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The way people learn is dramatically changing to “point of need” as the trend of social media continues to influence access to information. As SharePoint and social media adoption grows within your organization the ability to assign value to knowledge transfer becomes increasing acute. Learning processes must be deployed that can respond to decreasing product and service cycle times with higher quality. Informal Social Learning is complementary to the effort of your Learning and Development organization’s use of a Learning Management System (LMS) for structured course offerings. Informal learning is the unofficial, unscheduled, impromptu way most people learn to do their jobs. Informal learning is like riding a bicycle: the rider chooses the destination and the route
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Measuring Knowledge is Power
Leveraging SharePoint 2013
& Yammer for Social Learning
About Joel Oleson
First SharePoint Admin
Top social media influencer
Community builder
Global Traveller
http://www.collabshow.com
http://travelingepic.com
Twitter @joeloleson
Intralearn Software • Pioneers in eLearning• Significant industry first including: on-line testing,
integrated collaboration, use of single learning objects, certified Microsoft application• 20 Years Experience gained from elearning• NanoLearn (Informal Learning Solution)
• Adopter of Microsoft Technology • Lync, Exchange, SharePoint, SQL, Windows Server,
Visual Studio, WCF Services, etc.
• Adoption Challenges• Learning & Gamification Strategies• Informal learning & Social learning • Intralearn NanoLearn Solution
About the Webinar
NON-ROUTINE UNENGAGING UIPOOR ADOPTION
THE CHALLENGEDespite over $1B spent yearly on SharePoint, challenges remain
Only 40% of LOBs regularly use
54% don’t like the experience
41% of users prefer other tools, such as
Source: AIIM, Forrester (Rob Koplowitz)
Understanding SharePoint Adoption
“Too often, IT provides the latest and greatest SharePoint release only to watch many users turn their backs on the solution”
Forrester “SharePoint Enters It’s Awkward Teen Years” by Koplowitz and Rymer, Feb 2013
Confidential7
Evaluating Adoption
Confidential8
• Engagement – It’s not just about getting people to use the solution. If that was the need you just put the time keeping app on the homepage.
• Community – The users need information, training, help and assistance. Building community increases knowledge sharing. Start in house SP User Group!
• Loyalty & Expertise - Your SP team won’t scale. Reward and Recognize the successful efforts of the power users and champions in business.
History Lesson on Corporate Learning
Introducing Social Learning• Align requirements and goals with the business• Define clear business roles, responsibilities and user rewards• Establish approach and process definition for
implementation and support• Establish baseline and then monitor and evaluate social
learning and benefits • Capture “user stories” to help stakeholders imagine and see
“how it looks in action”
http://www.learningsolutionsmag.com/articles/591/get-serious-about-social-learning-by-focusing-on-what-matters
Align Requirements and Goals with the Business
Establish Approach and Process Definition for Implementation and
Support
Establish Baseline and Then Monitor and Evaluate Social Learning and
Benefits
Capture “User Stories” to Help Stakeholders Imagine and See “How It
Looks in Action”
Define Clear Business Roles, Responsibilities and User Rewards
Gamification is…
“Game mechanics in a non-game context to engage users and solve problems…”
Why do we collect frequent flier points? Because occasionally we get a free flight!
Use in Profile
Collecting Badges…
Reputation in SharePoint 2013
Top Contributors SP2013
Leaderboard Example on Yammer
Introducing NanoLearn
Value PropositionWe empower our clients with a solution which allows them to effectively educate their employees by consuming small nuggets of information from different sources that can be consolidated and measured, providing valuable metrics which highlight the impact of learning on organizational performance.
Industry Studies• More than half (51%) of the learning within organizations is unstructured. 1
• Enterprises no longer need to rely solely on instructors, handbooks and large classroom environments. Multiple alternative resources exist for advanced learning including video, gamification and social networking tools. 1
• Enterprise Social Collaboration as an organizational initiative where employees or partner organizations work together to accomplish business-related tasks via user-generated (social) content creation and sharing. 1
• Millenials will be 46% of workforce by 2020 2
• Want to learn and grow with you• Tech savvy multi-taskers• Social media megaphone for your company
1. Various 2014 Aberdeen research briefs
2. UNC Kenan-Flagler Business School
So Much Training, So Little to Show for It• U.S. firms spent about $156 billion on employee learning in
2011. (ASTD)• With little practical follow-up or meaningful assessments,
some 90% of new skills are lost within a year; many organizations don't evaluate how well employees have learned.• Companies need to teach employees how and where to
access facts. If you are inundated with facts and concepts, you will forget 90% of it.
Dr. Eduardo Salas
Professor of organizational psychology at the University of Central Florida
Satisfies Market Requirements
• Corporate “sized” structure around emerging style of informal learning• Permissions, roles, groups, collections of items, dashboard, etc
• SharePoint add-on extending knowledge base with outside resources• Provides ability to create a reward system such as
“badging”• Includes social Learning, crowd sourcing, gamification,
content reuse• API to integrate with line of business/mission critical
applications • Puts a “familiar” tool into the hands of next generation
employees• Instant access to point/moment of need information
NanoLearn
Demo NanoLearn
Thank you - Next Steps
• Bill Fistori - EVP
508-393-2277 x239
• Corporate information:
www.intralearn.com
• NanoLearn information:
www.nanolearn.com
NanoLearn
We would like to hear from you!
• Joel Oleson
@joeloleson
http://collabshow.com
http://linkedin.com/in/joeloleson
