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“Western European retailers will invest slightly more than $129 billion by 2019 in IT solutions
and services”
IDC Retail Insights helps to ensure that with such high stakes, IT investments have the maximum business impact, improve
competitive positioning, and mitigate risk.
Customers Equate Brands With ExperiencesExperiences Are The Real Coin
Plan, Act, Monetize
© IDC Visit us at IDC.com and follow us on Twitter: @IDC
Source: IDC Retail Insights Western European Consumer Survey, 2015
“On The Go”
Understanding Customers’ Behaviors 5 «I» Shopper
Informed
Instrumented
Interconnected
Immediate
In-Place
© IDC Visit us at IDC.com and follow us on Twitter: @IDC
What digital transformation initiatives is your organization implementing in 2016?
New online and mobile sales channels69%
Information consolidation and analytics 60%
Infrastructure modernization 51%
Source: IDC Retail Insights Survey, 2016; Western Europe; N=535
What is the role of the store network in your organization’s omni-channel transformation beyond selling local stock?
Showroom (endless aisle) 1Value added fulfilment services
(e.g. click&collect; online returns) 2Fulfillment center for online orders 3
Source: IDC EMEA DX Survey, 2016; Western Europe
Mobile, Online, Analytics And Store Transformations Are The Short-term Priorities In Europe
© IDC Visit us at IDC.com and follow us on Twitter: @IDC
MAINTENANCE
NEW INVESTMENTS IN 2016
Source: IDC EVM Annual Survey, 2015, Western Europe
MaxMin
POS systems
Payment systems
Self-checkout systemsSelf- scanning systems
/ Kiosks
e-Commerce plat -forms
Content Management
Non-interactive Digital signage systems
Interactive digital signage systems
Retail-specific clien-telling
mobile devices
Store related IoT technologies
Customer Loyalty Offer Management
Customer, order, & inventory Analytics
Merchandise /Category management
Price / Promotion management
Inventory man-agement
Logistics & fulfilment management
Warehouse man-agement
Order managementSupply-chain management
Loss / Theft prevention systemsDigital security so-
lutions for customer data
Customer Mobile applications
PLM applications
Max
Min
Leadership Transformation
Omni-Experience
Transformation
InformationTransformation
Operating ModelTransformation
WorkSource Transformation
28% of total DX technology spendingIn 2015
19% of total DX technology spendingin 2015
49% of total DX technology spendingin 2015
3% of total DX technology spendingin 2015
Worldwide, $1.3T will be spent on technology for digital transformation initiatives in 2015
© IDC Visit us at IDC.com and follow us on Twitter: @IDC
1% of total DX technology spendingin 2015
2015
Source: IDC, Digital Transformation Spending Guide, 2015
© IDC Visit us at IDC.com and follow us on Twitter: @IDC
System of Record
Compliant Reporting Process drives Information CFO domain
Modernize
Innovation Platform
Digital Twins Information drives process LoB domain
Build
Industry Clouds
Distributed transactions Information Channel Ecosystem domain
Monetize
3 Architectural Constructs
© IDC Visit us at IDC.com and follow us on Twitter: @IDC
@IDCInsightsEMEA
Ivano OrtisAVP,IDC Retail Insights
[email protected]+39 02 28457 366
IDC Retail Insights EMEA
IDC Community