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Independent Testing. Remote teams risks Angelina Friz QATestLab Program Manager

Independent testing. Remote teams risks

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Page 1: Independent testing. Remote teams risks

Independent Testing.Remote teams risks

Angelina FrizQATestLab Program Manager

Page 2: Independent testing. Remote teams risks

About me2

© QATestLab. All rights reserved.

managing currently simultaneously 8 teams

6 years experience in project management

4 years experience in team management

favorite methodology is Agile

fond of rally the troops :)

the largest team is 11 testers

Page 3: Independent testing. Remote teams risks

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Despite providing an objective evaluation of software quality, independent

testing conducted by remote team hides several pitfalls. But they can be

avoided. How?

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Page 4: Independent testing. Remote teams risks

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• Fresh view on product quality

• Available testing means

• Separate budget

• Internal team management

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The Advantages of Independent Testing

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• Poor communication

• Lack of process transparency

• Cultural barriers

• Language barriers

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The Disadvantages of Independent Testing

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Improper Communication

Well-established communication is the key

to effective cooperation, especially in case

of distant collaboration.

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• Asynchronous communication across

multiple time zones

• Synchronous communication in real

life via a certain channel

• Interpersonal communication for

long-term projects

Communication Types for Remote Teams

Page 8: Independent testing. Remote teams risks

Solution8

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• Prioritize communications according to

their purpose

• Be flexible and keep tracking team

availability

• Share non-work-related content

• 'Celebrate' project successes together

• Watch out misinterpretations in messages

Page 9: Independent testing. Remote teams risks

Problem: Lack of Process Transparency9

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Clearly distributed zones of responsibility will

minimize the risks of conflicts of interest within

the project team.

Create a central hub to make the project activities

available for each team member.

Page 10: Independent testing. Remote teams risks

Solution10

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• Create a centralized virtual office

• Ensure an easy way of document sharing

• Keep in touch with your team

• Encourage feedback

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Problem: Absence of Trust within Project Team

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Being the basis of productive cooperation,

trust should be earned and maintained

even within virtual project team where

you probably will never meet your

teammate in person.

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Page 12: Independent testing. Remote teams risks

Solution 112

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Being initially open for cooperation, the members of project team trust each

other on the nod. But trust should be obligatory justified during the workflow to

establish interpersonal relationships.

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Solution 213

In teams with trust-based relations,

communication happens according

to predictable patterns.

By sharing and rotating power, you

establish stronger relations and

show your trust.

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Page 14: Independent testing. Remote teams risks

Problem: Language Barriers14

Correct grammar and proper syntax are

the basis for flawless activities.

But what you say is not always what you

mean.

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Page 15: Independent testing. Remote teams risks

Problem: Cultural Barriers15

Cultural specific issues can be connected

with:

• Management hierarchy

• Notion of agreement

• Process / result orientation

• Attitude to deadlines

• Direct-spoken character

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Page 16: Independent testing. Remote teams risks

Solution16

• Learn about your vendor's culture

• Identify cultural issues related to

business

• Determine what issues can be

accommodated

• Mind the ability for empathy

• Create 'team profile'

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Page 17: Independent testing. Remote teams risks

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An effective cooperation with remote QA team is possible due to the techniques

and practices that help to avoid and prevent the risks of distant collaboration.

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Page 18: Independent testing. Remote teams risks

Contacts18

© QATestLab. All rights reserved.

E-mail: [email protected]

Phone: +380 (44) 501-55-48

Address: 154a, Borschagivska str.,03056, Kiev, Ukraine

Twitter: QATestLab

Web-site: qatestlab.com

SkypeID: sales.qatestlab

Page 19: Independent testing. Remote teams risks

Thanks

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