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Tales of an Accidental {LinkedIn Group}ie | Social Media Dames UnConference 2013

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Page 1: Tales of an Accidental {LinkedIn Group}ie | Social Media Dames UnConference 2013

@EmDT

[email protected]

Tales of an Accidental

{LinkedIn Group}ie

Page 2: Tales of an Accidental {LinkedIn Group}ie | Social Media Dames UnConference 2013
Page 3: Tales of an Accidental {LinkedIn Group}ie | Social Media Dames UnConference 2013
Page 4: Tales of an Accidental {LinkedIn Group}ie | Social Media Dames UnConference 2013

Organiza(onal  Culture  24%  

The  Pa(ent  Experience  

17%  

Policies  &  Procedures  

16%  

Value  &  Contribu(on  to  the  

Organiza(on  10%  

Health  &  Safety  10%  

Person-­‐Centered  Care  7%  

HIPAA  /  Privacy  5%  

Accountability  &  Autonomy  

4%  

Stress  Management  

4%  

Teamwork  3%  

What  do  you  think  is  the  most  important  topic    to  cover  in  new  employee  orienta6on?    

Page 5: Tales of an Accidental {LinkedIn Group}ie | Social Media Dames UnConference 2013

Lessons Learned: New Employee Orientation Topics

Emily D. Tisdale, MEd, founder and principal consultant, Recourse Resource Consulting

There are so many ways to express that a lesson has been learned. One such saying is “hindsight is always 20/20.” With competing priorities changing on a daily basis, there are plenty of opportunities to refine processes and improve quality in healthcare. But without a doubt, one of the best sources of information for lessons learned is employees.

A question recently posed by Recourse Resource Consulting on the NAHQ LinkedIn page was, “What do you think is the most important topic to cover in new employee orientation?” We were pleasantly surprised by the number of responses we received. We found the feedback particularly powerful and valuable because it came straight from the source as most, if not all, of us have been employees and know first-hand what was important and what was missing during our new employee orientation sessions.

Nearly one-quarter of the respondents indicated that “organizational culture” was the most important topic to discuss in new employee orientation. Nearly tied for second place were “patient experience” (17%) and “policies and procedures” (16%).

Organizational Culture 24% Patient Experience 17% Policies & Procedures 16% Value & Contribution to the Organization 10% Health & Safety 10% Person-Centered Care 7% HIPAA/Privacy 5% Accountability & Autonomy 4% Stress Management 4% Teamwork 3%

What does this translate to when we consider NAHQ’s goal to advance the profession of healthcare quality and patient safety and the individual professionals working in the field? NAHQ’s “Call to Action” states

http://bit.ly/EmDT_NAHQ