Upload
expedite-hr
View
65
Download
5
Embed Size (px)
Citation preview
Tuesday 26 April 2016
Amina Graham: Executive Director of Corporate Services Chloë Marsh: Head of Engagement
Who we are
“Excellence is the gradual
result of always trying to do better”
A shared sense of purpose
Together we can achieve amazing
things
I can be
myself, but
better! I trust the
organisation
and my
manager to
do the right
thing
I make a meaningful
difference
My personal
development is
important to the
company
I am trusted to make
things happen and
encouraged to be
innovative
I’m proud
to work
here
A great place to work
Digital recruitment can be fun and personalised!
Great first impression
Creative workplace
A stimulating environment
Competitive rewards
Staying connected
Keeping it real
Building trust
Empowering our people
Innovative approach to learning
● Deal or No deal
● Consequences
● Murder mystery
● Bootcamps
● Look who’s…..
● Fantastic feedback
Climbing Frame opportunities
Inspirational leaders
“Good leaders create
followers, great leaders create
leaders”
A commercial perspective
Leaders at all levels
Not living in a bubble
Purposeful volunteering
● Dolly Parton Imagination library
● Digital Champions
● Mentoring
● Duke of Edinburgh
Skills sharing across the generations
Nurturing young talent
Adding social value
Better lives not just better homes
Trust results 2016 GPTW
Credibility Respect Fairness Pride Camaraderie
The RHP Group 96% 96% 94% 96% 97%
UK Customer
Service Index
74% 72% 74% 75% 78%
Making a difference 2011 2012 2013 2014 2015
Employee satisfaction 88% 93% 91% 91% 97%
Very satisfied employees 26% 52% 59% 61% 75%
I feel proud to work for RHP 74% 90% 90% 89% 96%
I believe I can make a valuable contribution to the success of RHP
n/a n/a 95% 91% 96%
I have confidence in the leadership skills of my manager
78% 84% 82% 85% 94%
Feedback from my manager helps me to improve my performance
71% 75% 82% 83% 93%
The training I get is a great benefit to me personally and professionally
77% 79% 80% 81% 89%
Voluntary turnover 18% 9% 7% 11% 10%
ST sickness % 1.5% 1% 1% 1% 1%
Recruitment cost £176k £123k £100k £100k £100k
Making a difference to our customers • Nearly 50% very satisfied customers
• 1st for friendliness in the UKCSI survey
• Sector leading core performance
• Less complaints dealt with more quickly
• Sundown culture
• 75% customers think RHP is easy to do business with
• More new home secured
• 300 customers into work or job related training
Making a difference to our business • In the last 5 years our operating surplus has increased
from £13M to £18.6M (+43%)
• Extending our reach - first provider in our sector to deliver
a full suite of digital services
• AA credit rating – highest in the sector
• Securing £175M from our own named bond issue at the
lowest price ever achieved in the sector
• Achieving development status in our own right
• Top of league in sector innovation survey –Dolphin Index
• 2015 IiP Gold Employer of the Year
• 2015 CIPD overall winner and winner of best employee
engagement strategy
Gravity can’t hold us down!
Tweet us to let us know what you think
@rhp_uk