E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T

SOLUTION OVERVIEW Unleashing the Power of information with eDoCs

Solution Summary

OpenText eDOCS solutions provide mid-sized enterprises with an integrated product offering developed specifically to support business processes, risk management and information governance needs throughout the business lifecycle - from pre-marketing activities, through content creation, into process and collaborative excellence and while protected by complete and meaningful risk and governance programs.

“Without a doubt, the skills, knowledge, and capabilities of OpenText people and products have had a positive effect on Mewburn Ellis. We feel a part of a community and in OpenText we have truly found a partnership that works”

James may, Head of IT, mewburn ellIs llP

unleashing the Power of information with eDoCS

risks of not addressing the ChallengesToday, businesses are obligated to think about issues such as cost reduction, resource streamlining, and ensuring mobility productivity of staff – all while maintaining an exceptional level of service and adher-ing to regulatory policies for governance and protection of Electronically Stored Information (ESI).

The explosion of information has been an ongoing problem for businesses because of the high volume of documents and records that are circulated within organizations today. Even though some businesses have attempted to go “paperless,” the issues of growth and storage have morphed into an intense governance issue. If organizations

are unable to locate correct versions of or identify and track important documents that are required for specific transactions or regulatory requirements, the risks become more acute. Additionally, it used to be suffi-cient to simply find documents, but today’s demands require businesses to go beyond simple search-based retrieval. Your busi-ness content is far more than just an artifact documenting past decisions; it can have meaningful business value that is tied directly to the potential of increased revenue. The challenge today is to go beyond tradi-tional content management and create an Enterprise Information Management (EIM) strategy to unleash the business value of your organization’s hard-earned expertise and recognize that your content is currency.

The business world has experienced fundamental and exciting changes over the past few years. These changes may vary between companies and

industries, but ultimately have been influenced by a financial recession, heightened regulatory requirements, technological innovation, the evolution of document-intensive environments, and a demand for more efficient and collaborative practices. It’s no longer enough to be part of the status quo. Staying competitive and providing customers with the best service possible, in the time and manner they dictate, is part of the new standard.

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T

SOLUTION OVERVIEW Unleashing the Power of information with eDoCs

It may seem that all the technological strides we’ve taken in the past few decades have made businesses easier to run, but these advances have also created new challenges. Dispersed systems and operations on the back-end can translate into burdens for IT and even inhibit internal staff from finding what they need efficiently and accurately. According to Gartner, Inc., employees spend between 30 and 40 percent of their time creating, searching for, retrieving, repurpos-ing and organizing documents, which is time wasted. In document intensive industries, this seriously impacts the decision-making process, hindering organizational agility and limiting competitive advantage.

Another change is the increase in customer expectations that have made better communication and collaboration a neces-sity. Intra-business, business-to-business, and client communications require the secure and efficient flow of information. At today’s scale this can be crippling if you have not made an investment in the proper tools that can handle the demand for secu-rity, immediacy and accuracy.

How can all these challenges be addressed? There are solutions that can help mid-sized businesses capitalize on these changes and turn challenges into opportunities. The key is finding a balance between risk and opportunity – and OpenText can help.

the opentext approach: Balancing traditional requirements with innovationOpenText eDOCS solutions provide mid-sized enterprises with an integrated product offering developed specifically to support business processes, risk management and information governance needs throughout the business lifecycle - from pre-marketing activities, through content creation, into process and collaborative excellence and while protected by complete and meaningful risk and governance programs.

Traditional

managing Content

Managing information, including project files, email, faxes, correspondence, physical files, data, rich media, and more, across the processes that drive business is excep-tionally important. Today’s busy knowledge workers need to be able to access their content wherever, whenever and however the business demands. OpenText provides

organizations with an agile and integrated offering, developed specifically to support the needs of mid-sized enterprises through-out the business lifecycle.

n OpenText Document Management, eDOCS Edition (eDOCS DM) – The OpenText Flagship Content Management Solution for mid-sized enterprises on premise or in the OpenText Cloud.

operational Excellence

Enterprises are continually evaluating and updating policies and processes, while trying to remain agile. However, when it comes to services, time is money; and enabling process improvements requires a lot of time. Businesses seeking a competi-tive advantage must find ways to better perform key functions and reduce costs without sacrificing superior client service. OpenText provides a complete solution for enterprise and business architecture, business process modeling, resource opti-mization, analysis, and optimization that allows them to effectively plan and make decisions that are aligned to firm objectives, reduce organizational risks, and enable operational efficiencies.

n OpenText MBPM

n OpenText Business Intelligence

Paperless office

Businesses can realize significant and tangible cost savings in terms of shipping and postage, warehousing and physical storage, and office space by going paper-less. With electronic documents, informa-tion is accessible on-demand, leading to improved response times for client inquiries. With rich fax and document distribution, leading content and records management, email management, and business process management capabilities, OpenText provides businesses with a single, sophisticated and easy to deploy solution to make the paper-less office a reality.

n OpenText Capture Center – Automated scanning recognition and capture of paper based project documents

n OpenText Digital Mailroom – A complete digital mailroom solution combining the OpenText Enterprise Library, Records Management, Workflows and OpenText Capture Center

n OpenText Fax and Document Distribution – Industry leading solutions on premise (RightFax) and in the cloud (EasyLink)

managing the Cost of Compliance

With electronic documents and email usage growing at such an astonishing rate in organizations, maintaining comprehensive files has become more daunting and costly. Without a systematic process for classifying, retaining, retrieving, archiving, and disposing of all records, businesses increase their risk exposure as well as that of their customers.

Records management and Archiving solutions from OpenText provide the ability to track and manage all records from file creation through to final disposition at the lowest possible cost via Intelligent Storage Management. Simplified email manage-ment, business-centric search and retrieve functionality, and silent records declaration capabilities reduce the burden on your professionals and enhance overall compli-ance and business efficiency.

n OpenText Archiving for eDOCS

n OpenText Enterprise Records Management and Information Governance Solution

n OpenText Records Management, eDOCS Edition (eDOCS RM)

OpenText eDOCS solutions provide mid-sized enterprises with an integrated product offering developed specifically to support business processes, risk management and information governance needs throughout the business lifecycle.

SOLUTION OVERVIEW

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Unleashing The Power of informaTion wiTh eDoCs

innovativemobility

Complete eDOCS DM mobile solutions enable staff to find, view, edit, create and share business content from anywhere, at any time, from almost any mobile device or tablet.

n OpenText Wireless DMS for eDOCS extends the business reach of your content to your mobile workforce

n OpenText Mobile Wave allows you to create your own mobile enabled applications that can turn your content into new revenue streams and increase brand awareness

Cloud Services

Regardless of the volume or format of enterprise information, eDOCS and the OpenText Cloud combine the benefits of cloud computing including lower overhead and no infrastructure and deployment costs with enterprise-grade security, compliance, and social services.

n OpenText Cloud and Managed Hosted Services for eDOCS reduces costs, frees up precious IT resources and improves your firm’s Business Continuity and Disaster Recover Readiness

Enhanced Collaboration and Customer intimacy

Empower users to share documents in collaborative workspaces and allow dispersed teams across and beyond the enterprise to work together more effectively and productively, while capturing the tacit social expertise within your organization. Additionally, an internal hosting offering helps users to maintain better control of intellectual property and mitigate the risk of leaked customer data.

n OpenText Tempo Box for eDOCS – Deliver increased client satisfaction through enhanced collaboration, content sharing and ease of use, as well as improved response times with on-demand access

to content anywhere, including from mobile devices, such as tablets and smart phones

n OpenText Managed File Transfer – Secure, validated, audited transmission of large files like video and PowerPoint presenta-tions with high resolution images from directly within Microsoft® Outlook

advancing information Stores Discovery

Discovery solutions organize and visualize all relevant enterprise information to make it possible for business users to quickly find answers to questions and optimize the business impact of their decisions.

n OpenText InfoFusion – Unleash the full potential of your enterprise information with InfoFusion—an Information Access platform that gives you new and improved ways to discover, analyze, and act on unstructured information across your enterprise

n OpenText Auto-Classification – Transparent and defensible Auto- Classification for all content regardless of its current location or source designed for Records Managers by the industry leader in Records Management

opentext: the Clear Choice and trusted Partner to mid-Sized Enterprises WorldwideA broad set of solutions for the mid-sized enterprises is not the only thing that sets OpenText apart from the competition. We are focused on providing scalable solu-tions, innovative to meet the needs of tomorrow, and most importantly, stable enough to ensure that you will have the support you need as your business grows. With a growing network of experienced technology and implementation Partners, including Microsoft, we are ready and able to take your business where it needs to go. This is why over 1.5 million people around the world already use OpenText eDOCS solutions.

a Proven track record of innovationOpenText has a proven track record of innovation. Here are just a few of our notable achievements:

n First Mid-market EIM vendor to release Windows 8 App for document management

n First Mid-market EIM Vendor to announce a Mac client

n First Mid-market EIM vendor to have a mobile client for document management

n First Mid-market EIM vendor to support >250 million documents in a single content library

a Global network of Competent PartnersAt OpenText, partnerships play a key role in our ability to fulfill our customers’ needs. OpenText partners with the most prominent organizations in enterprise software and hardware in an effort to enhance the value of our Enterprise Information Management solutions and the investments our customers have made in their systems.

The eDOCS team is proud to have a growing global network of more than 400 trusted partners.

Focused and StableAs a customer, you want a company that can focus on what matters to your business, such as key relationships, product stability, quality support and investments in growing the business value derived from your content management systems. You need a partner who is passionate about providing mid-sized organizations with cutting edge technol-ogy that can scale to meet the demands of your business, while cutting your content management costs dramatically. You need a partner who is consistently ranked among the best for customer service and support. That partner is OpenText.  n

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