RAVENSHAW UNIVERSITY

ORGANISATION BEHAVIOUR & BUSINESS ETHICS- I (BBA – 2.3.20)

ASSIGNMENT

Submitted By :GROUP 2

Submitted To :MRS. LEENA P. SINGH

EMOTIONALINTELLIGENCE

INTRODUCTION TO EMOTIONAL INTELLIGENCE

WHY IS IT IMPORTANT ?

4 COMPETENCIES

ADVANTAGES

DISADVANTAGES

EFFECTS OF LOW EMOTIONAL INTELLIGENCE

GENERAL ADVICE

CONTENTS

Introduction toEmotional Intelligence

Emotional Intelligence (EI) or Emotional Quotient (EQ)

is the ability to…

Understand the needs and feelings of oneself and other people

Manage one’s own feelings

Respond to others in appropriate ways

Person with Low Emotional

Intelligence

Person with High Emotional

Intelligence

Why Is Emotional IntelligenceImportant ?

Increases Team Perfrormance

Increases Leadership Ability

Improves Decision Making

Decreases Occupational Stress

Reduces Staff Turnover

Increases Personal Well-being

Research shows that IQ can help you to be SUCCESSFUL to the extent of 20 percent only in life. The rest of 80 percent SUCCESS depends on Emotional Intelligence (EQ).

As compared to Intelligent Quotient (IQ) , Emotional Intelligence (EI) is 4 times more important key factor for success than IQ.

4 Competencies OfEmotional Intelligence

Self AwarenessSocial Awareness

Self ManagementRelationships

SOCIALAWARENESS

SELF -AWARENESS

RELATIONSHIPSMANAGEMENT

SELF -MANAGEMENT

• Emotional Self-Awareness• Confidence• Self-Assessment

• Empathy• Organizational Awareness• Tolerance

• Inspirational Leadership• Teamwork• Conflict Management

• Achievement Orientation• Adaptability• Emotional Self-Control

Improves relationships with colleagues

Maintains control

Lowers stress levels

Maintains motivation

Enables good communication and an ability to influence others without conflict

Enhances reputation within the team and the organisation

Advantages of usingEmotional Intelligence

Cannot always be learned , though it can be developed

Is sometimes dismissed as being just another management fad

Is ridiculed by people with low levels of emotional intelligence

Disadvantages of usingEmotional Intelligence

Behavioural Issues

Misunderstanding

Negative Perceptions

Emotional Issues

Relationship Destruction

Effects Of LowEmotional Intelligence

REASONING And ACCEPTING

Taking FEEDBACK With Ease

Body Language

Using EMOTIONS Appropriately

Admitting And Learning From Mistakes

Forgiving

General Advice

IF YOU ARE TUNED OUT OF YOUR

OWN EMOTIONS ,YOU WILL BE POOR AT READING

THEM IN

OTHER PEOPLE-DANIEL GOLEMAN

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