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Today’s presenters
Chad Troutman Nicole Theohary
Chat us using the Q+A panel to your right
Questions?
The Demand Expert
Chad joined the Upserve marketing team in 2014 to help increase brand awareness and demand. He oversees the company’s marketing efforts for its customer engagement solutions and audience development strategies. Chad specializes in small to mid-sized restaurant group marketing , with an emphasis on demand generation and analytics.
Director of Revenue Marketing, Upserve
Chad Troutman
The Restaurant Expert
As an Account Manager at Upserve, Nicole dedicates her time to nurturing relationships with restaurateurs to help optimize their business. With eight years of industry experience and a bachelor’s in Restaurant Management from Johnson & Wales University, it’s the perfect recipe for success.
Account Manager, Upserve
Nicole Theohary
Why we are talking about server performance.
The annual turnover rate for the restaurant industry is 62%.
TIME AND MONEY The cost of hiring a hourly employee is around $3,500. In the restaurant industry, that is like making an investment
that has a 50% chance of leaving
EMPLOYEE TURNOVER
Today’s Agendathe server turnover problem: the restaurant industry by the numbers.
hire the right employees: get great people working for you.
3 staff training tactics that guarantee success: make your employees love their job.
but, what can I do today?: 5 employee retention strategies
how upserve can help: monitoring and assessing your staff.
14 million: restaurant industry employees
1.7 million: new restaurant jobs by 2025
2 years: only 25% of current staff will still be working for you
$84,000: revenue each employee is capable of
62% annual turnover rate in the restaurant industry
9 in 10 restaurants have fewer than 50 employees
5 traits to look for in a restaurant server.
Dedication
Cooperative4.
Amicable
Communicative
2.3.
5.
Tenure1.
Best questions to ask when hiring for FOH positions.
why would you make a good addition to our team?
what do you like about working in a restaurant?
how do you garnish a manhattan?
what is your most memorable dining experience?
Best questions to ask when hiring for BOH positions.
if you see a product getting low during the dinner shift, what would you do?
you are working a double. how do you pace yourself through the day?
you receive a customer complaint about a meal you prepared. How do you handle the situation?
your boss changes the special at the last minute. what would you do?
5 employee retention strategies you can put in place today.
Conduct Exit Interviews
Identify Stressors and Eliminate Them4.
Implement Stay Interviews
Keep Communication Open
2.3.
5.
Measure Tenure1.
Questions? Reach out to Stefanie Chicoski | [email protected]