Kindred’s Performance Improvement Learning Program

Brainstorming sessionBarbara Baylis, Douglas Flather, Suzanne Showers

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• Kindred’s opportunity• WSB’s capability• Solution: a partnership• Benefits to this approach• Features of this approach• Proposed speakers• Development timeline• Contracts• Next steps

Agenda

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Kindred’s Opportunity

Over 660 sites54,800 employeesConsistency

Previous performance improvement activities

Materials redesign is planned

Fresh approach needed to help staff adopt PDSA model

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WSB’s capabilities

Our hallmark: Inspiration and education from the world’s greatest minds

Working history with Kindred and WSB“It’s fantastic! They loved it!” Kim Beach 2009

Beyond the Keynote: Training and professional development

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Solution: Partnership between Kindred and WSB

Create an integrated curriculum that blends Kindred learning objectives with WSB’s world class communicators and learning materials design and development expertise

Kindred Performance Improvement Learning Objectives

Washington Speakers Bureau’sWorld Class Communicators

A collaborative working relationship, fresh instructional design and media expertise

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Benefit of WSB’s Solution

Consistency and reliability: All learners receive the same instruction and inspiration

Flexibility:We can build in options for different audiencesDifferent emphasis for senior leaders, department heads, care delivery etc.

Cost savings: Create once - unlimited distribution within Kindred Very low cost-per-learner ratio for high quality learning

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Features

Live session opening with the facility leader

Teaching video featuring high profile speaker from WSB

Debrief and teaching led by the facility leader

Video case study based on real world scenarios within Kindred

Kindred facility leader guides a performance improvement exercise

Closing motivational video delivered by Kindred VIP or WSB speaker

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Proposed Speakers

Gary Heil: Founder, Center for Innovative Leadership

Gary Heil, an internationally recognized expert on service and leadership, helps organizations see things as they really are—not as people wish they were—in order to create lasting change.

Regina Herzlinger: Consumer-driven healthcare advocate

Regina Herzlinger is one the country’s most respected health care analysts, widely recognized for the groundbreaking role she has played in pointing the way toward a bold new health care plan.

Donna Shalala: Former Secretary, Health and Human Services

Respected for her leadership ability in the public and private sectors, Donna Shalala is a leading voice on health care reform and education issues.

Michael Leavitt:U.S. Secretary, Health and Human Services( 2005-2009)

A powerful voice for global health diplomacy, Michael Leavitt shares his insights into how the public and private sectors must join to solve the health care crisis.

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Development timeline

Q1 2010 Q2 2010Q4 2009Q3 2009

preliminary planning and paperwork

“dream” and high-level design

detailed design and development

delivery and deploy 1st segment

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Contracts

2009 2010

Get started Full production

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Next steps

1. Present to Kindred stakeholders

2. Draft and execute agreement

3. Get started

4. Deliver and deploy

5. Monitor and measure results

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