Awareness & actual usage of E- Banking

Presented By :-Archana Sharma

SYMMS (Finance)Roll No:-91

Introduction Objective Company profile Mediums of E-Banking Advantages Disadvantages Research methodology Findings Conclusion

CONTENTS

E-Banking

Electronic Banking in simple terms means it does not involve any physical exchange of money, but it's all done electronically, from one account to another, using the Internet. Internet banking is just like normal banking, with one big exception. You don't have to go to the bank for  transactions. Instead, you can access your account any time and from any part of the world, and do so when you have the time, and not when the bank is open. For busy executives, students, and homemakers, e-banking is a virtual blessing.

To examine the reach of internet banking

To analyze awareness among customers using internet banking

To identity the level of security among customers in using these services

To find out the popularity of the internet banking service in customers as

users and non users.

OBJECTIVES

STATE BANK OF INDIA(SBI)

SBI Internet Banking service has made it completely easy for the customers to carry out a number of activities with their bank account. Today, you can check your account balance, get account statement, make third party transfer or keep track of your transactions with the help of SBI Bank Internet banking facility. SBI Bank online banking service allows the customers to enjoy a number of online products and services that include;

Bill Payment   E-Payment   Fund Transfer Cheque Book Request Account Opening Request

COMPANY PROFILE

ATM (Automatic Teller Machine)

Phone Banking

Mobile Banking

Internet Banking

Payment Cards (Debits/Credit Card)

MEDIUMS OF E-BANKING

Advantages & Disadvantages of E-banking

Advantages Disadvantages

Better rates Ease of use Services and tools  Mobility Electronic transfers Environmental friendliness Security alerts

Diminished relationships Lack of comprehensive or

special services  Transaction issues  Security issues

E-banking has created transformation in banking structure, business process, work culture and human resource development. E-banking has affected productivity, profitability, work culture and efficiency of the banks to a large extent.

Primary data: Data obtained from the internet Data collected from books

Secondary data: Data collected from various sites

Research Methodology

Majority of the respondents are having higher education background(post graduate or graduate). This infers that there is a strong correlation between the education and banking operations.

Security issues are one of the challenges for implementation and development of e-banking.

In spite of so many facilities that Internet banking offers us, we still seem to trust our traditional method of banking.

It is found that some bank customers have not adopted e-banking services as they do not trust the internet as a channel for banking and it is complicated to use as well as they cannot afford the Internet fee.

FINDINGS

The strategy of bank is to provide value added services and products to the consumer.

The main aim of E-banking is to making transactions through online poses and make customer more beneficial.

E-banking is a generic term for delivery of banking services and products through electronic channels, such as telephone, internet, and cell phone, etc.

In future, the availability of technology to ensure safety and privacy of e-transactions and the RBI guidelines on various aspects of internet banking will definitely help in rapid growth of internet banking in India.

CONCLUSION