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If your company is using an Avaya-based call center you can now purchase Fonolo's call-back solutions through your trusted reseller. Fonolo's successful completion of Avaya's rigorous compliance testing, combined with our long history of deploying with Avaya call centers means you can be confident our solution will be effective and reliable.
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Shai BergerCo-Founder & CEO Fonolo
Webinar:Fonolo Call-Back Solutions
for Avaya Call Centers May 29, 2014 2:00 PM ET
Businesses lose
customers every day by putting them
on hold.
Good news! This is an
entirely FIXABLEproblem!
The solution:Offer a
call-back.
“Press 1 to get a call-back from the next agent.”
Can't get a human on phone
Many phone steps needed
Long wait on hold
Unhelpful solution
Extras are pitched
No apology for unsolved problem
Boring hold music or messages
5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10
8.9
8.5
8.2
8.2
8.1
7.8
6.9
Source: Consumer Reports
Customer Service Problems That Infuriate People
Most
(Scale of 0-10, With 10 Being the Most Annoying)
Hold-Times are a Top Complaint
A real-life phone interview
Call-Back Software for the Call Center
How it Works
Ring! A happy caller is connected.
Customer presses 1 for a call-back.
Customer relaxes while Fonolo waits on
hold.
Solutions for All Channels!
In-Call Rescue Mobile Rescue Web Rescue
Deployment in days
Works with equipment from any vendor
Cloud =
Why Fonolo?
Affordable
Cost scales with usage=
SaaS
Fonolo is now part of the Avaya “Select Product Program”.
Exciting News!
• Service can now be purchased through Avaya resellers and distributors.
• In-Call Rescue compliance tested on Avaya Aura.
• Testing on IPOffice is on the roadmap.
A real-life phone interview
Register for this free webinar to join the live Q&A.
May 29, 2014 2:00 PM ET
Register Now!
