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LET’S LOOK DEEPER
Working at EXL
2 | December 10, 2014 | © 2014 ExlService Holdings, Inc.
Our businessOperations management
Insurance
Healthcare
Banking & financial services
Finance & accounting
Travel
Transportation & logistics
Utilities
Analytics
Marketing analytics
Risk & compliance
Operational enhancements
Technology/platforms
Industry platforms
Accounting tools
Automation support
EXL at a glance
EXLS
270+
25.3%
Established
in April
NASDAQ listed
Clients
CAGR from
2006-2013
Professionals
23,000+
1999Named insurance “leader” by
Everest Group
Excellence in
Education winner
URAC accredited clinical
services
Numerous industry
leader awards
Multiple awards
© 2014 ExlService Holdings, Inc.
December 10, 2014
3
Professionals
23,000
Post graduates
2,900+
Analytics consultants
1,200+
Nurses, doctors
& clinicians
800
Lean Six Sigma
Professionals
425+
Actuarial students
70
Attorneys in our legal
support services team
40
MBAs
1,700+
People are our biggest asset
4 | December 10, 2014 | © 2014 ExlService Holdings, Inc.
22,000+
Employees
The EXL journey
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Incorporated in
Delaware
Management, with Oak Hill
Capital Partners and FT
Ventures acquires
EXL from Conseco
Acquired Inductis,
a leading strategy
and analytics
company
Listed on
NASDAQ
Opened 1st
Delivery Center
in Noida
5,500+
employees
Identified as
“Top 100 Hot
Growth
Companies”
Opened
UK Office
12,200+
employees
EXL expands
into Czech
Republic and
Romania
Acquired
Acquired PDMA,
Inc. the maker of
LifePRO
Acquired
Expansion to
Philippines
2014
Acquired
Inception of
EXLerator
Framework
2013
5 | December 10, 2014 | © 2014 ExlService Holdings, Inc.
Delivering where our clients need us:
North America• Corporate headquarters in
New York city
• 7 client management &
business offices
• Multiple technology and
product development hubs
• 500+ onsite professionals and
consultants
Europe• UK client management &
business office
• 200+ professionals in 4
locations
• 13 European languages
supported
India• 18 delivery centers
• Analytics center in New
Delhi area
• Spanish services delivered
from Kochi
Asia• 4 Philippines delivery
centers; URAC
accredited for clinical
• Malaysia SSC for
Japanese & Mandarin
Jersey CityIndianapolis
LondonOlomouc, CZ
Cluj-Napoca, RO
Sofia, BUL
Jaipur, IND
Bangalore, IND
Kochi, IND
Manila, PH
Malaysia
New York, HQChico
Dallas
31 Global delivery locations 25+ Languages supported
Noida, INDGurgaon, IND
Pune, IND
Cebu, PH
Hartford
Richmond
Mumbai, IND
© 2014 ExlService Holdings, Inc.
December 10, 2014
6
© 2014 ExlService Holdings, Inc.
December 10, 2014
7
8Analytics is embedded in everything we do
$1.5 billion saved annually by
identifying attrition causes and
developing retention strategy
$500 million by improving multi-
channel marketing campaigns
350% increase in lead generation
resulting in
$125 million
66% increase in client collection
process
50% increase in campaign
enrollment
EXL looks deeperto drive business impact through integrated
solutions and industry knowledge