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Integrated hospitality software

Multi-functionalReliablePackaged

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The company

• 20 years in business

• Technology leader

• Integrated solutions

• Add-ins to 3rd party software

• India, Dubai, London, KL

• 1500+ customers, 28 countries

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Technology leadership

1999

Windows

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Internet

2006

Mobile

2008

.NET

2016

• BI

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Comprehensive solution

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Technical architecture

Independent or multi-property

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Sample customers - WISH

International

• Golden Tulip, ME&A (11)

• Abu Dhabi National Hotels, UAE (7)

• Al Hokair, KSA (8)

• De Palma, Malaysia (4)

• Golharta, Malaysia (2)

• Constance Group, Indian Ocean (7)

• Park Lane Mews, London

• Ramada, UAE (2)

• Bay Hotel, Singapore

• Citin Hotels, Malaysia (4)

• Ascot Dubai (4)

India

• Elgin Hotels (4)

• Sterling Holiday Resorts (2)

• The Park Vizag

• Clarkes Hotel, Shimla

• Galaxy, Gurgaon

• Chrome, Kolkata

• Senator, Kolkata

• Nidra Hospitality (2)

• JHM Interstate, Jaipur

• Magarpatta Hospitality, Pune

• Picadilly (2)

• Maharaja Express

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WISH Modules• Sales & Marketing

– Contracts Management– Business Intelligence

• CRM– Central Guest History– F&B Profiler, Loyalty & Table Reservation– Members Database– Booker Loyalty Accounting– Guest Feedback *

• Electronic Distribution– Central reservations– Web Bookings– OTA interfaces– Channel Management *– Revenue Management *

• Rooms Division– Front Office / PMS– Mobile Front Office– Services Management– Interfaces

• Food & Beverage– Point of Sale– Mobile POS– Banquets Booking– Business Intelligence

• I&C– Call Accounting– Voice Mail– Internet Access & Billing– IPTV & Digital Signage *

• Back Office– Overview – Purchase & Inventory– Services Work Orders– Food & Beverage Costing– Payroll & Personnel– Accounting– Business Intelligence

• Enterprise Reporting– Financial Consolidation– Central Purchase

Web Prolific latest.ppt

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Sales & Marketing

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Contracts ManagementWorkflow

Agents / Operators / Companies

Rates & terms

Proposal

Agreement

Distribute to CRS & Hotels

Operations

Review Performance

NoteOnly available for central multi-property deployment

with WISH.NET.

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Contracts ManagementContacts Tracking / Sales Force Automation

• Unlimited contacts

• Call records

• Calls plan

• Calls report

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Contracts ManagementProduction analysis

Vital inputs for performance measurement and next year’s rate negotiations

Return to WISH Modules

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Business IntelligenceMulti-dimensional Analysis

Dimensions

• Market segment

• Business Source

• Domicile

• Agent / Operator / Company

• Room Category

• Rate Category

• Guest / Group

• Revenue Type

• Period

Expressions

• Room Nites

• Room Arrivals / Departures

• Cancellations / no-shows

• Guest Nites

• Guest Arrivals

• Domestic / Foreign

• Revenue

• ARR / REVPAR

Analyze by any combination of one, or more, dimensions and expressions. Present data or graph.

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Business IntelligenceSample dashboard

Multi-property views, if deployed with central multi-property Front Office server. Build your own dashboards.

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Business IntelligenceSample created by partner UbIQ, Malaysia

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Business IntelligenceSample created by customer - Constance

Developed using Microsoft SQL Reporting Services Return to WISH Modules

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CRM

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Central Guest HistoryCentral Database of Guests across the Chain

• Contacts

• Demographics

• Family

• Visit History

• Revenue History

• Preferences

• Incidents

• Feedback

• Communication

• User defined fields

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Central Guest History

Distribute to hotels for guest recognition and personalized services.

Powerful query tool for extraction of conditional lists.

Use for direct marketing and CRM.

For use with central multi-property front office software.


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Frequent Diner ProfilerUnique Multi-outlet F&B Guest History Database

• Personal data

• Home delivery information

• Membership / Loyalty

• Visits summary

• Most ordered items

• Past checks

• General / service / KOT notes

• User defined fields

USES

• Home delivery

• Loyalty Accounting

• Personalized services

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Frequent Diner ProfilerPersonalize services & CRM

• Use on desktop or mobile deviceDelight your diners

• Write preferences to Front Office and Central Guest HistoryShare with other properties

• Mailing lists for direct marketing and diner relationship

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Food & Beverage LoyaltyWith instant redemption

• Loyalty earnings

• On-line redemption anywhereRequires central database and always-on data connection

• Member Statements


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Members Database

• Client Server (Web based –soon)

• Interfaced with Web Prolific (back office) and Touché (POS)

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Dependents Database & Directory

• Dependents linked with members

• Independent billing

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Reports – Member Visits

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Revenue Statistics

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Visit Statistics


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Booker Loyalty Accounting

• Web based

• Multi-property

• Booker production from PMSInterfaced with WISH.NET and Opera

• Redemption Voucher issue

• Statements


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Guest Feedback AnalysisHotelQMS from Differential Web Solutions

• Listen to your valued guests

• Speak with them

• Engage them with database email marketing

• Help identify operational & marketing issues

• Transforms your guests into a long term relationship

• Enhance guest satisfaction and increase revenues

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Guest Feedback AnalysisHotelQMS from Differential Web Solutions

• Web based

• Custom form

• Capture all modes of feedback

• Post-check-out mailing

• Process feedback

• Online reports & analysis

• Import check-out data from WISH and Opera

• Write feedback to WISH Central Guest History

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Guest Feedback AnalysisDirect impact on your marketing costs

Return to WISH ModulesEnsure that your guests return. Lower your marketing costs.

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Electronic Distribution

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Central ReservationsTwo choices

Web based

• Web based

• Low bandwidth needed

• Limited functionality

• Will grow

Client-server / remote access

• Client-server

• Remote web access

• All features of Front Office

• No retraining for FO staff

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Web CRS

• Easy to use• Single form• Single image of

inventory shared with Front Office

• Rooms & rates

• Secure access

• Itineraries

• Accompanying pax

• Preferences

• Rate of the day

• Meal plan

• Optional services

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Web CRS

Confirm online or on mobile *

Mobile confirmation by QikInnfrom UbiQ Malaysia

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Full-function Central Reservation SystemMulti-property Front Office as CRS

• Client-server

• Remote web access option

• Single image of inventory shared with Front Office

• Full front office reservations and pre-arrival functionality

• Multi-property availability

• Itinerary bookings

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Full-function Central Reservation SystemMore features

• Multi-property booking search

• Look up contracts

• Correspond electronically

• Access security

• User activity log

• Print or mail confirmation

• Confirmation to mobile phone *

Mobile confirmation by QikInn from UbiQ Malaysia


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Web Booking EngineFor use at the hotel or chain web site

• Single image of inventory across front office and CRS

• Customized web store

• Multi-room booking

• Optional services

• Easy online administration

• Booking notification for hotel online and by email

• Guest confirmation online and by email


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OTA Interfaces

Receive reservations from airline systems and hotel reservations portals.


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Channel ManagementPowered by


Coming Soon

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Revenue ManagementFrom

• Application service

• Optimizes total revenue & profitability

• BAR and LOS recommendation

• Dynamic reactive forecast

• Multi-property

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Revenue ManagementFrom

• Group Quotations

• Powerful reporting

• Aid to budgeting

• Upload recommendations to CRS / PMS

• Revenue dashboard report daily by email

• Proven accuracy of forecast


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Front Office

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Front Office / PMSOptions

WISH Express‘No options’ package for small hotels

WISH StandardWISH Express with options for medium sized limited service hotels & chains

WISH.NETSoftware for full services hotels and chains

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WISH Express

Package includes

– Reservations

– Front desk

– Cashiering

– Call Accounting

– Night Audit

– Housekeeping

– Statistics

– Receivables

– Payroll

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WISH ExpressDistinctive features

• Very easy to use

• Single workspace

• Reliable database

• Extensive statistics

• Reporting– Wide variety

– Well formatted

– Electronic despatch

– Electronic archival / retrieval

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WISH StandardWISH Express + more

• Same as WISH Express• Multi-property• Web Access• Plus options for –

– F&B CRM– EPABX PMSI interface– Internet Access & Billing– Services Management– Purchase & Inventory– Back Office Accounting– Central Reservations– Web Bookings– OTA Interfaces

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WISH.NETFull featured Front Office / PMS

• Multi-property web access

• Distinctive user interface

• Best-of-breed functionality

• Rich statistics

• Exceptional reporting

• Paperless operations

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Stay based Discount

Travel based Discount

Age based Discount

Early Bird Discount

Fixed Amount Discount

Nites Incentive

WISH.NETAgent / Operator Contracts

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WISH.NETBest-of-breed functionality

Set-up

– Multi-currency room rates

– Staff accommodation / dummy rooms

– Availability stop sells

– Quad/hexa/penta rooms & rates

– Multi-lingual documents & letters

Sales & Marketing

– Allotments

– Complex rates & incentives

– Non-room discounts

– Print rate contract

– Unlimited contacts

– Contact tracking

– Production tracking

– To do list

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WISH.NETGroups Management

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WISH.NETDynamic Folio Analysis

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Reservations / Front desk– Room rate by stay day

– Non-room discounts

– Complex transfers

– Guest specific notifications to users

– Electronic archival of guest correspondence

– Queue Room Check-in

– No-show / cancel by cut-off-time

– Stay day or 24 Hr room rate posting

– Refusals tracking & reporting

Front Office Cashier

– Charge routing per stay day

– Hidden folios

– Night Audit wizard

– Guest account for ‘walks’

– Voucher printing by type

– Split charges by % or ad-hoc amount

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WISH.NETGraphical Floor Planner

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• Multi-property– Cross property availability,

rates, house position & planning rack

– Settle POS check to another property folio

– Transfer guest to another property with folio accounting

• Rooms management– Guest room inventory

– Guest / Group specific room cleaning plan

– Maid scheduling

• Security– Unlimited user roles

– User activity log

– Data change log

– Emergency / disaster recovery reports

• Utilities– System and manual alerts

– User mail

– To-do reminders

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WISH.NETRich statistics

• Analysis of actuals & forecast– By Segment, source,

Domicile and Nationality

• Agent / Operator / Company productivity

• Customized – Daily Flash

– Night Clerk’s Report

• Manager’s dashboard

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WISH.NETManagement Dashboard

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WISH.NETManagement Dashboard

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WISH.NETExceptional Reporting

• Comprehensive

• Report search

• Well formatted

• Customizable

• Export to MS Office

• Distribute by email

• Schedule distribution

• Archive electronically

• Retrieve easily

• Excel report generator

• Business intelligence

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WISH.NETSample reports

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WISH.NETExcel integration

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Mobile Add-ins to WISH.NETFor use by hotel staff

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Mobile Add-ins to WISH.NET

• Pre-check-in communications

• Check-out communications

• Check-in process

• Guest communications

• Sales promotions

• Mobile surveys

• Guest message delivery

• Post stay CRM

• Stay folio download


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Services ManagementFunctions

• Register service requests

• Assign tasks by email or SMS

• Escalate delays

• Close calls

• Track cost of recovery

• Analyze trends

• Interface with front office/PMS and guest history

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Services ManagementReporting

• Register service requests

• Assign tasks by email or SMS

• Escalate delays

• Close calls

• Track cost of recovery

• Analyze trends

• Interface with front office/PMS and guest history


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Front Office Interfaces


• EPABX

• Alcatel

• Copper Connection

• Coral Telecom Pvt. Ltd.

• Ericsson

• Fujitsu

• Hybrex

• Intellicom

• Iwatsu Electric Co. Ltd.

• Lucent

• Mitel Telecom

• NEC

• Northern Telecom

• Panasonic

• Philips

• Siemens

• Scanners

• 3M Scanner

• ID Scan

• Address Verification System

• QAS

• IPTV

• Eclipse

• Guest Link

• Locatel

• Door Lock

• CISA

• KABA Ilco

• Saflok

• TESA Entry System

• Ving Card

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Point of Sale

• Windows based• Touchscreen• Suited to

– Fine dining– Quick Service– Take away– Home delivery– Food Court– Industrial Catering

• Best of breed functionality (except, labour management)

• Unique CRM add-insSee F&B CRM elsewhere in this document

• Superior reporting

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Point of SaleUnusual features

• Menu, sub-menu and pages• Item price by guest type• Large buttons, colours,

images• Carte / Fixed Meals• Condiments & modifiers• Configurable action buttons• Cover & course wise order

taking• Frequent diner profile look-

up & link• Auto-print KOT comment

from history

• Interface with banks for credit card payments

• Cashless / stored value operations

• Cashless Debit Card operations

• Loyalty Program• Kitchen Bump Bar• Dual display POS• API for 3rd party systems to

open checks• Interfaces with Opera,

Protel and OnQ

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Point of SaleSuperior reporting

• Detailed & summary sales, collection & tax scrolls

• Discounts by reason & person

• Void / moves / split control

• Item sales statistics

• Best / worst selling items

• Covers report by meal type or hour

• Weekday wise items popularity

• Table & server statistics

• Loyalty production

• Staff checks

• Checks archive

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Point of SaleMobile Add ins & electronic report distribution

• Daily flash on mobile browser

• Auto-responder for reports by email


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Mobile POS

• For use on Windows Pocket PC devices over wi-fi

• All features of touchscreen POS, except, ‘carte’See Point of Sale elsewhere in this document

• Improves table side CRM by accessing frequent diner profiler


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Banquets Booking Diary

• Easy to use banquet space & services booking calendar

• Web based

• Function(s)

• Schedule

• Pricing

• Logistics

• Notes

• Advance payment

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Banquets Booking Diary

• Invoicing through POSPlease see Point of Sale elsewhere in this document

Reports

• Banquet Event Order

• Function Sheet

• Deposits due / received

• Logistics List

• Production Statistics


../Images/WISH Banquets/Event Order.pdf

../Images/WISH Banquets/Event Order.pdf

../Images/WISH Banquets/Function Sheet.pdf

../Images/WISH Banquets/Function Sheet.pdf

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F&B Business Intelligence New

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F&B Business IntelligenceSample questions that it can answer

• How do covers and average per cover impact your revenues?

• Which are your best performing tables?

• Who are your best performing servers?

• How do item sales vary over meal times?

• How do item sales vary across outlets?

• What APC and covers statistics do you need to achieve your revenue targets?


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Internet & Communications

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Call Accounting

• Unique graphical monitor

• Revenue management through flexible pricing

• Cost control per extension and per trunk line

• Unique value adds –– Caller look up

– Emergency alerts

• Interfaced with most EPABX

• Interfaced with WISH, Opera & Protel


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Voice Mail

• Features– Unlimited departments,

extensions & prompts

– Password protected mailbox

– Voice greetings

– Play, replay, store or delete voicemail

– Wakeup calls

– Clear mailbox on check-out

– Move mail box on room transfer

– Interfaces with WISH, Opera, Protel and IDS


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Internet Access & Billing

• Software based

• Features– Built in firewall

– Dynamic address translation

– Bandwidth management

– Flexible pricing

– Felxible user connections

– Postpaid or prepaid

– Access control & log

– Interfaces with WISH, Opera, Protel & IDS


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Interactive TVFrom HOTstream, Greece

• Features– Hotel promotion on

TV

– Guest interactive services

– Special offers

– Housekeeping

– Maintenance requests

– PMS interfaces

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Video on DemandFrom HOTstream, Greece

• Features– HD entertainment on

demand

– Choice of content packages

– Multi-lingual subtitles

– Bookmark

– Parental Control

– East guest selection

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Digital Signage

• Features– Location based views

– Display specific content

– Easy content management

– Multi-zone display

• Text with / without animation

• Graphics

• MS Office

• Video

• Live stream


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Integrated Back Office

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Integrated Back OfficeOverview

• Purchase

• Inventory

• F&B Costing

• Services Work Order

Materials Control

• Receivables

• Payables

• Bank Reconciliation

• General Cashier

• General Ledger

• Financial Reporting

Back Office Accounting

• Personnel

• Payroll

• Self-service

Personnel & Payroll

Only integrated back office system with such wide scopeInterfaced with

WISH, Opera, Protel, Amadeus, Micros, Touché , Infrasys, Sun Financials

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Integrated Back OfficeFeatures Common to modules

• Web based

• Multi-property, Multi-currency

• Consolidation options

• Uniform System of Accounting

• Conditional alerts

• To-do list

• Comprehensive logging

• Superior reporting– Well formatted

– Comprehensive

– Electronic despatch

– Export


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Purchase & InventoryPurchase & Receiving – Process flow

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Purchase & InventoryPurchase & Receiving – Other functions

• Calculate reorder policy

• Purchase budgets

• Regular and standing PO

• PO includes delivery schedules, despatch instructions, payment terms

• PO traces for follow-up

• Exceptions when receiving – Quantity margins

– Emergency purchasesStrict control over what is

purchased and what is received, at what rate

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Purchase & InventoryPurchase & Receiving – Other functions

• VAT details capture

• Track tax deductible at payment

• Direct issues

• Return to Vendor

• Revaluation of receipt

• Post liabilities to Payables

Strict control over what is purchased and what is received, at what rate

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Purchase & InventoryPurchase & Receiving – Sample Form

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Purchase & InventoryPurchase & Receiving – Sample Report

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Purchase & InventoryInventory – Process Flow

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Purchase & InventoryInventory – Other features

• Multiple store types

• Multiple store locations

• Dynamic conversion of units of measure

• Average or FIFO valuation

• PAR stock policy

• Inter-unit transfers

• Post consumption journal to General ledger

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Purchase & InventoryInventory – Sample Screen

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Purchase & InventoryInventory – Reports Menu

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Purchase & InventoryInventory – Reports Menu


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Services Work Order

• Handles orders for items other than stock or assets items

• Issue PO subject to approvals

• Record progress and export to Payables for progressive billing

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Services Work Orders


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Food & Beverage CostingProcess Flow

Requires WISH Purchase & Inventory

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Food & Beverage CostingOther features

• Unlimited nesting of recipes• Recipes include preparation

instructions and presentation photo

• Link recipes to POS items• Link open item sales to recipes• Optionally, deplete stocks by

potential consumption• Recipe cost refresh• Compute materials

requirement & generate issue requisition based on sales forecast

• Production card for semi-finished items taken back to stocks Requires WISH Purchase & Inventory

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F&B CostingSample Form - Recipes

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F&B CostingSample form - POS Item Pricing Analysis

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F&B CostingReports

• Transactions journal

• Cost reconciliation

• Daily cost

• Consumption variance

• Price variance

• Menu Engineering

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F&B CostingSample Report – Kitchen Efficiency

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F&B CostingSample Report – Purchase Efficiency

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F&B CostingSample Report – Menu Engineering


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Back Office AccountingReceivables – Process Flow

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Back Office AccountingReceivables – Other features

• Modify front office transactions

• Split or merge transactions

• Guest Folio look up

• Split payment

• Settle credits

• Reverse settlement

• Change ageing periods

• Up to 6 reminders

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Back Office AccountingReceivables – Sample Screen

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Back Office AccountingReceivables - Reports Menu

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Back Office AccountingReceivables – Another Report

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Back Office AccountingPayables – Process Flow

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Back Office AccountingPayables – Other functions

• Split Receiving value

• Post other Purchase Journals & adjustments

• Verify VAT credits

• Prepaid expenses write-down template

• Pay by cheque or bank transfers

• Reverse transactions

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Back Office AccountingPayables – Sample Form

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Back Office AccountingPayables - Reports Menu

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Back Office AccountingPayables – Sample Report

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Back Office AccountingPayables – Sample Report

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Back Office AccountingGeneral Ledger – Process Flow

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Back Office AccountingGeneral Ledger – Sample Form

• Chart of Accounts as per Uniform System of Accounting

• Budget, forecast and target

• Inter unit journal (for multi-property deployment only)

• Upload journals using Excel

• Cost allocation

• Grouping codes

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Back Office AccountingGeneral Ledger – Sample Form

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Back Office AccountingGeneral Ledger – Drill down

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Back Office AccountingGeneral Ledger – Sample Report

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Personnel & Payroll

Multi-propertyWeb BasedPersonnel & Payrollsystem

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Personnel & PayrollPersonnel - Features

• Employee personal data

• Career progression

• Appraisals

• Leaves management

• Separation

• Correspondence file

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Personnel & PayrollSelf service- Features

• Update contact information

• Request for leave

• Upload Doctor’s certificate against sick leave

• View payslip

• Salary certificate

• Request advance / loan

• View Duty Roster

• Request for training

• ResignationEmployees are notified by eMailon approval of their request

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Personnel & PayrollAttendance - Features

Manual entry or captured from attendance recording system

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Personnel & PayrollPayroll - Features

• Attendance adjustments

• Allowances / Deductions entry

• Taxes • Social security / PF• Salary computation• Provisions• Payslips• Bank instructions• Journal to General

Ledger or Payables


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Business IntelligenceBuilt in dashboard

More to come

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Business IntelligenceSample – Consumption analysis using

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Business IntelligenceSample – Ad-hoc reporting using

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Business IntelligenceSelf Service Reporting

• Start with an existing report

• Select data that you wish to include

• Set filters

• Hey presto! A new report is ready

• Save the report definition for reuse

• Add it into the menu


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Hospitality software that you WISHed for

[email protected]

+91-9050021108

+91 (124) 4259700

www.prologicfirst.com

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