Implementation strategy 702010

Learning and change at work 70:20:10

Implementation strategy

CasCasKas Burger

www.cascas.nl Blog: www.kasburger.blogspot.nl Tel. 06 51829114

http://www.cascas.nl/

http://www.kasburger.blogspot.nl/



Urgency learning at work

• Develop talents is Key

• Innovation and learning is key to survive

• Learning results should be higher

• Learning should support business in speed

• It should be cheaper

• Managers have not enough time to support their employees with learning

• Engagement employees is low

• Learning in training often fails


Serious learning (A(s)TD, 2014)

Characteristics serious learning:

• Performance focused

• Meaningful to learners

• Engagement driven in social networks

• Values authentic contacts

• Realistic decisions

• Individual challenges at work

• Spaced practice

• Real world consequences


Questions• How to organize:

– informal learning and learning at work? – the learning organization ?– learning in a business in speed ?

• What to do so that people will give each other feedback at work and ask for feedback.

• How to facilitate sensemaking for knowledge generation ?

• How to avoid that learning means an extra workeffort for managers?

• What to do so that people learn from day-to-day workexperiences?

• How to change behaviour patterns and convictions?

• What to do, so that learning sustains? Do you join?


Why training fails

• 80% of performance problems are organizational and not linked to

knowledge and skills (Jennings, 2014);

• Connections with peers and context are not established;

• People forget quickly, repetition is not organized (brain theory);

• Evaluation is focused on learning metrics, no business metrics;

• Transfer problems, in particular in case of behaviour;

• Training is not learning in the speed of business.

Learning is not connected in the workplace!!


Traditional learning model design

Kick-offPersonal

intakeevent 1 event 2 event 3 Kick-out

Personal business assignment

Online learning and community

Conversation with manager

Intervision

Prepa-ration


A dream and a new paradigm !

• Best practices are scarce !• What means embedding and extracting learning in work?

• With a vision and a design for the future, develop your strategy and subsequently assess the role and contribution of L&D professionals and external suppliers to arrive at the destination: embedded and sustainable learning in work

• CasCas presents a design and an implementation strategy.

Embed and extract learning in work

70:20:10(Charles Jennings)

High performance


Learning embedded in work

• Learning via team and groups – learning is social and teammembers are key to sustain learning

• Strategy deployment, team challenges and results.

– Learning embedded in performance cycle (HR cycle)

• Learning by doing and organization of experiences

• Unlimited access to online resources

• Learning is social: role mentor, Enterprise social network (ESN) and CasCas !!

• Role and support by manager

• Peers and manager support workers to learn from day-to-day work activities

• Learning climate and culture; Learning principles are important in organization of work


Team and work design

• Team or group is the centre for learning and change

• Team targets (challenges)

• Team is key to sustain learning

• Work together and learn together

• Have conversations, face2face and in a social network!

• Reflect and share about learning experiences in your team

• Facilitate and empower to give feedback in work

• Knowledge development in your team(s)

Start

meeting

Team

Performance meeting

Team

Performance meeting

Team


Results and performance

• Start with organizational results and performance; strategy deployment

• Consider to start with a change project (urgency)

• Determine team challenge and personal challenges

• Measure organizational, team and individual results, using KPI’s

Start

meeting

Team

Performance meeting

Team

Performance meeting

Team

Adjust personal challengesProgress teamchallenge

Determine: Teamchallenge(s)

Personal ChallengesLearning objectives


Results

EvaluationMeasure output

Celebrate successes


Embed learning in performance and HR cycle

• Assess team challenges

• Assess team learning objectives

• Assess personal challenges, linked to team challenge

• Assess personal learning objectives

• Monitor progress in team meetings

• Monitor individual progress, supported by mentor and

teamleader


Do it!

• Learning by doing

• Organize experiences

Start

meeting

Team

Performance meeting

Team

Performance meeting

Team





Results


Celebrate successes

Action Action


Unlimited access to learning resources

Learning resources are accessible and relevant

• Enterprise social network and CasCas

• You tube channel and E-learning modules

• Digital university – knowledgebank

Action Action


Celebrate successes

Results




Start

meeting

Team

Performance meeting

Team

Performance meeting

Team


Coaching mentor

CasCas CasCas

Coaching mentor

You tube You tube

ESN ESN

E-learning E-learning

Knowledgebank Knowledgebank


Learning is social

• Conversations

• Collaboration

• Share experiences

• Feedback, interact and use arguments

• Make sense


Use Enterprise social network

• Engagement driven in social networks (+ gamification?)

• Knowledge development via groups and social learning

• Online communication and interaction

• Online communication is transparant

• Knowledge sharing is social and valued in the community

• Knowledge generation

• Facilitate sense-making

• Role community leader


CasCas - appSupports personal learning and change at work

• Personal learning objectives

• You are owner

• Explicit intentions and organize experiences!

• Psychological contract

• Feedback by mentor and eventually a coach

• Support / feedback by peers

• Role of teamleader: manage learning employee– planning, monitoring and evaluation


Mentor (coach)At least 1 person dedicates time for you and is for you!

Support learning processes by mentor(buddy):• Feedback on learning objective • Feedback about choice learning activities;• Feedback on reflections worker;• Suggestions about follow-up activity.

Organisation: • Choice mentor by worker• Organize and facilitate time investment mentor• Short training mentor

Criteria for choice: • A colleague, not someone form HR• Affinity with support (likes to help)• Makes trust and safety true• Has the courage to be critical based on respect


Role Teamleader and Manager

Involve teamleader and his/her manager; they are Key !!

• is process owner team learning process;

• explains performance evaluation criteria;

• stimulates learning from day-to-day activities; learning is on the

agenda continuously;

• shows desired behaviour (modelling);

• creates challenging workplace and projects for each worker;

• creates favourable work conditions;

• monitors ‘doing’ and manage learning by employee;

• sustains learning experiences

No extra time investment is asked with regard to learning employee


Action

Teamleader and department manager

Action

Coaching mentor

CasCas CasCas


Celebrate successes

Results




Start

meeting

Team

Performance meeting

Team

Performance meeting

Team

Coaching mentor

Monitoring teamleader

Conversation manager

teamleader

Coaching Teamleader by

manager

Coaching teamleader by

manager


and teamleader


You tube You tube


ESN ESN

E-learning E-learning

Knowledgebank Knowledgebank

E-portfolio E-portfolio


Klik om de stijl te bewerken

Implementation journey


Conditions

• Is management willing to organize learning in work?

• Does management actively support learning in work?

(resources, communication)

• Is learning key in your business? (knowledge company /

innovation),

• Is management interested to organize workprocesses

according to the principles of learning;

• Time and resources are organized and available?

• Involve manager and teamleader

• Reconsider role L&D-professional


Implementation journey 70:20:10*

• Considering– build a deeper understanding of the model and considering its value to

help you respond to your organization’s key drivers and specific challenges.

• Developing– build your business case, agree on principles, engage stakeholders

and consider your readiness to implement.– Look for an enthusiastic and motivated department manager

• Planning and preparation pilot– develop your strategy, plan the governance structure and operation,

identify methodologies, technologies and processes and consider piloting and communications planning.

– prepare team leader(s) and department manager– train and coach L&D professionals– develop learning resources– prepare community leaders

* Adapted from : 702010 forum

https://www.702010forum.com/


• Piloting– run pilots and plan the details of 70:20:10 implementation using

mitigation guides to understand and manage risks– run workshops to better understand resourcing implications.– communicate results

• Implementing– determine metrics and analyze waste in existing processes, – work with sponsors to enroll line leaders to develop others, – build a robust communications strategy and change management

plan.

• Embedding– integrate 70:20:10 more deeply within operating rhythms, – broaden experiential and social learning, – further develop line leaders and L&D capabilities – work to create a culture of learning innovation and continuous

improvement.


Process interventions L&D• Train teamleaders on-the-job

– how to organize and facilitate team events.

– how to facilitate learning from day-to-day activities. Link to team meeting.

– how to share know-how; using knowledge jams.

– ……..

• Workshops for workers:

– Strengthen learning capabilities: giving feedback, assess relevant (learning)

activities and how to organize and do reflections.

– how to organize and practice sensemaking.

• Coach the manager how to create appropriate conditions;

– for example challenging workassignments and supportive learning climate.

• Short training for mentors how to support peers.


Action

L&D interventions implementation journey 702010

Action

Coaching mentor


CasCas CasCas

Training…… Training……

EvaluationMeusure output

Celebrate successes

Results


teamleader


managerWorkshop


and teamleader



Personal Challenges andLearning objectives

Start

meeting

Team

Performance meeting

Team

Performance meeting

Team

Coaching mentor


You tube You tube


ESN ESN

elearning elearning


manager

Knowledge bank Knowledge bank

Coaching Coaching CoachingCoaching

L&D L&DL&D

Workshop Workshop Workshop Workshop


L&D prof. supports team sessions

Meetings:• Starter team meeting

– Topic: strategy deployment, peer support• First performance team meeting

– Topic: feedback, reflection and assess activities• Second performance team meeting

– Virtual feedback and knowledge generation

Other activities:• Keep learning resources up-to-date;• Community leaders support Enterprise social network;• Organize open theatre- incompany ‘Tedx’;• Communicate• ……….


End

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06 51829114

www.cascas.nl

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Change behaviour: Do it!!

• Asks doing continuously and once a breakthrough will be established

• Keep moving and build on small wins.• It is not always fun and means struggling.• You need other people and support.

So: • Organize application of new behaviour at work;• Make short term actionplans and organize repetition;;• Worker describes activities him or herself; • Someone is supporting you: a mentor or buddy.

Sources: behaviourism and brain theories


Recruiting & HR

Implementation strategy 702010