Refractive dialer (1)

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© 2010 Refractive Dialer, LLC

Manual DialingLabor Intensive – High Cost & Low Efficiency

Voice BlastersNot Permitted under the Telemarketing Sales Rule / Low Call

Rate

Predictive DialersDropped Calls by Agents & Customers

Hidden Fees: Monthly License Fee, Implementation Fee, Per Minute & Long Distance Fees

™© 2010 Refractive Dialer, LLC

Refractive Dialer is the first and only multi-line dialing system with zero delay.

Manual Dialing

Predictive Dialer (Industry Standard)

Refractive Dialer


Unparalleled Automation

DialForce works with/without a CTI Adapter to

function seamlessly with any technologies

Data hosting within SalesForce allows a single area to manage security rules for multiple areas


“Benioff believes the call center is salesforce.com’s next billion dollar industry... it very well might be.”

“Behind the Cloud: An Interview with Salesforces.com’s CEO Benioff.” Interview by Blake Landau. 12 Jan. 2010



SFDC customers are already singing with praise, with Refractive Dialer integration… they might lose

their voice!Increases in:

Marketing Campaign Effectiveness Customer Retention

Sales Revenue Sales Productivity

Customer Acquisition Higher Customer Lead Conversion Satisfaction over

other Cross-sell and Up-sell Opportunities systems

Reduction of costs in sales, service, marketing, and other operations.


Intuitive layout and design puts all crucial information at the agents’ finger tips for conduction Outbound Dialing.

Agent Controls:Call ListsContact MethodSet-up Recording Templates


Connected Call:Instantly as an agent is connected to a live telephone callthe salesforce.com lead page populates with all pertinent information, activity history, and can be supplemented by Informavores call scripting.

No delay or dead air inhibits the abilityto develop rapport,engage, and close the deal.


Via workflow rules, each disposition completes a task with all fields populated, comments

recorded, and attached recording.

Custom Disposition Logic allows management to create

complicated triggers and workflow actions to streamline and control the entire back end their own unique sales process.


Manage Your Call List:

Intuitive interface displays crucial

information per Call

List.

Customize:

*Call List Access

*Dispositions

Prepay your account and

refill based upon usage!

Our easy to use billing engine breaks down pricing

packages and calculates real time estimates with appropriate discounting.


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Customizable Dashboards:Full reporting and dashboard capabilities native.

Percentage penetrated per campaign, average call duration for each disposition, cost per campaign per

agent…you name it, you can track it!



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Other technologies are limited in their integration with Salesforce or not integrated at all. As a result, the associated business logic is limited by the tools offered by the other solutions. By working By working on top of Salesforce, we're able to create on top of Salesforce, we're able to create new precedence of Automation.new precedence of Automation.Furthermore, other AppExchange products can further enhance our offerings such as scripting by Informavores.


In the same time required In the same time required for an agent to manually for an agent to manually dial 1 number, an agent dial 1 number, an agent using using Refractive Dialer Refractive Dialer

dials 10!dials 10!


Refractive DialerRefractive Dialer significantly increases significantly increases connectivity with connectivity with LIVE LIVE

customers!customers!


Refractive Dialer Refractive Dialer is so is so effective it connects your effective it connects your agents to more live calls agents to more live calls

per hour than they per hour than they can physically dial!can physically dial!

Keep your agents busy, Keep your agents busy, and your customers in and your customers in

contact!contact!


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