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On Wednesday, October 13, 2010, the Center for Capacity Building will host "Performance Improvement Strategies," the second pre-session webinar in the HEARTH Academy series. This webinar presented strategies to reduce length of stay in homelessness, new entries into homelessness, and repeat episodes of homelessness, all of which drive reductions in overall homelessness.
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The National Alliance to End Homelessness presents
The HEARTH Academy
Training and tools to help your community achieve the
goals of the HEARTH Act
Federal Goal
• Nobody is homeless longer than 30 days
Performance Measures
• Reducing lengths of homeless episodes
• Reducing new and return entries into homelessness
The HEARTH Act
• Assess how your community performs
• Receive tools to help you implement proven strategies
• Create an action plan for reshaping homelessness assistance
The HEARTH Academy
Implementing proven strategies to end homelessnessHEARTH Academy
Implementation Clinic
Participants in this 1.5 day clinic will assess the performance of their homelessness assistance and implement community-wide strategies to better achieve the goals of the HEARTH Act.
Individualized Consulting
The Alliance’s Center for Capacity Building and other expert consultants will be available to provide customized assistance.
Webinars and Tools
Webinars, tools, and training materials will help communities prepare for the Implementation Clinic and learn about and implement the strategies that help prevent and end homelessness.
Aisha WilliamsCenter for Capacity Building National Alliance to End [email protected]
If you are interested in participating or would like more information, please contact:
Note: The HEARTH Academy is not sponsored by or affiliated with the Department of Housing and Urban Development (HUD) or any other federal agency. The HEARTH Academy is a project of the National Alliance to End Homelessness.
The HEARTH Academy Performance Improvement
StrategiesHEARTH AcademySep 2010 - Apr 2011
Performance Improvement Agenda
Introduce the HEARTH performance measures
Understand key measures, programs, and overall impact
How to measure at a system level
Successful performance improvement strategies
Define performance measurement and improvement
Available at www.endhomelessness.
org
Performance improvement
requires systematic
evaluation of your programs and
system to determine their
impact and guide efforts to
improve results.
HEARTH Act Performance Measures
Reduce the number of people who become homeless
Reduce length of homelessness
Reduce returns to homelessness
Reduce overall homelessness
Increase jobs and income
Thoroughness in reaching homeless population
Other accomplishments related to reducing homelessness
Core HEARTH measures
Reduce new episodes of homelessness
Reduce lengths of homeless episodes
Reduce returns to homelessness
Measures of Homelessness
Average number
of homeless people at any time
=
Number of people who
newly become
homeless each day
x
Average length
(days) of homeles
s episodes
+Number of people who
return to homelessness each day
25 1 40 1,040
Measures of Homelessness
Average number
of homeless people at any time
=
Number of people who
newly become
homeless each day
x
Average length
(days) of homeles
s episodes
+Number of people who
return to homelessness each day
25 1 36 936
Homelessness Assistance Programs
Program
Program
Program
Program
Program
Program
Evaluation
Homelessness Assistance System
Program
Program
Program
Program
Program
Program
Evaluation
System Measurement Challenges
Program
Program
Program
Program
Program
Program
Program
Program
Columbus, Ohio
2009 Performance Families Singles
Reductions in homelessness
6% 4%
Diversion 32% 13%
Length of Stay 59 49
Reentries 0% 1%
Columbus: Performance on Key Outcomes
Columbus, Ohio: A Data Driven System
Performance-Based Contracts
•Pay for performance
•Reward strong outcomes
•Support and expand effective programs
Columbus, Ohio: A Data Driven System
Contracts and Data Quality
• Participation
• Completeness
• Accuracy
Columbus, Ohio: A Data Driven System
Individual Outcome Performance Scores
YES90% or more or
within 5% of numerical goal
NOLess than 90% or
not within 5%
N/ANew and
Unassigned Goals
System/Program Evaluation Ratings
HIGH 75% overall outcomes or
better
MED50% to 74%
overall outcomes
LOWLess than 50%
overall outcomes
Columbus, Ohio: A Data Driven System
Quality Improvement Intervention
•Problem Assessment
•Collaborative Goal Setting and Planning
•Regular Follow Up
Additional Resources
What now?
Examples of What to Measure
Length of Stay • % exiting shelter (for permanent housing) within 30,60, 90 days
Return to homelessness
• % clients re-presenting at or entering shelter within 3, 6, 9, or 12 months of program completion
Prevention / Diversion
• % clients diverted from shelter• % clients prevented from homelessness• % clients entering shelter within 1, 3, 6, 9,
or 12 months of diversion/ prevention
Challenges and Tips
Length of Stay •Examine length of stay for each program •Track persons with multiple program
entries•Use AHAR data for LOS in shelter and
transitional housing
Return to homelessness
Prevention / Diversion
•Determine if prevention recipients entered shelter
•Compare shelter entries for those who received assistance with those who did not
•Compare permanent housing exits from one period with new entries in another period
•Compare HMIS ID’s for old and new entries
Measurement Tools & Strategies
System Performance Measurement Tool
Coming Soon…
Measurement Tools & Strategies
Tool Data you can get Ways to Use
HMIS – “canned reports”
•Entries, exits during the year• Demographic characteristics• Destinations•Missing answers and rates of don’t know answers (important)
•Run the CoC APR for the entire system or a component of the system, such as all shelters• Compare performance programs to component average, or year to year on exits to permanent housing•Evaluate missing data and improve data quality
HMIS custom reports
• Everything in your HMIS (entries, exits, demographics, outcomes, time frames)
Select metrics you are interested in ( for example: exits to permanent housing within 45 days)
Point –in –time Count
Information about total population including chronic homelessness, demographics, etc. at a particular date/week over time
• Look at changes in size of total population and subpopulations over time• Compare to system APR or AHAR for effectiveness of reach of system and with specific populations
AHAR • Population estimates, demographics, points of entry, lengths of stay, system capacity and turnover
• Look at turnover rates for singles and families, transitional housing and shelter•Compare to need from PIT count, to turnover rates of rapid rehousing programs
HPRP reports
• Information on prevention/rehousing population•Costs of financial assistance•Time of assistance•Destinations
•Use to look at persons served, demand for prevention, costs of prevention•Run Coc APR using HPRP data to compare with regular APR – look at differences in population• Look in HMIS for people served in HPRP in other parts of the system
Available at endhomelessness.or
g
Measurement Tools & Strategies
Tool Data you can get Ways to Use
HMIS – “canned reports”
• Entries, exits during the year
• Demographic characteristics
• Destinations• Missing answers and rates
of don’t know answers (important)
• Run the CoC APR for the entire system or a component of the system, such as all shelters
• Compare performance programs to component average, or year to year on exits to permanent housing
• Evaluate missing data and improve data quality
Looking Ahead
Measure
• Gather data & establish baseline
Analyze
• Consider which programs and activities lead to strong performance
• Examine data collection policies and practices
Plan
• Consider where to adjust your program “portfolio” funding or investments to achieve better performance
• Consider policies and practices that encourage high quality data
Contacts:
Norm [email protected]
Aisha [email protected]
HEARTH Academy:
System AssessmentOctober 27 at 2pm Eastern
Resources:
www.endhomelessness.org
www.hudhre.info
