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Homeowner Reviews by WCCI Appraisal Services Because Customer Service Still Matters .

Homeowner Review PowerPoint

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Page 1: Homeowner Review PowerPoint

Homeowner Reviews by WCCI Appraisal Services

Because Customer Service Still Matters.

Page 2: Homeowner Review PowerPoint

Step 1: Appraisal appointment booked.

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Step 2: Homeowner receives FAQ, “How to prepare for your appraisal” postcard.

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Step 3: WCCI’s appraiser inspects the home.

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Step 4: Homeowner reviews appraiser conduct at:http://www.wcci.biz/survey

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Step 5: Homeowner finishes the online surveyand the results are sent back to WCCI

That was quick and

easy!

You have

complete

d the

online

survey!

WCCI

Page 7: Homeowner Review PowerPoint

Step 6. WCCI staff review & record results.

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Step 7: Homeowner review results are sent to each lender in a monthly summary report.

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Step 8: Appraiser is informed of his/her review results.

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Step 9: Appraisers with exceptional reviews receive a thank you and gift card as a token of WCCI’s

appreciation.

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Step 10: A little recognition goes a long way.

“I’m happy to represent WCCI in a positive manner

& it’s awesome that you guys

noticed!”

–Josh H., Texas Appraiser

“I received my thank you & Starbucks card; thank you! I never expected

something like that from a management

company.”

-Ken Burke, CA Appraiser

“I wanted to say how awesome it was you sent the thank you Starbucks card!

That was really great and rare! Brad loves working for your company & it really

made his day! …the little things like that really make a person feel appreciated.”

-Brad & Garnet Davis, Northwood Appraisals

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More Appraiser Testimonials...

“We really appreciate you

guys & everything you do!”

–Kim Beaudoin, WA Appraiser

“Wow! I feel honored.”

-Adam Blanchard, ID Appraiser

“I just received a Starbucks card as a result of an excellent

homeowner survey. Thank you so much, it’s nice to feel

appreciated!”

-Steve Rodgers, WA Appraiser

Page 13: Homeowner Review PowerPoint

Lenders Track Appraiser’s Service

+Appraisers Recognized for Hard Work

Increased Productivity, Team Morale, & Exceptional QC Management by WCCI

Summary:

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In other words, it’s great for everyone!

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Blog: RealEstateAppraisalAlert.com

Facebook: /WCCIAppraisals

Twitter: @WCCIAppraisals @WCCINews

Phone: 800-998-7680

Web: WCCI.biz

Contact WCCI to find out more or sign up!