Value
Promote Equality
Respect
Embrace Differences
Decrease Discrimination, Racism, Stereotyping
Understanding
Embrace Diversity
1. Further develop specific knowledge and skill to
increase ability to provide services to diverse
individuals, groups, and communities
2. Influence feelings, values, beliefs, and attitudes of
ourselves and of others
3. Improve awareness, behavior, and understanding
Spanish American
African American
American Indian
Muslim
Asian
East India
Military
Elderly
Work
Education
Awareness: consciousness of our own
reactions to diversity
Attitude: consciousness of our own
emotions, thoughts, beliefs, feelings and
perceptions
Knowledge: consciousness of our own
education and willingness for continuous
growth and development
Skill: consciousness of our ability to
affectively connect, respond, and interact
Cultural Understanding
Multiple Perspectives
Intercultural Communication
Relationship Building
Flexibility
Adaptability
Conflict Resolution
Concepts of Honor, Shame, Revenge
Religious Beliefs
Customary Norms of Behavior
Relationship between Norms and Values
Source of Identity: Collective vs. Individual
Social Importance of Private Space
Gender Norms w/ Types of Work
Social Status: Types of work
Concept of Family
Means of Building Trust
Conflict Resolution Mechanisms
Specific Gestures and Symbols
Language: verbal, non-verbal, behaviors, silence
Space: personal, territorial, social, public
Time orientation: view of times differs
Others: body language, eye contact, levels of pain,
modesty, authority
Lack of Knowledge
Lack of Skills
Lack of Understanding
Lack of Acceptance
Deficiency of Attitudes or Behaviors
Assumptions