Bupa Gold Plan Sales Brochure

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Bupa Gold Plan Sales Brochure

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  • 1. Your Company guide to a healthier futureB upaI nte r national Bupa International Victory House Trafalgar Place Brighton BN1 4FY United Kingdom www.bupa-intl.comFSA-COMP-SALES-11v10.1

2. Every bit of research, every working partnership andevery decision we make at Bupa International is madewith our customers in mind. The reason that were thehealth insurer of choice for so many organisationsthroughout the world is that we care about the details we believe that employees are the most valuableassets of any business and we go to extraordinarylengths to make sure theyre well looked after.Weve put together this guide to help you understandwhat makes us different from other providers, tointroduce you to our world and to explain why askingus to take care of your workforce could be one of thebest business decisions youll ever make. CONTENTS What is International Private Medical Insurance? p4 Who is Bupa International? p6 How do I know my employees will be well looked after?p8 Why should I be confident in your service? p10 How will Bupas expertise add value to my business?p12 How easy is it to get in touch?p14 Will there be any online support for my business?p16 What do our members say about Bupa International?p18 Can I be sure that your products reflect the needs of my p20 business? Product summaryp24 If I want to join, what do I do next?p27 23 3. W hat isMaking decisions about thehealth of your business is clearlyI nte r nationalimportant, but when youre wellinformed it doesnt have to bedifficult.P r ivate me d ical Wherever your employees are based and howeverinsu r ance ?much they travel throughout the world, its importantto know that they will always be well looked after.After all, when it comes to the health of your businessyou cant take any chances. Thats why the rightInternational Private Medical Insurance (IPMI) is keyfor international companies all over the world and whyit should be a serious consideration for you too.IPMI is very different from travel insurance and it offersa much wider range of benefits than most domestichealth insurance policies. When it comes to yourhealth, it will give you and your employees peace ofmind what ever direction youre business is heading.What makes it unique is that it doesnt restrict you totreatment in one country. Instead it facilitates accessto private medical care all over the world, regardless ofhow healthcare practices may vary from place to place.Wherever your employees are, it ensures geographywont ever get in the way of them getting better.45 4. W ho is B upabupa Facts an d F i g u r es1 0 million I nte r national?The Bupa group now has over 10 million members,including 115 nationalities in 190 countries7, 5 0 0Recognised hospitals worldwide that our memberscan accessoo Bupa International continues to win numerous industry awards for service including Best International Private Medical Insurance provider nine times in the last 10 years at the Health Insurance awards, Queens Award for Export Achievement in 1999 and Queens Award for Enterprise in 2005 and again in 2010oo As a provident association, we have no shareholders to pay, which means that our profits can be reinvested back into the businessoo The Bupa brand, was recently voted a Superbrand by the UK Superbrand Council and is synonymous with high quality private healthcare.oo We have offices in the UK, Hong Kong, Thailand, Australia, Saudi Arabia, India, USA, Denmark, Egypt, France and Spain and are a truly globalThe Bupa group help millions of people around the worldorganisationto live longer, healthier and more productive lives. As a oo We work with an international network ofgroup, Bupa has been looking after the healthcare needs of brokers and business partners throughout theindividuals and businesses for over 60 years and in that timeworld that grows larger every yearthe group has grown to become a truly global company withover 10 million members. We have offices in the UK, HongKong, Thailand, Saudi Arabia, India, USA, Denmark, Egypt,France and Spain and work with an impressive networkof brokers and business partners all over the world. Ourpassion for quality and customer satisfaction has made theBupa name synonymous with great healthcareOur market has grown a great deal since we launchedBupa International in 1971. The world of medicine hasdeveloped, the number of expats has increased andtechnology is unrecognisable to what it was then. And wereproud to say that weve developed too. Were now one ofthe worlds leading international medical insurance providerswith a customer base spanning 190 countries, a network ofover 7,500 hospitals and access to over 200,000 medicalproviders worldwide.6 7 5. H ow d o I know my employees will be well looke d afte r ?When you set up a group plan with Bupa International, youll soon seewhat sets us apart from other international private medical insurers. Weredevoted to health and care, surround ourselves by experts and have a healthyobsession with first class service. From the minute you join, you can relaxknowing that your business is in very safe hands.Experts you can trust: Products that reflect your needs:oo Call centre advisers that can communicate with you in oo Flexible products that mirror your companys the language of your choicerequirementsoo Bupa HealthLine nurses that will give your employeesoo Menu options that ensure you dont pay for anything medical advice any time of day or nightyou dont wantoo Independent consultants that will arrange an expert oo A range of cover options available, including second opinion if your employees are unsure about anypre-existing conditions of their treatment Bupa rewards:A worldwide network of care: oo Bupa Rewards is all about information and engagementoo A network of over 7,500 hospitals and clinics with - keeping you up-to-date with all things Bupa whilst direct settlement agreements for in-patient and day- adding value to your membership case treatmentoo Well be offering health-related news and features,oo Access to over 200,000 medical providers worldwide introducing some of the good causes we are supportingoo Commence pre-authorisation of treatment by and sometimes offering the opportunity to win some telephone, fax, email or iPhonereal treats. Its our way of reminding your employeesthat were not only here for the difficult timesTechnology you can rely on:oo Online access that allows you to monitor your group account details and your employees to monitor their individual membership and claims* informationoo An abundance of health and wellbeing support including online health-assessments, a web-chat facility and a range of social media accountsoo A facilities finder app that lets your employees know instantly where they can go for treatment, anywhere in the world*MembersWorld may not be able to track claims in the USA as a third party is used here.89 6. W hy shoul d I be As soon as your employees become members of Bupa International, theyll confi d ent in you r find taking care of their health has never been easier. We worry about the details so that your employees se r vice ? dont have to and wherever theyre heading, they can relax knowing that were never far away.Bupa Participating hospitalsA dedicated point of contactBupa Internationals Medical CentreSpeaking your languageAll Bupa International members have access to over 7,500In certain cases if a member is undergoing lengthy or complex When you or your members call our medical centre for With over 10 million members throughout the world,recognised hospitals and clinics throughout the world.treatment, they will be allocated a Bupa International case the first time, youll appreciate what we mean by first classincluding 115 different nationalities in 190 different countries,Alternatively your employees can also visit any other manager who will oversee their stay in hospital. As well as service. Its available on the phone 24 hours a day, 365 daysthe Bupa Group know all about communicating in differentrecognised hospital or clinic of their choice.answering any questions, the case manager will speak to a year to support the healthcare needs of your group. When languages. When your employees call the Bupa Internationalthe consultant and discuss the patients care needs to make they call, theyll speak to someone who is medically trained,medical centre, theyll have access to multi-lingual expertsPre-authorising treatment sure they get the appropriate treatment.who can understand their situation and who will give themwho will be able to assist them in their language of choice.Whenever your employees need to go for a consultation advice, support and assistance.or treatment, theyll find our claims process simple, Settling invoices directly We handle telephone calls and queries in any one of over 30straightforward and incredibly reassuring. All we ask is that Nobody likes unnecessary paperwork, so wherever possibleAs well as pre-authorising treatment for your employees, different languages. And if for some reason we do not have athey let us know beforehand so that we can pre-authorisewe try and settle bills directly with the provider. If your the medical centre can also help them to locate an fluent speaker of a particular language available, we simplythe details. They can contact us by phone, email or fax all employees have in-patient or day-case treatment at one of appropriate hospital or consultant. Where possible, theyllcontact a service that simultaneously allows members toof which are available 24 hours a day and we will alwaysour participating hospitals, its unlikely that theyll ever be even book any necessary appointments and if it helps,communicate with us in their native language. After all, theconfirm their cover in writing to give them complete peaceasked to settle an invoice themselves, for eligible treatment.explain any treatments in more detail. In fact, they support last thing anyone needs in a medical emergency is a lack ofof mi