Next generation customer service

  • Published on
    14-Apr-2017

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  • Next Generation

    Customer Service

    Practices

    10

  • The type you cant imagine

    How often do you experience

    WOW customer service?

  • Actions not consistently taken

    Helping businesses to improve

    customer service

    some things stand out

  • Here are 10

    things all

    companies must

    do to improve

    customer

    service:

  • 1 = Never ends

  • Reputation

    builders

  • Everyone represents the customer

    2 = Everyone is a participant

  • A service

    company

    that

    happens to

    sell

    shoes

  • 4 = Customer not all equal

  • Influence customer experience

    5 = Serving customers

  • Customer

    experience

    value

    starts with a

    smile

  • Forget reacting

    6 = Anticipatory

  • Fan loyalty long lasting

    7 = Feedback loop utilization

  • Lets you

    be in touch

    with your

    customer base

  • OK just near time

    8 = Real time

  • Service is a major commitment

    9 = Top notch memory

  • Customers can

    have long

    memories

  • Active listening is essential

    10 = Closed

    communication loop

  • Delight with

    surprise

    responses

  • Remember

    show customer centric

    in everything you do.

    Perception is

    everything

  • Thank You !

    Thank you for joining us!

    Digital Spark Marketing

    mailto:digitalsparkm@gmail.com

  • About Digital Spark Marketing

    WHO WE ARE

    Digital Spark Marketing is a Florida-based marketing services and consulting company that assists clients to become customer-centric leaders. We are skilled in the art and science of marketing, customer engagement/experience design, and technology and innovation for future growth.

    WHAT WE BELIEVE

    Its all about people starting with the customer Start with what exists what is hiding? In co-creation sum of parts is greater than whole Being visual a picture is worth 1000 words Innovation is growth necessity prototyping and testing many ideas

    Digital Spark Marketing

  • Thank You !

    Contact us:

    Mike@digitalsparkmarketing.com

    www.digitalsparkmarketing.com

    Twitter: @mikeschoultz

    607-725-8240

    Digital Spark Marketing

    mailto:digitalsparkm@gmail.commailto:Mike@digitalsparkmarketing.comhttp://www.digitalsparkmarketing.com/

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