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Date: 27/04/2015
Disruptive without Disruption
FM Innovate
A Video–Enabled Digital Strategyto reinvent your service – do things differently
A digital disrupter• We are not a software company – although we build innovative systems
• We develop software and design new business models which allow us to intervene in a process/line of business which are attractive to us and we have best of breed solutions. This might be service provision as well as technology
• If it is attractive for us to provide a new service based on our innovative software and we can do it – we will, and with partners where appropriate
• Our business model is flexible, providing sustainable digital differentiation for clients in long term relationships.
Copyright Oct 2014 360Globalnet Ltd - Not to be reproduced without pemission
Copyright Oct 2014 360Globalnet Ltd - Not to be reproduced without permission
What we do – put simplyWe bring the world to you from mobile devices We release the power of mobile devices so that:-1) Customers process their own transactions (like internet Banking)2) An agile workforce (Crowd) can obtain high quality information
quickly via text/video/images3) Events and situations can be live streamed from site as they happen
using innovative cellular technology and our video platform4) An agile workforce can provide live streaming video “on demand”
Any inspection or survey can now be done from the desk by the expert
We turn text/documents/forms searchable“Words become data”We own a very powerful unstructured data systemThis is linked to an advanced visualisation and analytical tool This gives a comprehensive Digital Data System
We turn organisations intelligent Releasing the power of their data/textAbility to introduce any external dataIt’s a big data platform but now including text searchDelivered via the web to everyone who needs information on demand
1
2
WHEN YOU COMBINE DIGITAL AQUISITION OF DATA FROM MOBILE DEVICES 1 WITHTHE ABILITY TO ANALYSE EVERYTHING INCLUDING TEXT FROM MOBILES DEVICES 2 YOU CREATE THE ABILITY TO OPERATE/UNDERSTAND/MANAGE BUSINESS AT A TRANSACTION LEVELEVERY ASPECT OF EVERY PROCESS DIGITALLY SPECIFIED THEN MONITORED AND REPORTED ON
YOU CAN NOW MICRO MANAGE BUSINESS IN WAYS HITHERTO IMPOSSIBLE
3
Text turned searchableAdvanced visualisation and analytics
Copyright Oct 2014 360Globalnet Ltd - Not to be reproduced without pemission
What we do – put simplyWe are also operators and developers of new “digital technologies”This is part of a continuing investment into the future of digital business
UAV’s
Vans with100’ masts
360⁰ video system
Full size interactiveHumanoid Robots
Mobile routing technologyInternet anywhere – for our Live Streaming product
360⁰ video camera technology
Issues FM world?
• Sustainability – retrofitting policy• Complex and ageing assets• New Tech and data overload• Demand from users – understanding the needs of the business
• Change in work styles
Reducing costs, improving service and improving efficiency
Communication is king
FM
Assets
Users
Development
Compliance
Incidents
Maintenance
Performance
Resources
How do you…….Get high quality information from events to those that can resolve it?
• Quickly…• Cheaply…• Right first time…• Auditable…• Diverse for every
event…• Secure…• Meaningful…• Transparent…• Actionable…
Use the power of the cloud
Service, Service, Service
TransparencyVisibility
The digital future in your hand
The World comes to you from any mobile deviceVia: Video/ Imagery/ Text
“See every event”“See every risk”
Make better, faster and more informed decisions:
•Elevate service to world’s ‘Best’•Improve efficiency•Reduce costDisrupting the whole industry and supply chain
IT Strategy – Integration is just a link
Motorway Off RoadMap/Directions
Core IT system(s) Cloud-based Web AppsOne World ViewReal-time MI/BI
Data
Data
hyperlink
Disrupting the status quo does not have to interrupt service
Low Complexity
Event driven reporting− User driven− Low touch− Video is the enabler− Captured by
Participant− Using phones/
tablets/ PC− Video/Imagery/Text− Upload to cloud− Share with suppliers/
repairers− Full audit trail
Mid Complexity
Proactive Task Assignment− Build resource networks− Provide technology to
− Auto post jobs− To local workers− Specify exact task
Video/Imagery/Text− Track, monitor in
real time− Visit in minutes and
hours− 24/7 response
High Complexity
Incident management Live stream video from location to expert− Take decisions day
one− Get repairs moving
on day one− Record every key
step− Share video− Manage suppliers− Remedy much
quicker
Our Digital Services
Self-Serve With you in 5 Site View
Complexity determines the process
Event or incident happens – simple ad hoc reporting
UserAutoserve Web PortalContact Centre
FM Triageto determinetemplateTemplate web-link
via e-mail or SMS
EventSpecificTemplate
From the Location
Answers Text QuestionsTake Photos with GPSCapture Video
FM DecideExpert to determine actions for remedy
Task TemplateTo supplier
Event Specific Template
Template web-linkvia e-mail or SMS
From the Location
Answers Text QuestionsTake Photos with GPSCapture Video
FM ApproveExpert to determine works are satisfactory
Completion andFeedbackMessages
Task Specific Template
John Galsworthy360Globalnet LtdBourne House,475 Godstone Road,Whyteleafe,Surrey.CR3 0BL
m
Copyright Oct 2014 360Globalnet Ltd - Not to be reproduced without pemission
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