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If you aim to build a sustainable business it should be your number one priority to keep the customers happy. No matter if you are in a service or product business there are some things your customers/clients don't want to hear at any cost. If you go through all the previous client/customer conversation chances are you may find where your employees are going wrong. If you want customers/clients to come back, then try to be- - Honest - Open Minded - Straight Forward - Friendly Lets go through a few things which makes your customers unhappy and what could be the alternatives for the same.
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8 Things your Customers Don’t Want to Hear.
If you aim to build a sustainable business it should be your number one priority to keep the customers happy. No matter if you are in a service or product business there are some things your customers/clients don't want to hear at any cost.
If you go through all the previous client/customer conversation chances are you may find where your employees are going wrong.
If you want customers/clients to come back, then try to be-
- Honest- Open Minded- Straight Forward- Friendly
Lets go through a few things which makes your customers unhappy and what could be the alternatives for the same.
Number 1
What They don’t want to hear?
• You don’t qualify for instant support
What you can rather say?
• I will look in to the problem and give you a call tomorrow morning
Number 2
What They don’t want to hear?
• That’s against our policy.
What you can rather say?
• Sir/Madam, while that is against our policy, let me look if we can find a way to accommodate your request.
Number 3
What they don’t want to hear?
• I have a really busy schedule.
What you can rather say?
• I apologize for the delay.
Number 4
What they don’t want to hear?
• We’re really short staffed today.
What you can rather say?
• Let me take the info and look into this for you before the end of the day.
Number 5
What they don’t want to hear?
• I can’t do it, I’m not authorized.
What you can rather say?
• I’ll speak to someone authorized who can call you back asap regarding this issue.
Number 6
What they don’t want to hear?
• I don’t know.
What you can rather say?
• I will find out the answer and get back to you by end of the day.
Number 7
What they don’t want to hear?
• I can’t help you with that, please contact the person (responsible)
What you can rather say?
• Let me transfer you to the correct department
Number 8
What they don’t want to hear?
• You’re the first person who has complained about our service/product.
What you can rather say?
• We know there is room for improvement, so I’m beholding to you for making me aware of the problem.
Conclusion
If you feel that you can still improve the client conversation in your organization, you may want to bring up these suggestions in your next employee or staff meeting.
Also ask your representatives to find out other offensive statements and try to come up with their respected polite alternative.
THANK YOU!
Akash H.
B R A I N S T O R M Where Business becomes a
BRAND!
