SXSW 2017: How Do You Keep Your Company Human in 2030

@helenstravels @shanemac @mfriedl_nyc @joshuamarch#madebyhumans #sxsw

How Do You Keep Your Company Human in 2030?

@helenstravels @shanemac @mfriedl_nyc @joshuamarch

#madebyhumans #sxsw

@helenstravels @shanemac @mfriedl_nyc @joshuamarch#madebyhumans #sxsw@helenstravels @shanemac @mfriedl_nyc @joshuamarch

#madebyhumans #sxsw

Answer: Hire people.


AI • Machine Learning • Robotics Automation • Market forces Competitive advantage • Costs Big data superpower • Capital efficiencies • Knowledge/team to implement • Labor augmentation Legal/regulation implications Production/ operation efficiencies

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Helen ToddSociality Squared

@helenstravels@Sociality2

Shane MacAssist

@shanemac @assist

Michael FriedlAdvantage Austria

@mfriedl_nyc (tw)@Austria_in_US

Joshua MarchConversocial

@joshuamarch@Conversoical

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Visit: http://sli.do Enter: #madebyhumans

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ll Q

uest

ions

Who is afraid of losing their livelihood to machines?

• No: I’m 100% confident my job is safe• Not really: It most likely won’t impact me• No Opinion• Kind of: It will likely impact me, but not

substantially• Yes: I’m terrified that my job is replaceable

by machines

@helenstravels @shanemac @mfriedl_nyc @joshuamarch#madebyhumans #sxswPo

ll Q

uest

ions

• What percentage of the current jobs in your company will be replaced by machines?

• 5%• 25%• 50%• 75%• 95%


Economists forecast the likelihood of wage earners who will lose their jobs to automation are:

• 4% $40 per hour or more• 31% Up to $40 per hour • 83% $20 per hour or

lessEconomic Report of the President, Feb 2016

@helenstravels @shanemac @mfriedl_nyc @joshuamarch#madebyhumans #sxswA

ssum

ptio

ns• We’re on the precipice of the most disruptive and transformative

change in technological progress we’ve ever experienced before.

• It’s coming despite populism shifts and whether or not you are prepared for it.

• Everyone in this audience will be impacted by it.

• AI, automation, and robotics will replace jobs.

• AI, automation, and robotics will create new job opportunities.

• Some humans don’t do well with change.

• Not all of us are doing meaningful work now.

• Humans are valuable.


2004service economy

2017knowledge economy

2030??? economy

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Rate of Acceleration


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The GoalMeaningful Work?


Two OutcomesDystopian

• AI Takes Over Humans• Increased Wealth Gap• Cog work and/or no work

• Worst-case capitalism: Work more, paid less, worse work/life balance

• Value of human work decreases; labor force will get cheaper as jobs disappear

Utopian

• AI + Humans = Better• All Rise• Meaningful work and/or

universal income• Post-capitalism: Don’t have to

work -> Move to just creating/philosophizing

• Value of human work increases

#madebyhumans #sxsw

@helenstravels @shanemac @mfriedl_nyc @joshuamarch#madebyhumans #sxswSt

akeh

olde

rs• Government• Company

Shareholders, Partners, Employees, Algorithm

• Media• Society• Family• Individual


Humanity in Your CompanyInternal

• Company CultureLocation, Company Structure, Team, Etc.

• Brand/Marketing• Customer Service• Policy engagement

External

• Perception• Tech• Environment• Migration• Aging Population• Politics & Economic

Policies• Trade• Competition

#madebyhumans #sxsw


Does humanity matter?


$$$

#madebyhumans #sxsw

Value-sharing over the bottom line

@helenstravels @shanemac @mfriedl_nyc @joshuamarch#madebyhumans #sxswTr

aini

ng/ R

e-ed

ucat

ion • Absolutely crucial

• Current education system isn’t equipped

• Who’s responsibility?• No one / market forces • Government• Companies

• Philanthropists / Non-profit• Family


• Embrace – Embrace AI, but don’t try to move too fast

• E.g. Start with scheduling app– Think augment

• Evaluate – Your company, values, and brand; how will this impact your

company? Decide how you will approach.• Educate

– Plan to retrain – yourself, your company– Integrate learning into your company culture

• Invest– Hire with inclusiveness in mind. Invest in diversity of thought,

location, background, etc.• Structure

– What’s your organizational structure going to be? H• Adapt

– Be open to a change, externally and internally

Prep

are


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