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Get onboard for summer travel Your first class ticket to more Travel sales with search advertising

Summer Vacation Seasonal Insights

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Page 1: Summer Vacation Seasonal Insights

Get onboard for summer travel Your first class ticket to more Travel sales with search advertising

Page 2: Summer Vacation Seasonal Insights

When we think back to

the most memorable

times in our childhood

they often involve a

vacation.

You now have the

privilege to enable the

capturing of memories

for the customers you

serve everyday. And

we’re here to support

you along the journey.

Page 3: Summer Vacation Seasonal Insights

Leisure trips lead in summer

Source: visual.ly, Q1 – Q3 2013. Data specific to the US market.

Busin

ess

57%

Leisur

e

43%

Q1

Busine

ss

48%

Leisure

52%

Q2

Busine

ss

43% Leisure

57%

Summer

Leisure Travel accounted for

57% Of travel

Business Travel accounted for

43% Of travel

Page 4: Summer Vacation Seasonal Insights

Planning ahead

Source: visual.ly, Q1 – Q3 2013. Data specific to the US market.

Booking summer vacations in advance

More travelers booked vacations at least

30 days in advance, an increase from

Q1 and Q1.

Q1 Q2 Summer

23% 24%

35%

Page 5: Summer Vacation Seasonal Insights

Source: visual.ly, Q1 – Q3 2013. Data specific to the US market.

Longer stay for summer play Duration of stay increases during summer months

Q2

38%

Summer

44%

Q2

55%

Summer

62%

Travelers stayed at their destinations for

6 days or longer.

Travelers searched for vacation stays of

6 days or longer.

NOTE: Longer stays are particularly indicative of leisure travel, with most business-related travel

lasting only a few days.

Page 6: Summer Vacation Seasonal Insights

Consumers are relying on the experiences of other travelers

Source: Travel Weekly – Consumer Trends Report, - July 29, 2013. Statistics are percentages of 2013 Travel Weekly Consumer Trends

Survey participants.

22% are very much influenced by reviews

58% Use travel review web sites

75% are somewhat influenced by reviews

Page 7: Summer Vacation Seasonal Insights

Consumers will continue to make experiences a top priority

Source: Travel Market Report, Travel Trends 2014: Unplugged, Imperfect, Fast; JWT Intelligence, Ann Mack; Travel Weekly – Consumer Trends Report, -

July 29, 2013. Statistics are percentages of 2013 Travel Weekly Consumer Trends Survey participants.

73% would rather spend money on an experience than on a material item

$6,840 Total amount spent on travel in the past 12 months

$1,415 Average amount spent on one trip

Page 8: Summer Vacation Seasonal Insights

Forecasting an increase in cruise guests for 2014

Source: Cruise trends 2014: Image rehab and new ships on YAHOO! News January 24, 2014; Travelmarketreport.com – AMEX – Big Boost in 2014 Cruise

Bookings, January 17, 2014; comScore Plan Metrix, US, June 2013, custom measure created using comScore indices and duplication. June 2013 data

was used to reflect the summer season.

21.7 million cruise guests expected in 2014 up from 21.3 million cruise guests in 2013

Top destinations for 2014 include: Caribbean, Mediterranean, and Europe

Compared to Google, the Yahoo Bing Network audience are more likely to have bought a cruise online in the last 6 months

Page 9: Summer Vacation Seasonal Insights

Source: Experian Marketing – The Digital Marketing Report 2013; Orbology Blog, Orbitz, May 1, 2013; Travel+Leisure Most Important Travel Trends

2014; comScore Plan Metrix, US, June 2013, custom measure created using comScore indices and duplication. June 2013 data was used to reflect the

summer season.

Considering married couples with children are retaining their buying clout:

Orlando was the top summer destination for America in 2013

Disney vacations are expected to be a strong consideration for travelers in 2014

Compared to

Google, the Yahoo

Bing Network

audience is more

likely to have visited

Disney

World/Orlando in

the last 12 months

Page 10: Summer Vacation Seasonal Insights

Las Vegas will continue to be a sure bet for value and entertainment

Source: ABC Local, Chicago Jeanenne Tornatore, Senior Editor, Orbitz.com, January 13, 2014; comScore Plan Metrix, US, June 2013, custom

measure created using comScore indices and duplication. June 2013 data was used to reflect the summer season.

With over 150,000 rooms downtown, travelers will find better deals on hotels

New entertainment including Brittany Spears at the Planet Hollywood Resort & Casino

Cirque de Soleil shows are among the top booked attractions for 2014

Compared to Google, the Yahoo Bing Network audience is more likely to have visited Las Vegas for vacation in the last 12 months

Page 11: Summer Vacation Seasonal Insights

Combining a destination and an event With the upcoming 2014 FIFA World Cup, June 12 – July 14, 2014:

Source: ABC Local, Chicago, Jeanenne Tornatore, Senior Editor, Orbitz.com, January 13, 2014; comScore Plan Metrix, US, June 2013, custom measure

created using comScore indices and duplication. June 2013 data was used to reflect the summer season.

Brazil and South America are hot destinations FIFA World Cup is the “biggest single-event sporting competition in the world”

Compared to Google, the Yahoo Bing Network audience is

9% more likely to have visited South America for vacation in the last 12 months

Page 12: Summer Vacation Seasonal Insights

Travelers are planning international getaways for 2014

Source: Travel Market Report, January 2, 2014 , travelmarketreport.com, American Express Top Travel Agent Trends 2014

52% of travel counselors indicated their travelers are planning international trips

The most popular destinations among those are:

Seychelles, Brazil, Vietnam, Grenada, New Zealand, Croatia, Bhutan, Norway and Greece

Page 13: Summer Vacation Seasonal Insights

Source: comScore Plan Metrix, US, June 2013, custom measure created using comScore indices and duplication. June 2013 data was used to reflect

the summer season and stats are based upon the last 3 years.

127% more likely to have flown Northwest

24% more likely to have flown Aero Mexico

16% more likely to have flown Mexicana

11% more likely to have flown Qantas

13% more likely to have flown SwissAir

Compared to Google, the Yahoo Bing Network Audience is:

Page 14: Summer Vacation Seasonal Insights

Source: visual.ly, September 2013

Online travel planning is a global trend

8 in 10 Travelers plan their trips online

Online travel sales by region:

Page 15: Summer Vacation Seasonal Insights

Online travel booking preferences

36%

47%

51%

30%

22%

9%

1%

17%

0 3%

1% 2%

ALL- INCLUSIVE CRUISES ESCORTED TOURS PACKAGED TOURS

Online Directly with Provider Online Travel Agency Travel Search Site

Source: Travel Weekly – Consumer Trends Report, - July 29, 2013. Statistics are percentages for leisure travelers worldwide in 2013.

Page 16: Summer Vacation Seasonal Insights

Technology enabling travel The use of tablets and smartphones to book travel continues to grow

30% used a mobile device to purchase travel in 2013

Up from 25% in 2012

Source: Travel Weekly – Consumer Trends Report, - July 29, 2013. Statistics are percentages of 2013 Travel Weekly Consumer Trends Survey participants.

Page 17: Summer Vacation Seasonal Insights

Source: eMarketer The US Travel Industry 2013

Branding campaigns get second look

Brand campaigns can lead to direct booking too.

Hotel suppliers continue to invest aggressively on paid search,

in addition to leveraging retargeting with display ad.

Mobile investment accelerates.

Campaigns using “Click to call”, “same day booking” and “hotel app downloads” were successful

Search has become more competitive

Google’s hotel meta search, OTA acquisition of meta travel searches, and more search real estate becoming paid, hotel suppliers may have to spend more to appear above fold.

Data underpins multiple channel push

A game changer in behavioral targeting, location based targeting and device targeting.

Summer travel advertising trends for lodging

Page 18: Summer Vacation Seasonal Insights

Sweet summer success

Travel industry sites experienced a spike May-June 2013

Most bookings are done by July for summer travel

July 2013 received the highest spike in traffic

Source: Hitwise, January 2014. Data inclusive of all devices and specific to the US market.

Summer travel increases industry web traffic

Page 19: Summer Vacation Seasonal Insights

Source: AutoRentalNews.com – Car Rental 2014- Full Speed Ahead – January/February 2014

Go for a ride

Have rented a car from Hertz in the last 12 months

Have rented a car from National in the last 12 months

Have rented a car from Avis in the last 12 months

Compared to Google, the Yahoo Bing Network Audience is more likely to:

Fueling the need for freedom without the high cost

Increase in fuel efficient

vehicles available as

rental cars

Decrease in fuel prices

Projected increase in car

rentals in 2014

Page 20: Summer Vacation Seasonal Insights

Source: eMarketer – The US Travel Industry 2013; October 2012 Survey by Text100 of leisure travelers worldwide; comScore Plan

Metrix, US, June 2013, custom measure created using comScore indices and duplication. June 2013 data was used to reflect the

summer season.

Compared to Google, the Yahoo Bing Network

audience is more like to:

Explore your options

Page 21: Summer Vacation Seasonal Insights

Compared to Google, the Yahoo Bing Network audience is

10%

more likely to have spent $10,000 or more online on travel

Our audience has a higher propensity to spend on travel online

Source: comScore Plan Metrix, US, June 2013, custom measure created using comScore indices and duplication. June 2013 data was

used to reflect the summer season.

Page 22: Summer Vacation Seasonal Insights

Total travel paid clicks

Total travel searchers

of all travel paid clicks

Total travel searches

Travel searchers not reached on Google

Reach exclusive destinations

In June of 2013, the Yahoo Bing Network delivered…

Source: comScore Search Categories Report (custom), US, June 2013..

24M

39M

119M

32% 16M

Page 23: Summer Vacation Seasonal Insights

The Yahoo Bing Network marketplace insights for Travel

Page 24: Summer Vacation Seasonal Insights

Clicks Non-brand car

rental keywords to

increase 15% year-over-year

Searches Non-brand car

rental keywords to

increase 40% year-over-year

Spend Non-brand car rental keywords advertiser investment to

increase 20% year-over-year

Get onboard with more forecasted searches and clicks in Travel

Microsoft Internal data 2014

Page 25: Summer Vacation Seasonal Insights

Growth in summer travel searches on smartphones

Growth in summer lodging searches on smartphones

Source: Microsoft internal data 2014

167%

99%

Travel searchers are on the go with mobile

Page 26: Summer Vacation Seasonal Insights

3,500,000

3,700,000

3,900,000

4,100,000

4,300,000

4,500,000

4,700,000

4,900,000

5,100,000

5/1 5/8 5/15 5/22 5/29 6/5 6/12 6/19 6/26 7/3 7/10 7/17 7/24 7/31

Yahoo Bing Network summer travel daily searches: 2013 vs. 2012

May1-July31 2012 May1-July31 2013

Source: Microsoft Internal Data Analysis: May 1-July 31 2012, May 1-July 31 2013, Owned & Operated, US, PC + Tablet

1,100,000

1,200,000

1,300,000

1,400,000

1,500,000

1,600,000

1,700,000

5/1 5/8 5/15 5/22 5/29 6/5 6/12 6/19 6/26 7/3 7/10 7/17 7/24 7/31

Yahoo Bing Network daily lodging searches: 2013 vs. 2012

May 1-Jul 31 2012 May 1-Jul 31 2013

Page 27: Summer Vacation Seasonal Insights

Travel searches on smartphones drive better engagement

Click-through rate (CTR)

PC 1.47%

Mobile 1.77%

Page 28: Summer Vacation Seasonal Insights

When compared to Google, the Yahoo Bing Network audience is:

Source: comScore Plan Metrix Site Audience Profile, January 2013. Composition Index compared to baseline internet users

20%

15%

13%

Page 29: Summer Vacation Seasonal Insights

Microsoft Confidential Microsoft Confidential

Choose your words carefully with our

ad copy research for Travel

Page 30: Summer Vacation Seasonal Insights

Our study results show that a travel ad with “airlines” in the title and “deals” in the description has high Ad Quality.

Ad description

Ad titl

e

Great Good Insufficient data Poor

Air

Airfa

res

Airlin

e B

rand

Airlin

es

Bo

ok

Call

to A

ctio

n

City

Deals

Dest

inatio

ns

Dis

count

Fare

s

Fin

d

Flig

hts

Fly

Guara

nte

ed

Hug

e/B

ig

Lo

west

No

nst

op

No

w

Off

ers

Off

icia

l Site

Onlin

e

Price

s

Save

Tic

kets

To

day

Tra

dem

ark

Tra

vel

Web

site

Yo

ur

Air

Airfares

Airline Brand

Airlines

Area

Book

Call to Action

City

Deals

Discount

Fares

Find

Flights

Fly

Lowest

Nonstop

Official Site

Online

Save

Tickets

Trademark

Travel

Website

Page 31: Summer Vacation Seasonal Insights

Ad performance heatmap A

ir

Airfa

res

Airlin

e B

rand

Airlin

es

Bo

ok

Call

to A

ctio

n

City

Deals

Dest

inatio

ns

Dis

count

Fare

s

Fin

d

Flig

hts

Fly

Guara

nte

ed

Huge/B

ig

Lo

west

No

nst

op

No

w

Off

ers

Off

icia

l Site

Onlin

e

Price

s

Save

Tic

kets

To

day

Tra

dem

ark

Tra

vel

Web

site

Yo

ur

Air

Airfares

Airline Brand

Airlines

Area

Book

Call to Action

City

Deals

Discount

Fares

Find

Flights

Fly

Lowest

Nonstop

Official Site

Online

Save

Tickets

Trademark

Travel

Website

Ad description

Ad titl

e

Great Good Insufficient data Poor

Page 32: Summer Vacation Seasonal Insights

Top word combos

PC Mobile Tablet

Title Description

City Official/Official Site

Tickets Official/Official Site

City Find

Travel Flights

Tickets Find

Title Description

Find Today

Find City

Book Flights

Flights Airlines

City Lowest

Title Description

Deals Travel

Deals Find

City Travel

Travel Flights

Fares Air

Key insights

Page 33: Summer Vacation Seasonal Insights

Ad performance heatmap Ad description

Ad titl

e

Great Good Insufficient data Poor

Airp

ort

Bo

ok

Bra

nd

Call

to

Act

ion

Car

Car

Siz

e

Cheap

Deals

Fre

e

Gre

at

Hire

Lo

w/L

ow

est

No

w

Off

Off

icia

l

Onlin

e

Price

Po

int

Quic

k

Rate

s

Rent/

Renta

l

Rese

rve

Save

Savi

ng

s

Sp

eci

als

To

day

Tra

dem

ark

Up

gra

de

Weeke

nd

Weekl

y

Yo

ur

Airport

Brand

Call to Action

Car

Cheap

City

Deals

Discounts

Free

Great

Hire

Off

Official

Online

Price Point

Rent/Rental

Savings

Specials

Trademark

Upgrade

Weekend

Weekly

Page 34: Summer Vacation Seasonal Insights

Top word combos

PC Mobile Tablet

Title Description

Off Low/Lowest

Weekend Specials

Weekend Online

Weekend Quick

Weekend Price Point

Title Description

Rent/Rental Specials

Brand Specials

Car Specials

Price Point Specials

Car Weekend

Title Description

Weekend Specials

Weekend Online

Weekend Quick

Trademark Deals

Weekend Price Point

Key insights

Page 35: Summer Vacation Seasonal Insights

Ad performance heatmap Ad description

Ad titl

e

Great Good Insufficient data Poor

Best

Bo

ok

Bra

nd

Call

to A

ctio

n

City

Deals

Do

wnto

wn

Fam

ily

Fre

e

Gre

at

Guara

nte

ed

Ho

tel

Lo

west

Luxu

ry

No

w

Off

icia

l

Price

Po

int

Rate

s

Renta

l(s)

Reso

rts

Ro

om

(s)

Save

Suites

To

day

Tra

dem

ark

Vaca

tio

n

Best

Book

Brand

Cabin

Call to Action

City

Deals

Downtown

Great

Guaranteed

Hotel

Luxury

Official

Price Point

Rates

Rental(s)

Resorts

Save

Suites

Trademark

Vacation

Page 36: Summer Vacation Seasonal Insights

Top word combos

PC Mobile Tablet

Title Description

City Save

City Room(s)

Rental(s) Save

City Official

Rates Rates

Title Description

City Brand

City Guaranteed

City Great

City Call to Action

Trademark Rates

Title Description

Rental(s) Save

Call to

Action Room(s)

Rental(s) Rental(s)

Vacation Today

Deals Today

Key insights

Page 37: Summer Vacation Seasonal Insights

Ad performance heatmap Ad description

Ad titl

e

Great Good Insufficient data Poor

%

All-

Incl

usi

ve

Bo

ok

Bra

nd

Call

to A

ctio

n

Cru

ise(s

)

Deals

Exc

lusi

ve

Gre

at

Larg

est

Lo

catio

n

Lo

w/L

ow

est

Luxu

ry

New

No

w

Off

ers

Off

icia

l

Price

s

Rate

s

Sail

Sale

Save

To

day

To

urs

Tra

dem

ark

Vo

catio

n

Yo

ur

%

All-Inclusive

Book

Brand

Call to Action

Cheap

Cruise(s)

Deals

Exclusive

Great

Largest

Location

Luxury

New

Offers

Official

Sale

Save

Tours

Trademark

Vocation

NoVar

Page 38: Summer Vacation Seasonal Insights

Top word combos

PC Mobile Tablet

Title Description

NoVar Call to Action

Cheap Cruise(s)

NoVar %

NoVar Your

Sale Today

Title Description

Cruise(s) New

Official Deals

Cruise(s) Sale

Trademark Now

Trademark Location

Title Description

All-Inclusive Deals

All-Inclusive Cruise(s)

Deals Largest

All-Inclusive Call to Action

Cruise(s) Sale

Key insights

Page 39: Summer Vacation Seasonal Insights

Bing Ads features help your search campaigns soar to new heights

Page 40: Summer Vacation Seasonal Insights

Ad extensions drive home performance

Location Extensions Sitelink Extensions Call Extensions Merchant Ratings

Page 41: Summer Vacation Seasonal Insights

Sitelink Extensions give your ad more dynamic offerings

˗ Increase click-through-rate (CTR) and conversions.

˗ Provide direct access to site content and more utility for end customers.

˗ Shorten the conversion funnel and improve profitability.

˗ Display up to four site links to your mobile search ads on smartphones.

For mobile consumers, it is all about taking immediate actions in real-time and on-the-go.

Source: Microsoft internal data, May 2013. Performance study based upon beta testing data on Bing O&O only and is not a guarantee of performance.

Increase in clicks is dependent upon a seasonality and advertiser vehicle.

Up to 23% higher CTR using Sitelink Extensions than with standard text ads

Page 42: Summer Vacation Seasonal Insights

Location Extensions drive traffic to local merchant

˗ Mobile users are more likely to be searching for a store location on their mobile device, rather than on desktop or a tablet

˗ Leverage local features such as store locator, click-to-call and Click-to-Direction

˗ Drive improved conversion rate from mobile store locator to in-store visits

Up to 9% higher CTR using Location Extensions than with standard text ads

Source: Microsoft internal data, May 2013. Performance study based upon beta testing data on Bing O&O only and is not a guarantee of performance.

Increase in clicks is dependent upon a seasonality and advertiser vehicle.

Page 43: Summer Vacation Seasonal Insights

Source: 1. comScore Explicit Core Search (custom), US, June 2013. June 2013 data was used to reflect the summer season.

Reach 167M unique searchers in multiple ways with Call Extensions1

˗ Smartphones

˗ Tap phone number in the result

˗ Call is initiated

˗ Offline

˗ See phone number on web

˗ Dial landline or mobile manually

˗ Skype on PC or tablet

˗ Click phone number

˗ Free Skype call initiates in browser

˗ On Bing only. No Skype client is required

Page 44: Summer Vacation Seasonal Insights

Bing: The world’s first search engine with in-browser calling

Page 45: Summer Vacation Seasonal Insights

Better transactions with Merchant Ratings

˗ Mobile users are more likely to be searching for a store location on their mobile device, rather than on desktop or a tablet

˗ Leverage local features such as store locator, click-to-call and Click-to-Direction

˗ Drive improved conversion rate from mobile store locator to in-store visits

Page 49: Summer Vacation Seasonal Insights

© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on

the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.