@lougan

Brand

Scott Stratten@unmarketing

unmarketing.com

Brand

Social Media

R.L. Stollerrlstollar.wordpress.com

Monitor your social sphere

Know how to respond to negative comments

Be timely with your responses

Be as human as possible

Don’t be sorry. Actually apologize

Absolutely, positively unacceptable

have a Crisis planin place

be awesome

Questions?

for more

louganoutloud.com