AI-EMPOWERED OMNICHANNEL

DIGITAL BANKING

Technology Partnerdeveloped

MODERN DIGITAL BANKING

…is not just about online access to accounts and balances, there’s much more to it

OMNICHANNEL APPROACH

Web-browser

Call-center

Customer satisfaction

Search for ATM here

Get offers from the bank here

Top-up your mobile here

View account statement here

Open savings account here

Look up your a/c balances here

Open BanQ digital banking platformPOI Navigator Mobile App Web App

Smartphone

OMNICHANNEL IS…

Advantages/channel

SMSSMS

interactvemobile

browser web/online mobile native tablet kioskAvailable for all client categories +++ ++ + ++ – – +++

Easy to use +++ – – – – – +++ ++ +++ ++

Affordability – – – – +++ – – +++

Mobility +++ ++ + – +++ ++ – –

Rich functionality – + ++ +++ ++ +++ – – –

Cost-efficient implementation +++ + ++ + ++ ++ ++

Bank image ++ + + ++ +++ +++ ++

Cost-efficient support – – – – ++ + + + – –

Active sales (push notifications) ++ ++ – – – – +++ +++ – –

every channel has it’s advantages and purpose…

OMNICHANNEL IS…every channel is appropriate for a life situation…

SMS Mobile tablet web/online kiosk

Access device mobile smartphone tablet computer street kiosk

Usage location walking walking static, home/office or public place static, home/office street

Usage situation passive situational relaxed concentrated under pressure

Usage context any time any time, in pauses, multi-tasking

accompanied, public place, multi-tasking,

multi-screen

data entry, large screen needed,

focused

busy, dispersed attention, hands are not entirely

free

Reasons of usagecontrol, urgency, simplicity

usability, urgency, speed, always online

simplicity, effortless usage, information,

entertainment

functionality, productivity, necessity

speed, accessibility, necessity

Security low low medium high low

* source: Fiserv

•Leading edge omnichannel digital banking platform

• AI/ML-empowered

•Open API (PSD2 directive)

•Centralized product control

•Secure Operation

•Emphasis on Usability

•Significantly lower TCO, compared to the market

•Modular architecture

OPEN BANQ

BASIC FUNCTIONALITYRegistration and View access- Full client registration for bank account management- Secure client login- Savings account information- Savings account statement- Loan information- Loan repayment history- Loan repayment schedule- Information on client’s cards- Current accounts information - Current / Card account statement- Current account transaction history- BanQ originated transaction history- BanQ originated payment slip printout: IMG / PDF / HTML

PAYMENTS IN FEW CLICKSPayments from current account- own account transactions- domestic transactions- loan repayment- savings account transactions- external own current account transactions- own card account transactions- bank selected bill payments- additional bill aggregators’ bill payment- SWIFT, Western Union, Moneygram transfersPayments from card account- domestic transactions- loan repayment- savings account transactions- external own current account transactions- own card account transactions- bank selected bill payment- additional bill aggregators’ bill paymentPayment templatesRecurring Payments- domestic transactions- loan repayment- savings account transactions- external own current account transactions- own card account transactions- bank selected bill payment- additional bill aggregators’ bill payment

CARD OPERATIONS

Card operations- card deactivation (soft / hard)- re-activate deactivated card- card issue order- card operations limits editing- CVV-code verification switch on/off- SMS-banking switch on/off- NFC contactless payments (Android)

SERVICE FUNCTIONSTemplate management- group templates management- payment history based template creation- custom account information template creation- edit/confirm account data of the template

Other service operations- Open savings account online- Start savings auto-prolongation - Stop savings auto-prolongation - View / print (HTML / PDF) information for account repayments: current, loan, savings- Password change- Sessions history with IP address and time- «Ask helpdesk» function- Q&A history- FAQ for the clients- Edit all interface texts by managing resources- All statements export for printing (PDF/- All statements export to OFX

CUSTOMER RELATIONSHIPCRM module includes- Navigation to points of presence with itinerary building- Bank information- Bank messages and news- Address book integration: filter bank contacts- Forex rates- Bank products / general description- Credit and Loan calculator- Call the bank with phone or Skype- Question to the helpdesk (text message)- Group stats (Google Analytics)- Client tracking with geo-location- Basic tracking reports- Quick client registration- Client lists download- Client base segmentation management- Marketing campaign management- Marketing campaign stats download- Basic client questionnaires- Basic CRM with client DB

PERSONAL HOME FINANCEClear view on resources and spendings- Transaction tagging- Group transaction tagging- Khowledge base collection: pre-tag typical transactions- Knowledge base consolidation within the bank- Personal reports in various graphic formats- Basic financial advisory- Schedule a meeting with financial advisor

STIMULATING CASHLESScreating tools and mechanisms to motivate the customers

use the online capabilities of digital banking

E-WALLET• Placing payment cards into

smartphone

• Card-to-card (C2C) money transfers

• Making P2P payments in contactless way

• Pay the bills, top-up mobile

• NFC like Apple Pay, but on Android

E-LEARNINGVideo lessons, helping the customer understand how the things work in the internet banking, mobile banking etc. Examples:

demo registration

card limits changing making a payment

PROCESS AUTOMATION

scalable flexible functionally rich and highly tunable open process automation module with graphic editor of the process - completely suitable to automate all possible processes in the bank: from the document workflow to the credit conveyor

AI-EMPOWERED• Both structured and unstructured data analysis

• Enrichment of the client profile with the social networks data

• Credit bureau, information from the anti-fraud databases

• Order forms, regular scoring data

• Transaction history, credit history, CRM data

• Subject matter experts as the source of knowledge

• Given the large enough amount of data, the system would improve itself and learn taking decisions

• Use areas: data discovery, credit issue, operational risk management, visual search, sales personalization

UNDER THE HOOD

BANQ MODULAR ARCHITECTURE

Bank Back End SystemsCBS Card Back Bill Aggr CRM

Back EndIntegration

Layer

BanQ Core Layer

PresentationalLayer

Web Banking

Mobile Apps Kiosks Call

Center

DWH Risk Mgmt

BanQ Integration Adaptors

Savings Loans Accounts

Business LogicUsers Payment Rules

Open API (RESTful)

CBS Adaptr Card processing adaptor e-Bill Adaptor CRM Adaptor

3rd-party apps & widgets

BanQ Ready-to-go Components Bank and 3rd-party components

…

THE PRINCIPLE OF OPENNESSOpen API multiplies choices, opens opportunity to use various devices and create interfaces with different target usage (as per directive PSD2, adopted in EU)

For the young

On the run

For the finance pro

Urbanized

Free time

EASY API ADMINISTRATION

No need to pay for the time of developers: Open API can be easily administered by maintenance and support staff

TECH ARCHITECTURE

Client Platforms

Feature Frameworks

P2P Modules

Cloud Platform

Core Services

Internal Bank Platrofm

Business Intelligence

Facade Business Logic

Main Business

Logic Modules

Client OpenAPI

(Thrift)

Admin API(WS)

Third-party

apps and services

SOAP Gateway

REST Gateway

Business Intelligence

Core

Campaign Management

Financial Advisory

Social Profiles

Integration Layer

UkrCard

UPC

EasyPay

B2

Scrooge

BSS

CRMsCRMs

Custom ESB

BanQ Platform Frameworks

iOS Framework

Android Framework

Windows 8 Framework

WP8 Framework

Web Framework

APIS

Client Delta POI

User Profile

Push Notifications

Management Console

Cloud Core POI Core

Integration Services

Custom

Finlocator

Finance.ua

NFC

QR

AddressPay

PayByLink

AirPay

InterPush

AppURL

EasyPass

FB Login

Gamified Savings

Apple, Google, MS Push Notifications Services

Bank ESB

Custom Third-party

services

Custom bank services

BUSINESS LOGIC «CHIP»

Business Logic Core

Core

Auth

Exporters

Feedback

AccountMgr

eWalletMgr

LoanBasics

LoanOp.

LoanNotific

SavingBasics

SavingOp.

SavingCreator

CardsCore

CardOp.

CardMgr

eCards

Operation Templates

Arbitrary Operations

Bill Presentments

Bill Presentments

Internal interaccount

transfers

Account-to-card

transfers

SWIFT SEP

Rules and Limitations

LoanRepayAutosavings

Autobilling

PLATFORMS COVERAGEWeb-module (internet banking)iOs iPhoneiOs iPadAndroid phoneAndroid tabletwatchOS Apple WatchWindows 10Messengers: iMessage, Telegram, FacebookCore Server with Free APICloud Servers

WHY OPEN BANQ

IS BETTER CHOICE?

BECAUSE IT’S OMNICHANNEL…and that means faster, more efficient, and also lower TCO

CENTRALIZED CHANNEL CONTROLClient’s advantages:

• Familiar interface, unified experience, overall usability improvement

• More freedom, more situations with the right tools in hand

Advantages for the bank:

• More points of contact with the client, more cross-sale and up-sale opportunities

• Cost saving and time to market cut on omnichannel product or service implementation

• Improved security!

DEVELOPING ECOSYSTEMOpen API allows having numerous interfaces + application connections

Mobile wallets, p2p

Multi-banking

Social networks, etc

e-commerce wallets, pay by click

SOCIAL BANKINGSending money easy cross-platform

(iOS,Android) using AirPay

Sending money to the friends nearby

Sending money to the friends on social networks

Why need payment details? Pay as easy as doing things on social

networks using chatheads

Sending money by voice

Sending money directly in the chat: iMessage, Telegram, Facebook

SOCIAL BANKING PLATFORMBank

social server

• Users don’t type beneficiary account data when making a payment - it is stored on the social server

• oldUsers can “friend” each other in a secure way (e.g. BB)• Social server also contains a directory of companies that

have received payments from the bank customers before• Payment process is very similar to a template payment -

user chooses a chathead of the beneficiary As a service to the other banks

Regulator Bank

BECAUSE IT’S SMARTAI/Machine Learning methods enable totally new levels

of functionality and significantly improve existing routines

personalized content

prediction, reminders

unbiased decisions

better client retain rates

omnichannel salesimproved

search

Visual KYC

GAMIFICATION• “Why is gamification a good idea for

the financial industry? Because banking sucks!” :-)

• 53% gamers aged 18-49

• 55% gamers play on smartphones (front-office of the future)

• it’s not about gambling or playing with money, it’s more about using the psychological mechanisms that make games so successful in society

GAME MOTIVATION MECHANICSAwards Status Achiev-ts Self-

expressionCompetition Altruism

M O T I V A T O R S

Points

Levels

Challenge

Virtual goods

Scores, rates

Charity, gifts

G A

M E

M

E C

H A

N I

S M

S

Primary motivator Secondary motivators

BETTER USER EXPERIENCE

UX

Core

what the others do what we do

PROVEN BY TIME AND LOADthe core team has earned experience on the in-house project

at Alfa-Bank Ukraine, smooth operation since 2009

RELIABLE AND SECURE• The system has been designed in accordance

with C2 security standard: at least login and password are required to access functionality and data

• All significant activities within the system, including login, can be protected with OTP via SMS or synchronized electronic keys like Auth or Google

• Server communicates with front-ends (web, mobile) and other integrated software systems via secure channels

• System is PCI/DSS and ISO27001 ready - an audit could be included in the implementation plan

• Open BanQ can be integrated with any existing client’s security systems, e.g. Gamalto, or 3d-security systems.

PARTNERING• Developed VISA Global Bonus regional loyalty system, implemented in 8 banks of 4 countries• Passed rigorous PCI/DSS certification process by VISA including penetration testing

ELEGANT MOBILE APPS

MODERN DESIGN

NEW UI/UX IN DEVELOPMENTnew slick look&feel • material design • improved UX • widgets

SUMMARY OF ADVANTAGES

THE TEAM

COMPANY PROFILE• BanQ Systems is focused on process automation instruments and

omnichannel client service systems, featuring AI & Machine Learning elements

• Technology Partner

• multi-platform and UX expert, leading mobile and web developer

• complex banking and industry back-end systems, cloud computing, strong integration specialist

• great team of software developers, banking IT managers, product managers, UI/UX designers, business and systems analysts, data scientists

• Business geography: EU, UK, now entering US, Gulf and Asia/Pacific markets

Technology Partner

MOST SIGNIFICANT PROJECTSVISA Global Bonus - built the system for VISA International regional loyalty program. Implemented in several Ukrainian banks (Khreshchatyk, VTB, Trust, Ukreksimbank, Oshchadbank), banks in Kazakhstan, Russia and Belorussia. Used elements of OpenQore and Autobpm systems.

Alfa-Bank Ukraine - the team has earned experience on the in-house projects C-Front and MyAlfaBank. Systems has been tested by time and load - no serious issues since 2009

Pravex Intesa Ukraine - first mobile banking app with CRM function, the birth of CRM support module.

Societe Generale Russia, Rosbank - mobile app CRM + product ordering online via application forms

City Commerce - complete Open BanQ implementation including back-end and user interface channels (web, mobile).

Delta Bank - mobile banking implementation.

Finrost Bank - Open BanQ implementation including back-end, user interface channels (web, mobile) and product sales game.

UNISON - the farthest implementation of BanQ in terms of functionality, system went live by the end of 2015

Derzhzembank, Credit Dnepr - lead generation and product sales pilots

Portmone Bill Payments, Ukraine - created the first mobile client app, based on Android

EasyPay Bill Payments, Ukraine - built and supported mobile platform for the largest PSP in Ukraine

Ukrgazbank - Open BanQ deployed in the full scope, limited card functionality activated: mobile wallet, payment cards control, statements review

Investbank - online banking implementation

Kazakhmys - complete replacement of Lotus Notes and document workflow automation for more then 40 enterprises of the 8th largest copper mining concern in the world

2 projects on Artificial Intelligence - under NDA, in the areas of defense and sales optimization for a commercial company

TEAM ADVANTAGES❖ implementation and operations experience on the bank

side we know the bank from inside, we know the issues, so we know how to avoid the roadblocks and make our projects successful

❖ unique competency mix: IT integrators + Banking Product Managers + UI/UX professionals• closer to the banking, then generic IT outsourcing companies• competency! we are «a bit more» knowledgeable in banking then web

studios• local knowledge: we study the markets we work on

❖ the team is working directly on the marketbetter grip with local practices, nearshore, highest development quality, reasonable pricing

CONTACTS/openbanq banqsystems.com/company/banq-ltd @banqsystems

+1 917 3786311, +380 50 4421042+43 699 11224744

sales@openbanq.com dev-iq