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THE POWEROF
One negative customer experience can have a big impact.
Check out these stats:
Joe Cool20 minutes ago
20 comments
I can’t believe the service at this place! i’m never
coming back here again. #wasteoftimeandmoney
Ronda Hatter10 minutes agoWow thanks for warning me! We won’t be going
there either!
Harry Milesjust now
Check out these stats:
Joe Cool20 minutes ago
20 comments
I can’t believe the service at this place! i’m never
coming back here again. #wasteoftimeandmoney
Ronda Hatter10 minutes agoWow thanks for warning me! We won’t be going
there either!
Harry Milesjust now
of consumers will adandon a business after one negative
experience.
Check out these stats:
Joe Cool20 minutes ago
20 comments
I can’t believe the service at this place! i’m never
coming back here again. #wasteoftimeandmoney
Ronda Hatter10 minutes agoWow thanks for warning me! We won’t be going
there either!
Harry Milesjust now
of consumers will adandon a business after one negative
experience.
It’s 5 times more expensive to secure
a new customer than to keep an
existing one.
Check out these stats:
Joe Cool20 minutes ago
20 comments
I can’t believe the service at this place! i’m never
coming back here again. #wasteoftimeandmoney
Ronda Hatter10 minutes agoWow thanks for warning me! We won’t be going
there either!
Harry Milesjust now
of consumers will adandon a business after one negative
experience.
It’s 5 times more expensive to secure
a new customer than to keep an
existing one.
of unhappy customers will tell at least 20 people about their
bad experience.
13%
People love to sharetheir experiences.
Consumers are
TWICEas likely to share a
negative experience than a positive one.
John Doelast week
This place gave me, my fiance, and even my dog, bed bugs! Don’t stay here! So gross. #itchyforever
John Doelast week
This place gave me, my fiance, and even my dog, bed bugs! Don’t stay here! So gross. #itchyforever
It takes
TWELVE positive experiences to
make up for a single bad one.
TAKE OUR SURVEY!You could win 2 free tacos for your next visit!
www.freetacossurvey.com
Online survey links printed on receipts
are overlooked and easily seen as
SPAM.
HOW WAS YOUR MEAL?0 1 2 3 4 5HOW WAS YOUR SERVICE?
Name:
0 1 2 3 4 5
Customers see paper comment cards as
OLD-FASHIONED and tedious. The response rate is abysmal and must be manually processed.
Technology providesa better way.
Businesses report tablet survey
response rates of
75% AND UP- far higher than the 3-5% return rate with methods like comment cards and
email surveys.
Businesses report tablet survey
response rates of
75% AND UP- far higher than the 3-5% return rate with methods like comment cards and
email surveys.
Businesses report tablet survey
response rates of
75% AND UP- far higher than the 3-5% return rate with methods like comment cards and
email surveys.
For more information on technologies that improve the guest experience,visit WWW.LRSUS.COM or call 1-800-437-4996
