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Oct 29, 2015 at 2:00 PM ET
Shai BergerCo-Founder and CEO Fonolo
Top 5 Trends in Customer
Experience for 2016
Speaking:
Customers demand
omni-channel service.
Say companies need to put more work into providing a seamless experience.
Source: Zendesk
87%
say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.”
Source: YouGov
76% Thevoice
channelis as
important as ever.
say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.”
Source: YouGov
76%
Optimizedmobile
experiences
distinguish today’s leaders.
of inbound customer service calls across eight countries will be made from smartphones by 2016.
36%
Businesses lose customersevery day byputting them on hold!
Good News!The problem is easily FIXED…
Press 1 to get a call-back from the next agent.
63% of customers prefer getting acall-back to waiting on hold.
A real-life phone interview
Register for this free webinar to join the live Q&A.
Oct 29, 2015 2:00 PM ET
Register Now!