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PwC Negócios Digitais Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano www.pwc.com/digital 29 de Março de 2016

Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

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Page 1: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC Negócios DigitaisRevolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

www.pwc.com/digital

29 de Março de 2016

Page 2: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

State of the Firm | FY14

Agenda

• The World is in Beta

• The pillars of the Digital Age

• Next wave for humanizing …

Page 3: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC

Has change occurred in such short periods of time.

Never Before

Page 4: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC

Has change occurred in such short periods of time.

Never Before

Page 5: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC Digital Services | 5

“Digital” is not just about the technologies. It’s about new ways of solving problems,

creating unique experiences and accelerating business performance.

Reimagine Business in the Digital Age.PwC Digital Services | page 5

Page 6: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC | page 6 (DC0) Informação Pública

In this ever-changing always-on digital world, people expect more and expect it in real time. Mobile, social, big data, and tech transformation will continue to evolve their experiences and expectations. Not just individuals, but business models.

People move faster than business.

01

Page 7: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwCPwC | page 7

Page 8: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC | page 8 (DC0) Informação Pública

Our Clients are Worried

02

CEOs have identified technological advance as their biggest future challenge.

Technology is impacting the whole enterprise: front, middle and back office

63% of them are investing in customerbecause they don’t know how to give customers the digital integration they want quickly, at scale.

Page 9: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC Digital Services | page 9

Digital Disconnect: How the C-Suite defines Digital… and who influences digital investments.

Page 10: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC Digital Services | page 10

Digital IQ leaders are twice as likely to achieve rapid revenue and profit growth as the laggards in our study.

Page 11: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC | page 11 (DC0) Informação Pública

They are claiming to “revolutionize the way you do business.” To offer a “new model.” New capabilities to help clients “go digital.” It’s a giant sea of the same old digital disruption.

Our Competition is Staking Claim

03

Page 12: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC’s Digital Services

Helping customers when they need help the most.

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Page 13: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC

Draft

Summarizing …Just

Page 14: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

Draft

PwC | page 14

People move faster than business.

It’s not about B2B or B2C. It’s B2P: Business to People. Whether that person is an employee or the consumer, we add

value to people first and business impact will follow in spades.

The Peoples’ PeopleGuiding Principals

Page 15: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

PwC

We are not building cars, but creating spaceships. It takes special places to create your new needs and design a roadmap for something that doesn’t exist.

Page 16: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

4th Industrial DIGITAL Revolution findings of the survey

Industry 4.0 has moved from talk to action1

234 5

678

Digitalisation drives quantum leaps in performance

Success is more about people than technology

Owning customer relationships is key

Data analytics is the engine of

Industry 4.0

Sophisticated in-house data analytics capabilities are critical

Industry 4.0 is accelerating

globalisation with a distinctly regional

flavour

Big investments with big impacts and rapid returns

Page 17: Revolução Digital: Identificando as tendências que estimulam a transformação do comportamento humano

DraftThank You

digital.pwc.com

© 2016 PwC. All rights reserved. Not for further distribution without the permission of PwC. “PwC” refers to the network of member firms of PricewaterhouseCoopers International Limited (PwCIL), or, as the context requires, individual member firms of the PwC network. Each member firm is a separate legal entity and does not act as agent of PwCIL or any other member firm. PwCIL does not provide any services to clients. PwCIL is not responsible or liable for the acts or omissions of any of its member firms nor can it control the exercise of their professional judgment or bind them in any way. No member firm is responsible or liable for the acts or omissions of any other member firm nor can it control the exercise of another member firm’s professional judgment or bind another member firm or PwCIL in any way.