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Smx West 2014 Session #Smx #33D - Maximizing Sales Through Amazon & Ebaypresentation How To Optimize Your Product Feeds On Amazon By Anthony Verre @Tonyverre Of Rockfish Interactive
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OPTIMIZING YOUR PRODUCTS ON
AMAZON.COM
@TonyVerre | @Rockfish
#SMX #33D
EVERYTHING YOU WANTED TO KNOW ABOUT ME
The Professional• Associate Director of Search Strategy @
Rockfish
• eComm Search Lead for WPP Team
Kimberly-Clark
The Personal• Married, Father of 3 Girls
• Former Literary Teacher-Turned-SEO
• Digital-Obsessed Search Geek
• 1-Time Triathlon Finisher
@TonyVerre | @Rockfish
#SMX #33D
AMAZON: SEARCH-CENTRIC E-COMMERCE
1999 June, 2004
Jan, 2010 Jan, 2014
@TonyVerre | @Rockfish
#SMX #33D
AMAZON WANTS CONSUMERS TO SEARCH
You Tell Them
What You Want
They Give You What
Best Fits Your Needs
@TonyVerre | @Rockfish
#SMX #33D
UNLOCKING THE A9 BLACK BOX
@TonyVerre | @Rockfish
#SMX #33D
AMAZON 101: DEFINING THE ELEMENTS
Amazon Element Definition
Vendor Central Amazon.com’s 1st Party retailer destination to create and
manage your products, manage your inventory, view item level
reporting on sales and inventory, view invoices/payments and
access to ARA data (Invitation Only)
Seller Central Amazon.com’s 3rd Party seller destination to create and manage
your products, manage your inventory, view invoices/payments
and analytics (professional only) (Subscription-Pay Model)
Amazon Predictive Search The most commonly typed keywords and phrases consumers
use on Amazon queries
Amazon Retail Analytics (ARA) Amazon analytics on product sales and consumer search terms
Pageview Rank Metric that shows how “visible” and “how much awareness” a
product has with consumers on Amazon.com
Seller Rank Metric based on Amazon.com sales that is updated hourly to
reflect recent and historical sales of every item sold on
Amazon.com
@TonyVerre | @Rockfish
#SMX #33D
AMAZON VENDOR CENTRAL VS. SELLER CENTRAL
• 1st Party Retailer Hub
• Amazon Invitation Only
• Amazon responsible for all
logistics
• Works with Vendor Central
Team or Agency to set up
products
• Access Amazon Retail Analytics
(ARA)
• Ability to Advertise on Amazon
• 3rd Party Seller Hub
• Individual/Businesses in
Subscription-based model
• Seller manages virtual
storefront
• Products are listed by Seller
• Access analytics (Professional
Only)
• Ability to Advertise on Amazon
@TonyVerre | @Rockfish
#SMX #33D
WHAT’S IN AMAZON’S A9 ALGORITHM?
Relevance
Seller Rank
Pageviews Rank / CTR
Amazon uses
Product Information
+ Consumer
Interaction to power
the components of
their A9 algorithm
@TonyVerre | @Rockfish
#SMX #33D
Predictive Search &
Vendor Central
Product Optimization
PageViewsRank & CTR
Seller Rank
AMAZON’S VIRTUOUS OPTIMIZATION CYCLE
@TonyVerre | @Rockfish
#SMX #33D
GOOGLE + AMAZON = WIN
Primal consumer behaviors move across platform. If
the query has high purchase intent in Google, they’re
doing it the same way in Amazon.
@TonyVerre | @Rockfish
#SMX #33D
AMAZON PREDICTIVE SEARCH
Use Amazon Predictive
Search to see what
keyword phrases consumers
use to find products.
Screen shoot. Catalog. And
test in Amazon Retail
Analytics (ARA).
@TonyVerre | @Rockfish
#SMX #33D
AMAZON VENDOR CENTRAL
Search Frequency is
“Percentage of significant
search terms on Amazon
with fewer searches
performed during the
reporting period.”
Amazon Retail Analytics
(ARA) gives you consumer
search term data across
Amazon as a whole and
by Top-Level Categories
@TonyVerre | @Rockfish
#SMX #33D
Predictive Search &
Vendor Central
Product Optimization
PageViewRank & CTR
Seller Rank
AMAZON’S VIRTUOUS OPTIMIZATION CYCLE
@TonyVerre | @Rockfish
#SMX #33D
2 TYPES OF PRODUCT CONTENT
All Products
Free
More Search Weight
Non-Customizable
(Uniform fields)
Not All Products
Extra Cost
Less Search Weight(?)
Customizable
Templates
Self-Service Option
Overrides Basic
Description
@TonyVerre | @Rockfish
#SMX #33D
80 Character
Max
OPTIMIZING BASIC PRODUCT CONTENT
As all products must have basic content, these elements
are the prime area to optimize and have the most search
weight.
Product Title
Key Features
Product
Description
Search
Keywords
@TonyVerre | @Rockfish
#SMX #33D
OPTIMIZING A+ CONTENT
• Optimize A+ Content with key
unbranded phrases
•Optimize Alt-Text on all images
with branded and unbranded
keywords
•Content: 300 - 1200 words
•No ASIN linking, Brand Store
linking only
•Overrides Basic Product
Description if used
Pay-to-Play content. Less search weight but can
provide a relevance boost.
@TonyVerre | @Rockfish
#SMX #33D
Predictive Search &
Vendor Central
Product Optimization
PageviewsRank & CTR
Seller Rank
AMAZON’S VIRTUOUS OPTIMIZATION CYCLE
@TonyVerre | @Rockfish
#SMX #33D
WHAT’S PAGEVIEWS RANK?
All ASINs on Amazon
accumulate PageViews Rank.
This metric shows how
“visible” and “how much
awareness” a product has
with consumers.
A general correlation can be
between a lower PageViews
Rank and increased order
counts.
@TonyVerre | @Rockfish
#SMX #33D
HOW CAN YOU INCREASE PAGEVIEWS RANK, CTR, & ORDERS?
Use multiple digital channels to drive traffic to your
products, and measure them.
@TonyVerre | @Rockfish
#SMX #33D
AMAZON SERVICES: SPARKLE SEARCH, BANNERS, & PPCADS
What is Sparkle Search?
1. Target up to 25 keywords
(branded, unbranded and
cross-category)
2. Drive Consumers to Coupons,
Brand Landing Pages or Brand
Stores
3. Pay for Impression Share, Not
Per Click
Amazon Launches Sponsored Search
Sponsored Search is a cost-per-click, keyword-based search advertising
product available in your AMS account that is designed to drive traffic to
your Amazon Brand Page. Info here:
http://g-ec2.images-amazon.com/images/G/01/AmazonBrandStoresPlatform/AMS_User_Guide._V356582849_.pdf
@TonyVerre | @Rockfish
#SMX #33D
Amazon offers multiple ways for
retailers to place ads (in a
variety of standard & custom
sizes) in virtually any area of the
site.
Amazon offers targeting and
serving options depending on
the banner ad.
See the full list of Amazon Media
Group offers here:
http://www.amazon.com/b/ref=a
z_adv_ln_dads_as?&node=3055324
011
AMAZON SERVICES: SPARKLE SEARCH, BANNERS, & PPCADS
@TonyVerre | @Rockfish
#SMX #33D
AMAZON BRAND STORES
Amazon offers retailers brand
stores to drive consumers to a
brand destination on
Amazon.com.
Three Types of Brand Stores*:
1. Free
2. $10,000
3. $70,000
The difference in price extends to
various types of customizations
and targeting allowed for brand
stores.
@TonyVerre | @Rockfish
#SMX #33D
Predictive Search &
Vendor Central
Product Optimization
PageViewRank & CTR
Seller Rank
AMAZON’S VIRTUOUS OPTIMIZATION CYCLE
@TonyVerre | @Rockfish
#SMX #33D
WHAT’S SELLER RANK?
The Amazon Best Sellers calculation is based on
Amazon.com sales and is updated hourly to reflect recent
and historical sales of every item sold on Amazon.com.
Simply put: the more a product sells (volume), the
better the Seller Rank.
@TonyVerre | @Rockfish
#SMX #33D
TWO TYPES OF SELLER RANK
Amazon provides Seller Rank at a category
level and sub-category level.
Category Seller Rank Sub-Cat Seller Rank
@TonyVerre | @Rockfish
#SMX #33D
DOES SELLER RANK MATTER? IT DEPENDS.
Some Amazon Search Queries
are much more Seller Rank-
driven than others. If the
query has a high search
frequency or is a part of the
categorical taxonomy, it’s
likely more Seller Rank-
driven.
Queries with less search
frequency or are out of
categorical taxonomy are
more likely to relevance-
driven.
@TonyVerre | @Rockfish
#SMX #33D
NOT ALL QUERIES ARE CREATED EQUAL
“LED TV” “Moist Wipes”
56% of products for “LED TV” are in the Top 10 Sub-
Category Seller Rank; 6% for Moist Wipes.
56%25%
13%6%
Seller Rank Breakdown
1 - 10 Seller Rank 11 - 20 Seller Rank
21 - 30 Seller Rank 31 - 40 Seller Rank
41 - 50 Seller Rank 51+ Seller Rank
6%
31%13%
6%
44%
Seller Rank Breakdown
1 - 10 Seller Rank 11 - 20 Seller Rank
21 - 30 Seller Rank 31 - 40 Seller Rank
41 - 50 Seller Rank 51+ Seller Rank
@TonyVerre | @Rockfish
#SMX #33D
6 CORE ELEMENTS OF AMAZON’S SEARCH RESULTS
@TonyVerre | @Rockfish
#SMX #33D
WINNING MEANS A WELL-OILED MACHINE
There isn’t a single phase of
the A9 algorithm and Virtuous
Optimization Cycle that is
inherently more important
than another.
All of the elements of the
Virtuous Cycle have to work
in unison.
@TonyVerre | @Rockfish
#SMX #33D
Thank You!