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In this webinar, you’ll learn:
• Why the customer and their journey should be at the centre of your digital strategy
• The importance of extensive situational analysis in order to gain a 360 degree understanding of your customers’ world
• The key to maximising results with your Sitecore implementation
• Why go-live is just the beginning and continuous optimisation and improvement is paramount to success
• Why measurement should be at the centre of your thinking, from beginning to end, to ensure you are able to hit KPIs
Where we were
What we did
Mapping a 360 view of Together’s customers
Identify audiences
Refine and prioritise
Flesh out Map journeys
What did we do?
Colin, 57Engineer,
Semi-retired
/Retired
Hobbyists
Andy, 41Full time
property
professional,
Landlord
(but will flop)
Professionals
Mr Iqbal, 28Doctor
Researchers
Sally Smith, 42Hairdresser,
Self employed
First timers
Situational Research
Delivering business efficiency by putting the customer at the centre of your digital strategy
Mapped processes Walked through and got feedback from every team
Met with the IT team
Overlaid info onto customer journey
What did we do?
Shadowed internal teams
Mapped processes Walked through and got feedback from every team
Met with the IT team
Overlaid info onto customer journey
What did we do?
Shadowed internal teams
What we discovered
Benefits realised in
Sitecore Experience
Platform
Importance of a digital roadmapand continuous improvement
A clearly articulated
vision
A set of initiatives that will help you
achieve that vision
An ordering of initiatives over a
period of time
Step 1
Context
Operationalimpact
Customerexperience
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Step 2
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Step 3
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Step 4
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Step 5
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Momentum is key
Results
Sessions
on 2016
80%
Mobile traffic
on 2016
40% 80%
Organic traffic
on 2016
Results
Results The latest figures:
Sessions up YOY
133% 80%
Organic traffic YOY
What’s next?
The only thing constant is change- Heraclitus
Review, measure and
plan
Design
Go live
Build
Discover
Define
Q&A
How to prove early ROI on your customer experience platform
Thursday 18th May 20176:30pm-9:30pm Vanilla London
mando.agency/events/sitecore-roi/
You will learn:
• How to get boardroom buy-in to metrics such as cost savings and efficiencies
• How to prove the value of digital through continuous optimisation and improvement
• Why measurement should be at the centre of your thinking to ensure you are able to hit KPIs
• Why extensive situational analysis is needed to gain an understanding of your customers’ world and drive early ROI