ALLEN REALTY LTD582 Great South Road, Greenlane, Auckland 1546 | Phone 09 525 2503 | Fax 09 525 2508

www.allenrealty.co.nz

Auckland’s award winning property managers

Landlord’s HandbookINFORMATION ON ALLEN REALTY’S PROPERTY MANAGEMENT SERVICE

A PROPERTY MANAGEMENT REPUTATION YOU CAN RELY ON

R E I N ZAWA R DWINNINGP R O P E R T Y

2011–2014

M A N AG E R S

LANDLORD’S HANDBOOK2

Dear Property Investor

Thank you for the opportunity to provide information on our services.

This handbook contains information on our award winning fees and services. More information can be found on our website at www.allenrealty.co.nz including Landlord Services, The 10 Reasons to Choose Allens, Rent Arrears Policies and FAQs. You can also watch our new Landlord Introduction Video which outlines information about our services and what you can expect. With over 25 years experience we are confident that our property management service is among the best in New Zealand and our 60 day money back guarantee supports this.

At Allen Realty our focus is to manage your property as if it were our own. We can structure a customised management service to suit your needs where you choose the level of service you require, allowing you the flexibility to be as hands-off or hands-on as you want—adding value to your investment and avoiding unnecessary costs. Flexible aspects of our service include (but are not limited to) the desired lengths and terms of your tenancies, payment frequencies, inspection cycles, maintenance limits, special conditions and much more.

If you would like us to proceed with managing your property we require a signed property management authority which is included with this landlord handbook. Alternatively if you require any additional information or you would like to meet with us to discuss our services in more detail please contact us at any time.

We look forward to being of service to you.

Regards

Simon Allen 2013 REINZ Business Development Manager of the Year2012 REINZ Business Development Manager of the Year Runner Up2011 REINZ Residential Property Manager of the Year

Allen Realty Ltd | CONTACT US T 09 525 2503 ext 706 | M 021 325 880 | F 09 525 2508 E simonallen@allenrealty.co.nz Follow Allen Realty on: FACEBOOK facebook.com/AllenRealtyPropertyManagement TWITTER twitter.com/AllenRealtyLtd

3LANDLORD’S HANDBOOK

Contents

Who we are 4

Why do you need a professional property manager? 5

Why should YOU CHOOSE Allen Realty? 6

What we do, we do best! 7

What our clients say 10

What does our property management fee cover? 11

Frequently asked questions 12

LANDLORD’S HANDBOOK4

Allen Realty is a specialist property management company managing residential rental properties Auckland wide. We offer a dedicated and unique service from our centrally located branch in Greenlane. Owned and operated by successful business partners Pat and Cathy Allen, along with son Simon who was awarded New Zealand Business Development Manager of the Year 2013, Business Development Manager 2012 runner up and Property Manager of the Year 2011 at the annual REINZ Awards for Excellence. Allen Realty is family oriented and dedicated to providing a comprehensive and customised service to landlords.

Allen Realty has over 25 years experience and is a market leader in developing "cutting edge" property management systems and procedures. We manage portfolios of property valued in excess of $400 million dollars. Our clients live locally, in other New Zealand centres, and many live offshore. A commitment to a high level of communication is the focus of our service in order to maximise clients’ investment returns. After all that’s what it’s all about—protecting your asset and maximising your return!

We have no doubt that by choosing to list your property with Allen Realty you will receive a superior service, joining thousands of our current satisfied customers. And we are happy to "put our money where our mouth is" with our 60 day money back guarantee.

At Allen Realty we never forget we are working for you, the landlord. The tenant is a customer and is treated in a professional manner and is an invaluable part of the

equation, but we are always conscious of who we are actually employed and paid by and who our contractual fiduciary duty relates to.

As a leading Auckland property management company, we offer clear lines of communication between our property managers and landlords to ensure an efficient and proactive management service is provided, maximising all aspects of the property’s performance.

We invite you to visit our website for lots of valuable information including The 10 Reasons to Choose Allens, Rent Arrears Policies and FAQs.

Check out the Landlord Services section of our website and also take the opportunity to request a FREE property management consultation and subscribe to our free regular monthly newsletters which aims to educate investors on all things property.

Who we are

Since 1986 Allen Realty has been assisting investors to rent, manage and maximise their residential real estate assets throughout New Zealand

5LANDLORD’S HANDBOOK

Have time to do the things you love whilst ensuring your asset is managed by a specialist with proven results. Maximise your returns, minimise stress and save time and money—let the professionals deal with your day-to-day property management and rental issues!

The management of a rental property is like planting a seed. If left unattended it may grow but can take shape of its own. But if you nurture, water and feed it, it will usually grow stronger allowing you to shape it and encourage maximum yield. Successful property management involves constant input and it goes without saying that the more you put in, the more you will get out.

Whether you’re a long time investor with one property for retirement income, or perhaps you have multiple properties, or even if you’re just starting out, property management can be a full time job.

Managing and selecting tenants who are best suited to your property is a specialised skill that you don’t want to learn the hard way. Landlords have many legal responsibilities and obligations which

are increasing year by year. Allen Realty property managers are experts in tenancy law and will protect your investment and reduce your risk. Let us put a plan in place to efficiently manage your property including marketing plans (to ensure minimal vacancies), rent arrears management (to ensure rents are paid), ongoing inspections (to check on tenants and identify repairs and maintenance) and regular rent reviews (to ensure a maximum market rent).

Let a dedicated professional manage your property today and ensure that your investment is given the focus it deserves!

Why do you need a professional property manager?

Professional residential property management is a totally separate and highly skilled area of real estate that demands well qualified and experienced personnel plus an effective and systemised approach to management.

LANDLORD’S HANDBOOK6

SPECIALIST

Allen Realty is an AWARD WINNING PROPERTY MANAGEMENT SPECIALIST company. We have been recognised for excellence in industry awards by the Real Estate Institute of New Zealand in 2011, 2012, 2013 and 2014. All of our resources are focused on providing the best property management service to landlords.

RELIABILITY

With OVER 25 YEARS EXPERIENCE in Auckland residential property management, our service is time-tested with proven results. Backed by qualified staff who receive on-going training, and with excellent systems in place, you can be reassured your investment is in good hands. When you choose Allen Realty you can be assured that your property manager is fully trained and experienced in all aspects of property management.

SECURITY

All rent payments from tenants paid are directly into an AUDITED TRUST ACCOUNT so you can be assured your income is secure. And you can check payments any time with our 24/7 Online Statement Access. Allen Realty is a member of the Real Estate Institute of NZ which ensures its members commit to the highest standards of service.

POINTS OF DIFFERENCE AND FLEXIBILITY

Unlike other companies Allen Realty offers a customised property management service where YOU CHOOSE the level of service you require, allowing you the flexibility to be as hands-off or hands-on as you want—adding value and avoiding unnecessary costs. We don’t offer a "one size fits all" service and we customise the service to suit your individual goals and objectives. Our experienced property managers will guide you along the way but ultimately you decide if you would like input on tenant selection, frequency of inspections and rent payments, rent reviews and tenancy terminations.

Our tenants are our customers too! We acknowledge that our tenants are a very important part of the equation and we put an emphasis on careful tenant selection. Once the right tenants are found we offer them a lot of additional support and resources to encourage them to stay long term.

Our goal is to ensure a great customer service to all of our tenants with a high level of communication and accessibility. This commitment helps to build great relationships and encourages long term tenancies. Tenants are an invaluable part of successful property investment and we believe in providing them with great customer service to make them feel valued! New tenants are provided with a Tenant Handbook outlining the most important obgliations of their tenancy, and have access to an induction video. Our online Tenant Resources includes a new Tenant Budget Tool which assists tenants plan for their expenses. We also offer tenants assistance in setting up utilities accounts, insurance, cleaning and provide free Sky TV installation. Happy tenants are long term tenants!

Why should YOU CHOOSE Allen Realty?

Have the flexibility to stay involved with your investment where YOU CHOOSE the level of service you require

R E I N ZAWA R DWINNINGP R O P E R T Y

2011–2014

M A N AG E R S

7LANDLORD’S HANDBOOK

COMMUNICATION

We are proud of our quality communication to both landlords and tenants. This is the key to our service and we keep our clients fully informed with regular calls, emails, letters and updates. We will advise you promptly on all matters of interest which affect your investment. YOU CHOOSE your preferred means of contact so we can make it easy for you! Landlords don’t like surprises so our service is designed to keep you fully informed.

We respect our tenants’ privacy and value their tenancies as an important part of the equation. Customer service is paramount. By educating and informing our tenants we help develop successful long term relationships and avoid unnecessary vacancies.

MARKETING YOUR PROPERTY

We focus on securing the highest quality tenant for your property using proven marketing techniques and careful tenant selection. All properties are uploaded to multiple websites including the Allen Realty website, Trade Me and Realestate.co.nz. We also often use local newspapers and other publications. Our prospective tenant database gets all new listings that meet their criteria emailed to them daily. If your tenants confirm they will be vacating then you can be assured that we will begin marketing your property ASAP to ensure minimal vacancies in between tenancies.

TENANT SELECTION

We follow strict protocols when screening tenants including credit checks, thorough reference checks and Tenancy Tribunal database checks. This ensures that tenancy applications that don’t meet our criteria are declined. YOU CHOOSE if you would like to authorise all tenancies or leave the final decision to the property manager.

TERM OF TENANCIES

We offer both periodic (month to month tenancies) and fixed term (eg 12 month) tenancies. Periodic tenancies have a start date and no end date and can be terminated by either party giving the appropriate notice. Fixed term tenancies have a start date and a termination date and cannot be terminated prior to the termination date unless there is an agreement reached between both parties. YOU CHOOSE if you would like us to secure a periodic or fixed term tenancy. Your property manager will complete all relevant legal documentation including tenancy agreements, bond lodgements and condition reports.

FREQUENCY OF INSPECTIONS

As part of our service we provide digital property inspection reports. Our initial inspections (condition reports prior to tenants moving in) and bond inspections (condition reports at expiry of tenancies) which are included in your fees. Maintenance inspections are recommended while tenants are in occupation and YOU CHOOSE quarterly (required by some insurers), six monthly or yearly frequencies. Following each inspection you will receive a report on the condition of the property and any maintenance issues. We believe regular inspections can help keep maintenance costs down by being proactive and dealing with small issues before they become problematic. You can change your inspection frequency as your needs change.

METH MANAGEMENT SERVICE

Our Meth Management Service is for landlords who require extra protection for their investment. A certified Meth-free property ensures tenants a safe living environment.

What we do, we do best!

LANDLORD’S HANDBOOK8

MAINTENANCE

Our flexible service means YOU CHOOSE if we arrange maintenance on your behalf or you can stipulate a maintenance spending limit (eg. any repairs over $200 to be authorised by owner first). Alternatively choose to have no repairs and maintenance undertaken without your prior approval. If you request this, we guarantee to phone/email before we fix unless it is an urgent issue that we are required to take action on to prevent further damage to the property, neighbours or occupants! This ensures that there will be regular cashflow and no unnecessary costs being deducted. We use a variety of contractors who are reliable, consistent, and cost competitive, and can provide quotes on most major maintenance issues. By having a focus on communication we ensure that there are no surprises at the end of each week/fortnight/month when you expect to receive your rents.

RENT ARREARS

Allen Realty has a zero rent arrears policy. Rent arrears are minimised through highly effective arrears control which is carried out daily. If tenants miss a rent payment then a comprehensive system is followed to ensure any missed payments are followed up and remedied promptly. This may include phone calls, text messages, emails and legal notices. Allen Realty will fulfil all obligations under the Residential Tenancies Act and ensure any Landlord Insurance obligations are followed to ensure prompt recovery of any debt. If tenants do not remedy missed payments quickly then we will make an application to the Tenancy Tribunal to recover all debts and terminate the tenancy if need be. Careful tenant selection ensures we reduce the likelihood of arrears problems, but if your tenants get into rent arrears you will be notified and updated throughout the process.

FREQUENCY OF PAYMENTS

Rent is payable weekly or fortnightly in advance by the tenant into our audited Trust Account. This rent is paid directly into your nominated bank account, and YOU CHOOSE to receive these rent payments from us weekly, fortnightly or monthly. You can change your payment frequency as your needs change. On the first working day of each month we send you a statement accounting to you for the rent and management fees, along with any other disbursements for the month. This can be sent electronically via email or in the post, and you can also access your statements at any time using our free 24/7 Online Statement service.

RENT REVIEWS

All properties undergo regular rent reviews. You do not need to request these and your property manager will automatically contact you to advise of any rent increases issued to tenants. These reviews are completed every six months. We do not take rent increases lightly and all rents are reviewed after an individual assessment of your specific property and current market conditions. Alternatively YOU CHOOSE if you would like input on the rent review process and we will contact you with our suggestions to confirm if you are happy for us to increase your rents. Some clients have special relationships with tenants and choose to keep rents slightly under market value. We can accommodate all your requirements to ensure that you get the service, support and communication that you require.

Let us customise a service that meets your goals and makes your life easier

9LANDLORD’S HANDBOOK

FINANCIAL REPORTING

Statements are emailed on the first working day of each month and all clients have access to our free 24/7 Online Statement service. Our statements are designed to be easy to interpret and will confirm all tenant payments, management fees, any maintenance authorised by you as well as payments made to you. The statements can be copied to your accountant and provide all the information you will require for accounting purposes. We have many different statement formats and YOU CHOOSE the format that suits you.

TRADESMEN AND CONTRACTORS

If YOU CHOOSE to authorise Allen Realty to arrange maintenance on your behalf we use a variety of maintenance contractors who are reliable, consistent, cost competitive, and can provide quotes on most major issues. Some of our tradesmen have been with us for over a decade. You can be assured that where a specialist is required that the tradesman in question will be certified, experienced with attention to detail, offering all tenants great customer service. All our tradesmen will also carry any required insurance to ensure that your tenants and property are protected. If YOU CHOOSE to complete or organise maintenance yourself then we will assist by facilitating access at a convenient time. YOU CHOOSE what works best for you and we will make it happen.

60 DAY MONEY BACK GUARANTEE

Allen Realty is so confident in the value of our property management service to you that we put our "money where our mouth is". We have a proven track record with over 25 years of specialist property management and our 60 day money back guarantee supports this. If you’re not satisfied with any aspect of your management service during this time we will refund all your fees paid, no questions asked.

It’s all in the detail. 100% of our resources go in to the development of innovative systems and processes, resulting in a comprehensive property management service that ensures your investment is secure.

Get our free information packed newsletters and you’ll receive tips on maximising rental income as well as updates on market conditions and new legislation. Sign up at allenrealty.co.nz.

R E I N ZAWA R DWINNINGP R O P E R T Y

2011–2014

M A N AG E R S

LANDLORD’S HANDBOOK10

What our clients say

“ I would like to congratulate you and your team on the outstanding property management service levels you provide to my property companies. My companies control $15 million dollars worth of investment property with 35 individual income streams. Over the past four years I have had many service level problems, in regards to property management, through other operators. Over the past year I have moved my entire portfolio to Allen Realty. Your management service is outstanding.” SEAN WOOD

“ I have had the experience of dealing with other property managers and can confidently say that Allens are the best in the business. I can relax knowing that you guys are looking after my existing properties, which makes it a lot easier for me to move forward and grow my portfolio. I am happy to keep recommending your services to other investors that I know or alternatively to new investors who you want to give my details to.” HUGO FITZSIMMON

“ I would urge anyone contemplating renting out a property to use a professional agency—more specifically an agency that does nothing else but manage rental properties. Allen Realty was recommended to us by a friend, but before placing our property with them we did a survey of other organisations in the ‘business’. Allen’s, a family firm, won the commission because of their demonstrated competence and attention to detail. I have no hesitation in recommending them to others.” TED GIBSON

REFERENCESWe encourage you to contact the following New Zealand based landlord clients of Allen Realty Ltd. Call or email them to determine first hand if the level of service we supply would meet your expectations. Additional referees can be provided upon request.

Mr Paddy Fraser Mob: 0272 945 819 Email: paddy_fraser@xtra.co.nzMr Phil Thompson, Real Estate Consultant Mob: 021 366 585 Email: phil@protectselfdefence.co.nz

Please feel free to email these clients and make an inquiry as to the level of service they receive as off shore clients. Additional referees can be provided.

Australia: Mrs Linda Retemeyer Email: linda_retemeyer@yahoo.com.auHong Kong: Mr Nick Bean Email: nickabean@gmail.com

Allen Realty manages property for clients who live on almost every continent in the world, representing scores of offshore and local clients. Our focus is on communication and customer service.

$15 Million Dollar man recommends Allen Realty — see why at www.allenrealty.co.nz

11LANDLORD’S HANDBOOK

Initial property inspection and appraisal

Setting a fair market rent and completing regular rent reviews throughout the tenancy

Advertising your property and showing to prospective tenants

Thorough tenant screening including credit and reference checks

Negotiate terms of tenancy

Completion of all legal documentation including tenancy agreement and lodging bond

Rent collection including weekly, fortnightly or monthly payments to owners

Management and disbursement of rent payments, rates, water, body corporate fees etc

Monthly statements and end of financial year statement

24/7 Online Statement access for landlords

Regular property inspections (quarterly/six monthly/yearly) and reporting

Maintenance monitoring and implementation

Access to qualified and approved tradespeople

Dispute resolution including issuing legally required notices and mediation with the Tenancy Tribunal

After hours emergency contact

Regular newsletters with rental market updates, landlord resources and blogs on property management issues

What does our property management fee cover?

Your dedicated and professional property manager will provide a comprehensive service covering all aspects of day to day requirements

LANDLORD’S HANDBOOK12

WHAT RENT AM I LIKELY TO ACHIEVE AND HOW LONG DOES IT TAKE TO SECURE A TENANT?

Our experienced team will provide an appraisal to determine a market rent for your property. The average timeframe to secure tenants is 7-14 days. When tenants vacate they are required to give a minimum of 21 days notice and we begin marketing for new tenants immediately. The majority of properties we manage have new tenants secured before existing tenants have vacated.

CAN WE TAKE OVER EXISTING PROPERTIES WITH EXISTING TENANTS CURRENTLY MANAGED BY OTHER INDIVIDUALS OR PROFESSIONALS?

Yes. Allen Realty often takes over the management of properties already being managed by private individuals and other agents. We will arrange the entire transition and keep you informed. We will endeavour to inspect all new properties within the first two weeks of management in order to assess any outstanding maintenance issues and carry out rent reviews to ensure that the most competitive market rents are being obtained.

HOW MUCH BOND DO YOU TAKE AND WHAT HAPPENS TO IT?

We secure minimum of three weeks rent as bond and sometimes secure a four week bond if we deem it necessary. There are times, and with certain properties that we need to have a more flexible approach and sometimes tenants are allowed to pay off the fourth week of the bond. The bond is receipted by us and lodged with the Department of Building and Housing.

WHAT DO YOU DO IF THE TENANT GETS BEHIND IN THEIR RENT OR DAMAGES MY PROPERTY?

We have a zero rent arrears policy and rents are checked daily. If tenants miss payments we contact them to request any missed payments are remedied immediately. The appropriate legal written notices are served. If the tenant does not remedy the missed payment within 7 days an urgent application may be made to the Tenancy Tribunal to recover the rent arrears. If necessary we apply to the Tenancy Tribunal for a mediated order, or a termination of tenancy where appropriate. Your property manager will attend any required court hearings. The key to arrears management is systematic, timely and frequent monitoring of rent payments and also our comprehensive tenant selection screening.

Regular inspections enable us to identify how the tenant is caring for the property, if damages are present or repairs need completing. If we identify issues clients are always kept informed. Certain repairs may be needed to be carried out by the tenant at their cost (eg if a window has been broken through carelessness) and other repairs may be the responsibility of the landlord (eg window latches or door locks which have become loose over time with use). If a tenant vacates a property and damages are recorded we will hold the tenant responsible for the cost of making good the damage and have this recorded in the form of a sealed court order if necessary.

Frequently asked questions

For a lot more information and FAQ’s visit www.allenrealty.co.nz

PROPERTY MANAGEMENT AUTHORITY | ALLEN REALTY LTD 6 MAY 2014 | PAGE 1

Property Management Authority

Ph 5252503 Fax 5252508 ● 582 Great Sth Rd Greenlane ● www.allenrealty.co.nz ● info@allenrealty.co.nz

LANDLORD DETAILS NAME(S)

ADDRESS FOR CORRESPONDENCE

EMAIL

PHONE MOBILE WORK PHONE

PROPERTY DETAILS PROPERTY ADDRESS

AVAILABILITY DATE

TYPE OF PROPERTY House Apartment Townhouse Unit OFF STREET PARKING

NO OF BRMS NO OF BATHROOMS GARAGING / CARPORT

CHATTELS (PLEASE CIRCLE) Gas Bottle Washing Machine Dryer

Alarm Garage Remote No.___ House Keys Floor Coverings Light Fittings Blinds

Curtains Nets Air Conditioning Heat Pump DVS/HRV System Gas Heating

Cooktop Rangehood Oven Dishwasher Heated Towel Rail Smoke Alarms

OTHER CHATTELS:

INSURANCE COMPANY DETAILS: NAME

ADDRESS PHONE

DISBURSEMENTS (PLEASE TICK) WATER Paid by ARL (Owner to arrange for invoices to be redirected to ARL) Paid by Owner

RATES Paid by ARL (Owner to arrange for invoices to be redirected to ARL) Paid by Owner

TENANCY DETAILS (PLEASE TICK) SPECIAL OFFER One month FREE fees and six months FREE inspections OR Smoke Alarm Installation

TYPE OF TENANCY Periodic (month to month) Fixed Term (eg 12 months) MAX NO. OF TENANTS

PROPERTY INSPECTIONS Quarterly (required by some insurers) 6 Monthly Yearly

LAWNS & GARDENS Tenant to Maintain Owner to Maintain

WATER RATES Charged to Tenant (separate meter) Charged to Owner (not separately metered)

PETS ALLOWED Cat Dog Nil

BODY CORPORATE Yes (attach Body Corporate Rules and Secretary contact details below) No

ALARM Yes: Alarm # No

IS PROPERTY FURNISHED? Yes (attach complete chattels list) No

DOES IT HAVE A CHIMNEY? Yes No

OTHER SPECIAL CONDITIONS:

BANK ACCOUNT DETAILS (ATTACH DEPOSIT SLIP) ACCOUNT NAME

ACCOUNT NO

BANK BRANCH CITY

FREQUENCY OF PAYMENTS Weekly Fortnightly Monthly

PROPERTY MANAGEMENT AUTHORITY | ALLEN REALTY LTD 6 MAY 2014 | PAGE 2

Property Management Authority

TERMS AND CONDITIONS I / WE

being the owner or authorised agent of the owner of the property described above appoint ALLEN REALTY LTD (ARL) as the owner’s agent to manage and let the property on the following terms and conditions and authorise you:

1. To let the property when required and to prepare and sign Tenancy Agreements on the owners behalf.

2. To set new rent levels from time to time so that the property remains reasonably tenanted and reasonably reflects the current market level of rents for such properties. ARL shall use its best endeavours to ensure continuity of occupation at market rentals and maintenance of the existing condition of the property at all times but are not liable to the Owner(s) for any default in rent or other payment due by the tenant or damage to the property caused by any party. ARL has no responsibility for any injury to persons and/or damage to property arising out of the condition of the premises or any hazard in or about the premises.

3. To charge tenants a letting fee and to collect from the tenant a minimum of three weeks rent as bond.

4. To inspect the property as specified on page 1 of this agreement.

5. To arrange and have carried out any repairs to the property that may at ARL’s entire discretion be necessary from time to time.

6. To deduct the cost of any repair from any amount held on my account.

7. To collect rent from the tenant by automatic bank payment or any other method of collection which is acceptable to ARL.

8. To take action to collect arrears of rent when necessary including application to the Tenancy Tribunal on my behalf.

9. To deduct ARL’s charges and any amount outstanding, including credit checks, advertising costs, tribunal application fees, key cut costs to ARL and any other bona fide cost from any monies held on my account. Where no money is held, I/we agree to reimburse ARL promptly.

10. I/we agree to pay the following fees for service: a) On all rents, exemplary damages and debts collected

7.5% plus GST. b) On all repairs, maintenance and payments made on the

owner’s behalf 7.5% plus GST. c) All toll and fax charges as incurred, and postage, other

than regular postage and any other cost. d) On attending Tenancy Tribunal Hearings for related matters

to do with the property(s) managed under this agreement $35.00 plus GST per attendance.

e) For each Inspection/Body Corp meeting attendance the fee is $35.00 plus GST.

f) For each inventory inspection (furnished properties) the fee is $25.00 plus GST. Inventory purchase is $50.00 plus GST.

g) For each specialist power/water check meter readings and invoicing the fee is $20.00 plus GST.

11. To pay all monies to my account as specified on page 1 of this agreement.

12. I/we acknowledge I/we have been advised by ARL to notify my insurance company that the property has been tenanted. The Landlord acknowledges that failure to notify its insurance company may void the policy. I/we further acknowledge that as owner of the property, I/we am at all times responsible for insuring the subject property/s.

13. ARL has advised the Landlord that the property should meet the Landlords obligations under the Building Act and any other Local Body, Council or Government Statute or regulation that the Landlord must comply with and that ARL will accept no responsibility for any injury to persons and/or damage to property arising out of the condition of the premises or any hazard in or about the premises. The obligation to meet any lawful obligation under statute or local body regulation remains the responsibility of the Landlord at all times and any fines incurred for failure to meet requirements remain the responsibility of the property owner. The Landlord shall indemnify ARL in regards to all such requirements and costs and if necessary shall reimburse ARL promptly for same.

14. ARL does not complete insurance claims on behalf of the Landlord except for specific REAL Landlord Insurance policies associated with tenant arrears and damages. ARL can assist with other claims by providing any information required by you to lodge a claim.

15. I/ we acknowledge that I/we have been advised to have the telephone disconnected and final readings done on utilities before any tenancy commences.

16. I/we authorise you to pay disbursements on my behalf as specified on page 1 of this agreement.

17. All electronic media including video, photographic and digital material produced by ARL remains the property of ARL and shall not be used by any other party without prior consent.

18. If a free trial period is offered on property management fees, this does not include Tenancy Tribunal application and attendance fees incurred during this period which will still be payable by the Landlord.

19. Should either party to this agreement wish to cancel the agreement, they may do so by giving two months’ notice in writing.

20. The Landlord will advise ARL if the property has been affected or contaminated by Methamphetamine.

21. If you have received one month’s free management fees as part of a special offer, this will not apply to maintenance and disbursement fees.

22. SPECIAL COMMENTS / INSTRUCTIONS

If you are signing up for the free smoke alarm campaign then this contract is for a minimum of 12 months

SIGNATURE OF OWNER / AUTHORISED AGENT DATE

SIGNED FOR ALLEN REALTY LTD DATE