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The Power of Customer Reviews

Taking control of your online reputation is crucial to the success of your business

We’ve all heard the saying, “everybody’s a critic,” but in today’s digital marketplace – it’s true! Customers have more platforms than ever before to reach a wide audience and share their opinions about a recent business experience. And they’re having a significant impact.

But with so many review sites out there, how can you effectively and efficiently monitor what is being said about your business, solicit reviews, and engage with your customers? The answer is Wavvo.

With Wavvo, you will be able to:

Consolidate all customer reviews from the most popular sites

Respond to reviews through the portal

Automatically post positive reviews to your website

Solicit reviews from your customers to raise your online rating

Monitor your competitors’ reviews to see how you stack up

You can do all of this through your Wavvo portal or let our experts handle it for you with our Concierge Service. For a simple monthly fee, our team will respond to all 1- and 2-star reviews, respond to occasional 4- and 5-star reviews, and notify you of any significant customer issues.

Consider the following…

92% of customers read online reviews

of customers won’t even consider a business with a low rating

a 1-star increase in online rating can lead to a 5-9% increase in revenue

87%

It’s clear that customers look for social proof to determine whom they do business with. If your business is lacking in online reviews, or worse, has a negative rating, you’re turning potential customers away in droves.