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Oct 29, 2015 at 2:00 PM ET Shai Berger Co-Founder and CEO Fonolo Top 5 Trends in Customer Experience for 2016 Speaking:

Top 5 customer experience trends for 2016

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Page 1: Top 5 customer experience trends for 2016

Oct 29, 2015 at 2:00 PM ET

Shai BergerCo-Founder and CEO Fonolo

Top 5 Trends in Customer

Experience for 2016

Speaking:

Page 2: Top 5 customer experience trends for 2016

Customers demand

omni-channel service.

Page 3: Top 5 customer experience trends for 2016

Say companies need to put more work into providing a seamless experience.

Source: Zendesk

87%

Page 4: Top 5 customer experience trends for 2016

say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.”

Source: YouGov

76% Thevoice

channelis as

important as ever.

Page 5: Top 5 customer experience trends for 2016

say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.”

Source: YouGov

76%

Page 6: Top 5 customer experience trends for 2016

Optimizedmobile

experiences

distinguish today’s leaders.

Page 7: Top 5 customer experience trends for 2016

of inbound customer service calls across eight countries will be made from smartphones by 2016.

36%

Page 8: Top 5 customer experience trends for 2016

Businesses lose customersevery day byputting them on hold!

Page 9: Top 5 customer experience trends for 2016

Good News!The problem is easily FIXED…

Press 1 to get a call-back from the next agent.

Page 10: Top 5 customer experience trends for 2016

63% of customers prefer getting acall-back to waiting on hold.

Page 11: Top 5 customer experience trends for 2016

A real-life phone interview

Register for this free webinar to join the live Q&A.

Oct 29, 2015 2:00 PM ET

Register Now!