HR's Role In Employee Performance

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HR‘s Role in Employee Performance



Rusty LindquistVP Strategic HR Insights

BambooHR

Mykkah HernerHead of Professional Services

PayScale



Why performance matters.Why HR should care about performance. WHYWhat is performance?What are the drivers? (And which belong to HR?)WHATHow to leverage the drivers.How to know when to push vs. pull.How to not cross the line.How to get started.

HOW



performance matters.WHY



Higher employee engagement40%Lower turnover25%Growth in customer loyalty18%Boost to productivity15%

Done Right (Mind Gym):



Increase in performance91%Increased revenue / employee84%Decreased cost of hire84%

Done Right (Talent Management LLC):



performance matters.

Employees + Strong Performance =

In short:

Company Success



“All the assets of an organization, other than people, are

inert. They are passive resources that require human

application to generate value. The key to sustaining a

profitable company or a healthy economy is the productivity

of the workforce.” —The Impact of Strategic Human Resource Management on Organizational Performance



WHY HR should care…and not just managers



U.S. workers are dissatisfied with how their performance is reviewed.4/5Say that annual performance reviews are not an accurate appraisal of an employees work.46%Psychological studies have found that at least 30% of the way performance is currently reviewed actually results in decreasing employee performance.30%

Doing it wrong



WHAT is performance?



What is performance?

HR’s definition:




Performance indicators:




What performance isn’t(being busy vs. making progress)



What are the drivers?

INTRINSICVS

EXTRINSIC



• Compensation– Base Pay– Incentive Plans– Commissions– LTI– Spot Bonus– Other Bonus– Non-Cash Incentives

• Tools• Benefits• Rewards

What are the drivers?

• Culture• Purpose/Mission/Vision• Recognition• Autonomy• Fulfillment• Engagement • Personal/Professional Development• Work-Life Balance• Meaningful Work• Opportunity to Impact• Leadership

Intrinsic Extrinsic



When should I use

INTRINSICversus

EXTRINSIC



belong to HR?Culture

Purpose/Mission/Vision

Recognition

Fulfillment

Engagement

Personal/Professional Development

Work-Life Balance

Compensation

Benefits

Rewards

WHAT drivers



How to

LEVERAGE DRIVERS



How to know when to

PUSHversus

PULL



cross the lineHow to NOT



HOW to get started

“What gets measured gets managed.”—Peter Drucker



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HR's Role In Employee Performance