Designing for the Social Web:What your Social Media Manager Wants to Tell You

@EricTTung, Social Media Manager, @BMCSoftware

Hi, I’m @EricTTung (Shameless Follow Plug)

Social Media Manager from @BMCSoftware

Recently ranked #33 Social Media Professional in the World by Forbes!

Designed my first website when I was 12…

What We’re Noodlin’ About

Why Optimize Web and Graphics for Social? Designing for Social Profiles & Posts Social Widgets for Web Design Using Facebook & Twitter Open Graph & Cards

Why Optimize Web and Graphics for Social?

Well, because it’s prettier?

“A brand is no longer what we tell the

consumer it is – it is what consumers tell

each other it is.”- Scott Cook, co-founder Intuit,

Board Member Ebay, P&G

Social Networking is

HUGE.World Populations

China 1,360M India 1,241M

1,060M560M400M

USA 317M Indonesia 249M

240MBrazil 201M

Pakistan 185MNigeria 173M

150M

Who’s on Social?55-64: Fastest growth on

Twitter (79%)45-54: Fastest growth on

Facebook (46%) and Google+ (56%)

Who’s on Social?1000 B2B Global Buyers Surveyed by IBM:

33% already used social to engage with vendors

75% likely to use social in purchasing in the future

55% in B2B search for info on social Reported by Business.com

70% of a buyer’s journey is complete before it gets to sales

according to Sirius Decisions

78.6% of salespeople using Social Media

outsold their peers. Reported by A Sales Guy Consulting

Online Conversation with Prospects Accelerate Deals

Social Network Usage

41% 60%

Micro-Blogging21%

39%

94% increase in web click-through

when search & social combined

eMarketer

Tweets with photos are 94% more likely to be retweeted.Dan Zarrella, Hubspot

Photos on Facebook Generate 53% More Likes.Rebecca Corliss, Hubspot

Besides.. It Just Sucks When This Happens.

Designing for Social Networks

Ya, Why can’t they just keep these the same for a few months?

Facebook Page Graphics

851x315

180x180(displays as160x160)

Facebook Feed Graphics

1200x1200

1200x627

Twitter – Updated April 22!

1500x500

400x

400

Tweeted Images

880x440 recommendedIf Square Will Take Middle 1/2

Use the Social Image Maker

erict.co/SocialImageMaker

Social Media Widgets for Web

Widgets, Widgets, get your Widgets!

Why Integrate with Facebook?

The average media site integrated with Facebook has seen a 300% increase in referral traffic

Users coming to NHL.com from Facebook spend 85% more time, read 90% more articles and watch 85% more videos than a non-connected user.

Outdoor sporting goods retailer Giantnerd.com saw a 100% increase in revenue from Facebook within two weeks of adding the Like button.

Facebook Social Plugins

Like Button: share pages and content from your site back to their Facebook profile

Share Button: share to Facebook, share with particular friends or with a group or via private message.

Send Button: privately send content on your site to one or more friends in a Facebook message, email address, or group

American Eagle’s Like Button

American Eagle added the Like button next to every product on their site. Facebook-referred visitors spent an average of 57% more money than visitors who weren’t.

Facebook Social Plugins

Embedded Post: put public posts - by a Page or a person on Facebook - into the content of your web site or web page

Facebook Social Plugins

Follow Button: lets people subscribe to the public updates of others on Facebook.

Comments: lets people comment on content on your site using their Facebook profile and shows this activity to their friends in news feed

Facebook Social Plugins

Activity feed displays the most interesting, recent activity taking place on your site, using actions (such as likes) by your friends and other people.

The Recommendations feed displays the most recommended content on your site, using actions (such as likes) by your friends and other people. It is different from the Activity feed which displays recent actions on your site.

Facebook Social Plugins

Like Box is a special version of the Like Button designed only for Facebook Pages. It allows admins to promote their Pages and embed a simple feed of content from a Page into other sites.

The Facepile plugin displays the Facebook profile photos of people who have connected with your Facebook page or app.

Twitter Widgets

Embedded Timelines: You can embed a timeline for Tweets from an individual user, a user's favorites, Twitter lists, or any search query or hashtag.

Twitter Widgets

Favorites: a favorites timeline may be created for any public Twitter user, and displays that user's favorited Tweets.

Tweets from a specific list of users. The header of the list widget contains the list name, description, and links to the list creator's profile. Retweets by members of the list are included in the timeline.

Search and #Hashtag: create a search timeline for any query or #hashtag. You may also choose to enable “safe mode”, which will exclude Tweets with common profanity and those marked possibly sensitive from appearing on your website.

Grabbing Code for Twitter Widgets

Where Should Sharing Buttons Go on Blogs?

Top or Bottom?Or middle if it’s a long post? Research shows do both top and bottom

for best results!

Using Open Graph & Cards

Force Facebook & Twitter to Use Imagery You Want Them To

WTF is OG? Original Gangsta’?

Facebook Open Graph tags are included in the HTML and allow the Facebook Crawler to generate previews when your content is shared on Facebook.

Sorry Big Design, but What Gives?

Sorry for the callout, but sharing the Big Design Website yields nothing on Facebook…

Nobody Really Likes Radio Web Design,

But they used Facebook Open Graph to customize the image and description!

Facebook Open Graph Tags

og:title – The title of your article, excluding any branding.

og:site_name - The name of your website. Not the URL, but the name. (i.e. "IMDb" not "imdb.com".)

og:url – This URL serves as the unique identifier for your post. It should match your canonical URL used for SEO, and it should not include any session variables, user identifying parameters, or counters. If you use this improperly, likes and shares will not be aggregated for this URL and will be spread across all of the variations of the URL.

og:description – A detailed description of the piece of content, usually between 2 and 4 sentences. This tag is technically optional, but can improve the rate at which links are read and shared.

og:image – This is an image associated with your media. We suggest that you use an image of at least 1200x630 pixels.

fb:app_id – The unique ID that lets Facebook know the identity of your site. This is crucial for Facebook Insights to work properly. Please see our Insights documentation to learn more.

erict.co/FacebookOG

Facebook Open Graph Tips

Learn what people like to share (if you have a Facebook Page, use Insights)

Check Facebook Crawler settings for public and private content.

Use proper Open Graph Tags.

Optimize image sizes to generate great previews (1200x630 preferred, 600x315 minimum)

Use Open Graph Debug Tool

Encourage Your Content Creators to turn on Follow.

Get more info: erict.co/FacebookOG

What are Twitter Cards?

With Twitter Cards, you can attach rich photos, videos and media experience to Tweets that drive traffic to your website. Simply add a few lines of HTML to your webpage, and users who Tweet links to your content will have a "Card" added to the Tweet that’s visible to all of their followers.

You’ve Seen YouTube Embeds into Twitter,

Here’s one from my company, BMC Software.

Twitter grabs the video and embeds into the Twitter Stream

Also Works for Flickr, Vimeo and Others…

And For Your Own Site!

All you have to do is add the Twitter Card code.

Twitter Card Tags

twitter:site - @username for the website used in the card footer.

twitter:site:id - Same as twitter:site, but the website's Twitter user ID instead. Note that user ids never change, while @usernames can be changed by the user.

twitter:creator - @username for the content creator / author.

twitter:creator:id - Same as twitter:creator, but the Twitter user's ID.

erict.co/TwitterDev

Twitter Card Tips

Specify the type of card for your content (summary, photo, gallery, product, app, or player)

Each card has built-in content attribution by website or content creator

Twitter’s crawlers will respect robots.txt when scanning URLs

When multiple URLs are tweeted, preference goes to pic.twitter.com and vine.com, then URLs processed in order of appearance.

Twitter’s Card Processor looks for Twitter tags first. If not present, will fall back to Open Graph.

Recap

Social is big – use it to drive pageviews. Format images correctly for networks for maximum

engagement.Use appropriate social widgets to make sharing your

web content easier.Use Facebook Open Graph and Twitter Cards to make

shared web content more engaging. Follow me @EricTTung

Download this Presentation:erict.co/TheBigD

Thank You! – Questions?