1.Questioning Customer Service Santhanaram JayaramSunday, June 24, 12

2. Santhanaram JayaramSanthanaram Jayaram is a BusinessCommunication Coach & speaker with an MBA in International Business who strongly believesin his missionof H.O.P.E , Helping Other People Effectively. Ram has conceptualized a program "C.O.D.E.W.O.R.D for success".Specialty : Customer Service InteractionService BlueprintService RecoverySunday, June 24, 12 3. Going the extra mile Does the service provider regularly exceed standards by going the extra mile to provide outstanding customer service?Sunday, June 24, 12 4. Background Knowledge Is the service provider trained to know the core business and can effectively supply the customers with what they require?Sunday, June 24, 12 5. HelpfulnessIs the service provider helpful and ensures customerrequirements are met?Sunday, June 24, 12 6. Difficult Customers Does the service provider deal with difficult customers with courtesy and respect?Sunday, June 24, 12 7. Image Is the service provider friendly and project a good image and manner to the customer?Sunday, June 24, 12 8. Look at this frame to help you think of morequestions you could ask your service providerto strive for better customer service.Sunday, June 24, 12 9. Stay in TouchRamitup.comSunday, June 24, 12