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Organiza(onal Culture 24%
The Pa(ent Experience
17%
Policies & Procedures
16%
Value & Contribu(on to the
Organiza(on 10%
Health & Safety 10%
Person-‐Centered Care 7%
HIPAA / Privacy 5%
Accountability & Autonomy
4%
Stress Management
4%
Teamwork 3%
What do you think is the most important topic to cover in new employee orienta6on?
Lessons Learned: New Employee Orientation Topics
Emily D. Tisdale, MEd, founder and principal consultant, Recourse Resource Consulting
There are so many ways to express that a lesson has been learned. One such saying is “hindsight is always 20/20.” With competing priorities changing on a daily basis, there are plenty of opportunities to refine processes and improve quality in healthcare. But without a doubt, one of the best sources of information for lessons learned is employees.
A question recently posed by Recourse Resource Consulting on the NAHQ LinkedIn page was, “What do you think is the most important topic to cover in new employee orientation?” We were pleasantly surprised by the number of responses we received. We found the feedback particularly powerful and valuable because it came straight from the source as most, if not all, of us have been employees and know first-hand what was important and what was missing during our new employee orientation sessions.
Nearly one-quarter of the respondents indicated that “organizational culture” was the most important topic to discuss in new employee orientation. Nearly tied for second place were “patient experience” (17%) and “policies and procedures” (16%).
Organizational Culture 24% Patient Experience 17% Policies & Procedures 16% Value & Contribution to the Organization 10% Health & Safety 10% Person-Centered Care 7% HIPAA/Privacy 5% Accountability & Autonomy 4% Stress Management 4% Teamwork 3%
What does this translate to when we consider NAHQ’s goal to advance the profession of healthcare quality and patient safety and the individual professionals working in the field? NAHQ’s “Call to Action” states
http://bit.ly/EmDT_NAHQ