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Dreamforce 2016 Salesforce Prac2ce Overview
2 Dreamforce 2106
Copyright © Capgemini 2016. All Rights Reserved
Motorbike ride
3 Global System integrator, over 180.000 people worldwide Salesforce Global Strategic Partner with extensive exper2se
Copyright © Capgemini 2016. All Rights Reserved
1000+ Salesforce prac..oners world-‐wide, including:
900+ Cer.fied Consultants across Sales Cloud, Service Cloud & Developer areas. Many prac..oners are cer.fied in more than 1 applica.on.
Associated with Salesforce since 2007
Launched 3 “Fullforce” Solu2ons (Retail, Insurance and Manufacturing) in 2014
Strong Collabora.on across sales, project delivery and innova.on
Chosen to par.cipate in the “invite only” Pla$orm Ignite Program
Access to Salesforce plaLorm for R & D
300+ Business Analysts, Integra.on Developers, Testers, Data Specialists & Repor.ng Analysts
50+ OCM & Training Specialists
30+ Large Engagement Managers
Approved Plans to add another 800+ prac..oners over next two years through recruitment & training
Top 5 Global System Integrator Partner
“Global Strategic Partner” Status & Privileges
Implementa2on Methodology Capgemini dedicated SFDC methodology and assets:
Rapid Design & Visualiza.on, PAD, library of reusable Salesforce.com tools & assets, industrializa.on
Marke2ng Cloud Experts and pioneers in the implementa.on of projects Marke.ng Cloud in Spain
Solution Validation
Solution Development & Testing Solution
Deployment
Rapid Development SprintsRapid Solution Validation
Rapid Solution Workshops
Draft Process Flow Diagrams (Optional)
OUTPUTINPUT
Enhancement Opportunities
Future State Processes
Finalized Requirement Matrix
OOTB Functionality Matrix
Rapid Solution WorkshopsRapid Solution
WorkshopsRapid Solution Workshops
Future State Requirements Workshops
UAT
E2E
ALL
Pilot
Early Business Testing
Rapid Rollouts
1 2
Project Timeline Weeks 1 to n…..
Iteration 1Solution
Definition, Design
& Development
Solution Testing
User Experience
Program Management
SIT
UAT
Deployment
Solution Architecture / Release Management
Project Setup
DiscoveryUser Experience Testing
Planning
Go Live
Warranty
Planning
Inputs to Design
Iteration 2
Iteration 3
Iteration …
Iteration n
Change Mgmt Organizational Change Management to Drive Adoption
Iteration specific
UAT
Project Management – Scope / Progress / Risk / Issues / Knowledge Transfer
Partner Award for “Innova0on in Marke0ng” – Dreamforce 2012
“Industry Innova0on Award” for our Retail “Fullforce” Offering – May 2014
“Industry Innova0on Award” for our Financial Services – September 2015
4 We have delivered Saleforce.com Success to Marquee Customers
Copyright © Capgemini 2016. All Rights Reserved
FS Spain
Telecom/Media/Entertainment CYCLE30
TELEFONICA TELIASONERA
YOUSEE NETCOM
Manufacturing
SIMCORP LEGRAND CONTEX
LODHA GROUP CANON PHILIPS BOX.COM PARTY CITY
Life Sciences/Healthcare BOEHRINGER INGELHEIM
DAKO PHARMACOSMOS BAYER HEALTHCARE CHRISTIAN HANSEN
ACCLARENT JOHNSON & JOHNSON
FALCK NUTEC FALCK ERHVERV
Energy/U2li2es DONG ENERGY KONGSBERG
WOOD MACKENZIE
CPRD BURBERRY G-‐STAR
CHOPARD ROYAL MAIL GROUP PERNOD RICARD
WM MORRISONS TOMS SHOES
Hi-‐Tech ATTACHMATE BOX.COM SECUNIA RESON Services APEC
TOURING CLUB OF SWITZERLAND MITIE BRITISH COUNCIL
Financial Services SAM
BANKIA SANTALUCÍA
INTERNATIONAL SOS AXA ASSISTANCE
MUTUA MADRILEÑA MORGAN STANLEY LINCOLN FINANCIALS
GMPA ALLIANZ
FIA-‐NET.com BNP PARIBAS
CNA INSURANCE AXA INSURANCE
ZURICH INSURANCE FARMERS INSURANCE
5 Our Salesforce Solu2ons at DF16
Copyright © Capgemini 2016. All Rights Reserved
RETAIL BANKING – All Channel Experience for
Banking
CORPORATE BANKING– Fully integrated Corporate Banking
INSURANCE – All Channel Experience
WEALTH MANAGEMENT – Financial Wealth Advisor
CONNECTED SERVICES – IoT in a Box
UTILITIES – Digital Connec.ons Management
MANUFACTURING/LIFE SCIENCE – Smart Services for Customer & Field Service
CRM MODERNIZATION – accelerate CRM to the cloud from Siebel to Salesforce
CONTACT CENTER – One stop for customer service
integra.on with Odigo for Salesforce
RETAIL / LOYALTY – Seamless Customer Engagement
6 Odigo: Capgemini’s Telephony Contact center in the Cloud
Copyright © Capgemini 2016. All Rights Reserved
7 Capgemini FS Sponsored Sessions (I)
8 Capgemini FS Sponsored Sessions (II)
Using Salesforce as an Omni-‐channel Plagorm • Abstract: Join us to learn how one of the world's largest Insurers, AIG Insurance, plans to use
Salesforce as an Omni-‐channel plaLorm. AIG, which already has a large global install of Salesforce across various LOBs, sees Salesforce as an Omni-‐channel plaLorm that can be used across the en.re insurance value chain to provide a beker experience for its employees and customers. Hear their Point of View and future vision around their planned use of the Salesforce PlaLorm.
• Speakers: Scoh Minter, Global Head Salesforce, AIG § Date/ Time: Thursday, October 6th, 2016, 11:00AM – 11:40AM § Where: InterCon2nental San Francisco Hotel, Union Square
Capgemini Financial Services at Dreamforce Ludovic Grillet: Managing Director Financial Services Spain
Lucia Gonzalez: Head of Insurance
Luca Malerba: Head of Digital Customer Experience
Juanjo Monge: SFDC Solu2on leader Madrid Paco Falder: SFDC Solu2on leader Barcelona
Copyright © Capgemini 2016. All Rights Reserved
The information contained in this presentation is proprietary. Copyright © 2015 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini With 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.