By Garrett Anderson

Operations Intern

A Summer Spent With

Williams-Sonoma

Senior at the University of Arkansas, studying Supply

Chain Management

I live in Memphis, TN. (Germantown)

I went to St. George’s Independent School.

This is my second summer working with Williams

Sonoma.

Managers: Jeff Laughter, William Luckhardt, Adam Watkins,

Jon May, and Matt Crangle

Manually hand pick, bumblebee gun picking, mass picking,

conveyor belt

SOP-Click Here

Group similar items close together in the mods

Increase LPH picked

Decrease jams/clustering of the conveyor belts/mods

Decrease the number of stops per carton

Mod 3 is jamming and level one is getting way to congestedFind “best sellers” and move them to level four (an empty floor)Group similar items that often sell togetherPut lighter products on high shelves and “top sellers” in the center, middle shelf.

Meet with William Szekely, to find out how to use his program, Qlikview.Find top sellers for all previous sales and create a prediction for what will sell high this summer.Create an excel file systematically placing each SKU in a mod location.Meet with Donna Ballard and Bangone Sithongsouk and give them the SKU numbers, old locations, and new locations for each item beings switched.

Sanchez Hunt 1050 picks in just 6 hours-over 1400 at the end of the day and 240 lph vs the average 77.52

Better flow of totes into mod 3

7/14/2014 7/15/2014 7/16/2014 7/17/2014

145.2955083 146.0376974 148.3069943 151.9974747

303.5056968

256.6228514270.1042874

226.0915868

Lines/Work time

Other Lvls Avg. M3L4In only 2.5 zones vsthe 16 of every other level (176 total)

SortShine

SafetySustain

Stabilize

Standardize

Distinguish what is needed and what is not

A place for everything and everything in its place

Maintaining cleanliness

Maintain and monitor for adherence

Following the rules to sustain

Maintain a safe work environment

Separate and color code each area in OB2

Walk each area, speak with associates, and forecast how many trashcans, brooms, and dust pans each sections will need

Designate a specific location for each

Order additional equipment and broom holders.

Physically move each trashcan, broom, and dust pan to each location I had planned.

Mark each location and piece of equipment with the color coded tape and also number each

Create a checklist for the lead/manager of each area to ensure each item stays in its location and every section is cleaned daily.

Example Checklist-Click Here

Didn’t work quite as planned..

Perhaps a better solution could be..

Hundreds of cartons sent from PZ with either mispicks or missing items

At the same time the “swamp” (extras area) was overflowing

Searched through Reddwerks to see where each carton went wrong, for written proof

Excel File-Click Here

Results: Items were picked and lost in PZ

there were no PZ indicators on certain items that were meant to be monogrammed

Enforce that PZ keep there extras and “mispicks”, then go through each carton and see if the missing piece was in the extras

Click Here

My managers, namely, Jeff Laughter, Adam Watkins, Jon May, William Luckhardt, and Matt Crangle

Everyone who helped me acquire this internship such as Dean Miller, Staci McDougall, Leslie Zurburg, Whitney Adkins, Cathy Quinn, and Craig Connors