© 2014 Fiserv, Inc. or its affiliates.

According to the American Bankers

Association, 47% of U.S. adults prefer

to bank through mobile and online

channels.

© 2014 Fiserv, Inc. or its affiliates.

With the reduction of branch traffic it is

expected that online banking will

account for at least 1/2 of financial

institution’s revenue by the

end of the decade.

$ $ $

© 2014 Fiserv, Inc. or its affiliates.

Does your digital

channel drive

value for your

customers and

your bottom line?

© 2014 Fiserv, Inc. or its affiliates.

Corillian

Online®

World-class

online banking

with ASP

delivery

© 2014 Fiserv, Inc. or its affiliates.

Sources: Javelin Strategy and Research, Fiserv client data

0%

2%

4%

6%

8%

10%

12%

14%

16%

Corillian Online Industry

User Adoption 4X Industry Average

© 2014 Fiserv, Inc. or its affiliates.

Customer Experience Leads Product Strategy

Product

{not the other way around}

People

Pencil

Prototype

(not the other way around)

© 2014 Fiserv, Inc. or its affiliates.

“If you do build a great

experience, customers

tell each other about that.

Word of mouth is very

powerful.”

Jeff Bezos

CEO,

Amazon.com

© 2014 Fiserv, Inc. or its affiliates.

5 Design Criteria for Superior User Interface

Purposeful and polished aesthetics

Reduced complexity

Dedicated spaces, each doing one thing well

Tight integration of Fiserv digital core assets

Designed with tablet in mind

1

2

3

4

5

© 2014 Fiserv, Inc. or its affiliates.

Purposeful

and polished

aesthetics

Simple, modern and

clean user interface

provides clarity and

ease in banking,

resulting in increasing

confidence and trust

in the experience and,

in turn, the financial

institution.

© 2014 Fiserv, Inc. or its affiliates.

5 Design Criteria for Superior User Interface

Purposeful and polished aesthetics

Reduced complexity

Dedicated spaces, each doing one thing well

Tight integration of Fiserv digital core assets

Designed with tablet in mind

1

2

3

4

5

© 2014 Fiserv, Inc. or its affiliates.

Reduced

complexity

Single level of

navigation leads to

ease-of-use,

efficiency and

confidence.

© 2014 Fiserv, Inc. or its affiliates.

© 2014 Fiserv, Inc. or its affiliates.

5 Design Criteria for Superior User Interface

Purposeful and polished aesthetics

Reduced complexity

Dedicated spaces, each doing one thing well

Tight integration of Fiserv digital core assets

Designed with tablet in mind

1

2

3

4

5

© 2014 Fiserv, Inc. or its affiliates.

Dedicated spaces,

each doing

one thing

exceptionally well

Pages are focused

on one core task

with the right

amount of

contextual

functionality,

bringing focus and

clarity to actions.

© 2014 Fiserv, Inc. or its affiliates.

© 2014 Fiserv, Inc. or its affiliates.

5 Design Criteria for Superior User Interface

Purposeful and polished aesthetics

Reduced complexity

Dedicated spaces, each doing one thing well

Tight integration of Fiserv digital core assets

Designed with tablet in mind

1

2

3

4

5

© 2014 Fiserv, Inc. or its affiliates.

Tight integration

of Fiserv digital

core assets

Upcoming bills

seamlessly display

bill payment

functionality, while

a single click on the

bill icon displays bill

detail and allows for

scheduling of

payment.

© 2014 Fiserv, Inc. or its affiliates.

© 2014 Fiserv, Inc. or its affiliates.

5 Design Criteria for Superior User Interface

Purposeful and polished aesthetics

Reduced complexity

Dedicated spaces, each doing one thing well

Tight integration of Fiserv digital core assets

Designed with tablet in mind

1

2

3

4

5

© 2014 Fiserv, Inc. or its affiliates.

Designed with

tablet in mind

Simple navigation

and large touchable

objects, controls

and typography are

highly visible and

translate well to

touch interfaces.

© 2014 Fiserv, Inc. or its affiliates.

© 2014 Fiserv, Inc. or its affiliates.

fiserv.com/corillianonline