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Vit Horky, CEO, Brand Embassy A next-level customer care - How to build an agile customer service for the social media generation In 2011, Vit co-founded Brand Embassy, a next-level customer service platform. Before Brand Embassy Vit, at the age of 17, founded Inspiro, a Prague-based digital creative agency. Vit has published several publications about Digital Marketing and has spoken at 30+ conferences in the last 3 years.
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A Next-level Customer Care How to build an agile customer service
for social media generation
November 6, 2013 by Brand Embassy Ltd.
Medius House, 1 Sheraton street, W1F 8BH, London, The United Kingdom
Contact: Vit Horky, [email protected] – www.brandembassy.com
Awarded by:
Featured in:
A sample of our clients:
We are Brand Embassy,
an award-winning technology firm
Disconnected Customer Service
2 @Brand_embassy
The CHALLENGE of
Social Customer Care
Source:
Eptica Multichannel Customer Experience Study, 2012, The Ragan NASDAQ/OMX Corporate Solutions Survey
70% Marketing
69% PR
19%
Customer
service
% of departments involved in social media:
Intelligent Customer Care Platform
3 @Brand_embassy
So, how can you
start today?
Listen to every relevant conversation,...
You will know where...
...how...
… and when people reach your
company or discuss relevant topics.
Respond to all inquires in one platform,…
… identify your brand’s advocates...
… and improve efficiency of your teams.
See future
@Brand_embassy 7
How can we help you?
Vit Horky
Find me on Linkedin
(+44) 7951 558 769
www.brandmebassy.com
